The room was a fantastic size - a family room with two king-size beds and a lovely bathroom with a shower and a bath - perfect for a family of four. There is a small fridge which is very helpful plus a large balcony which monkeys visit every morning play which our children loved. Breakfast was nice but we stayed 8 nights so became very samey after a few days. They could have varied it a little every other day, for example. The beach was a short walk through the undergrowth of the jungle which was nice. The hotel is on a huge, steep hill, which we wasn't a problem because we walked and the hotel offer a gold buggy every time you step out of your room or the restaurant to offer you a ride.

The restaurant food was great and reasonably priced. After a week's stay, we were a little sick of the menu but most guests only stay a few nights so I think this more our problem than an issue with the hotel. And again breakfast was the same every day which could have varied at least a little each day.

Breakfast was great each morning. All staff were friendly, attentive, kind and helpful. Hotel shuttle to airport safe, efficient and enjoyable! Hotel arranged safe taxis for us to local restaurants. The wildlife around the hotel was amazing to see. Saw sloths & monkeys from our balcony. Birds including a toucan from the pool area! Beach was lovely, path down to the beach was steep but beautiful. Very relaxing and beautiful to stay here. Evelyn was very helpful to speak on the phone to us prior to our visit and booking our shuttle and Ian helped with our EFrains tour booking to the park

Staff were very friendly, helpful and responded quickly to our needs such as room service, laundry, housekeeping. They were always friendly and helpful when booking our excursions and reliable transportation when we went off resort to explore. Food at the dining facility was very good so you do not have to leave the resort to have a good meal. We were able to see the white faced monkeys, toucans, macaws and sloths from our balcony. No need to go on a nature tour in Manuel Antonio since we were near by.

Nothing. We were in the rain forest next to the Pacific. Wear good boots when you go down to the beach. It can be a little slippery when it is raining.

The facility was wonderful. In spite of the elevation and my trouble walking, the availability of a golf cart for getting to the different areas was absolutely appreciated.

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Staff were friendly. Room was spacious.

Sound proofing could be improved. We could hear our neighbour's conversations.

The hotel is literally located into the nature, where you could see monkeys jumping around the trees. The facilities were excellent especially the two pools. The staff is a huge plus for the hotel; from the breakfast to the pool and to arranging smoothly our desired activities.

The location of our room was not ideal; it was on the ground floor not very good aired or seen by the sun, and as a result the high humidity of the place felt even worse (all our bathing suits, towels were impossible to dry). A dehumidifier device or services could be very helpful.

The staff were incredibly friendly & helpful, the hotel was gorgeous and clean. Monkeys, sloths and other amazing wildlife could be viewed from the hotel and the secret beach connected to the hotel was out of a movie!

The location took us 4 hours to get to due to an accident on the highway. There is a large hill to walk to reception but they have a golf cart if you need assistance, the path to the beach is a little trickey to navigate especially in rainy season.

We recently had the pleasure of staying at Shana By the Beach in Costa Rica, and it was an unforgettable experience! The hotel is stunning, nestled right by the beach with breathtaking views and lush surroundings. The service was exceptional from start to finish. A special shoutout to Warner, who took great care of us around the pool and restaurant. His attentiveness and friendly demeanor made our stay even more enjoyable. Derek and Javier were fantastic during breakfast, ensuring we started our days with delicious food and warm hospitality. We also want to thank the gentleman who’s name we didn’t catch, who drove us around in his buggy. His helpfulness and cheerful attitude added to the overall wonderful experience. We will definitely return to this beautiful property and highly recommend it to anyone looking for a perfect getaway in Costa Rica.

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The property was GORGEOUS! It was beautifully landscaped, had its own path to a secluded beach, luxurious accommodations, and thoughtful design. But the service of the staff stole the show! All the staff went above and beyond, but Bayron in guest services stands out in a pool of diamonds. He got us tickets into Manuel Antonio Park when many people couldn't find them, made excellent suggestions for fun excursions, and remembered our names from day one. Also, the property is on a steep incline, and Kevin was always there with a golf cart and a smile to taxi us up or down the hill.

There's nothing I didn't enjoy. The pictures don't accurately illustrate the beauty of this place. My family thinks I'm a genius at finding wonderful places because of Booking.com.

The property was beautiful. The staff was extremely friendly and helpful. The bartender, I think his name was Baron, was amazing. He is usually at the bar in the restaurant and made us a cool fire drink. The food and views at breakfast are amazing.

They moved our room to an "upgraded" private pool but it was in fact not private, it was shared with 3 other rooms. One of the hotel rooms of the "private pool" had a kid in it who was in the pool 2 out of the 3 times we were in it. We are a married couple who spent alot of money to go on vacation without kids and romantic, neither of which it was once moved to the private room. Though it had some mold in the grout, the property overall was excellent.