Extremely beautiful hotel and has an amazing lounge. The manager is very lovely and the dinner was amazing. The view was decent. The staff was extremely lovely.

Staff charged the card I booked with without telling me, or asking me, even though we paid with another card. This was solved and I was refunded. The taxis in the front of the hotel had a weird scheme going on. We would sometimes take taxis from the hotel and the hotel workers would whisper something to the drivers. Their prices would change even if location is the same, and then they would try to charge us extra for using credit cards. One even acted like his card machine didn’t work, and this ties to the hotel as the hotel worker whispered something to the driver. On top of that, the hotel cars are triple the price of local Dubai taxi. When we pay for a deluxe room, we do not expect the view to be of another building, either.

I appreciated the comfort, the daily room cleaning, and the incredibly friendly staff. The quiet ambiance on the 18th floor was a delight, as was the high quality of the room amenities. The view from the room was excellent, and the hotel’s location in a peaceful neighborhood added to the overall experience. The free parking for our rented car was convenient, and we enjoyed a wonderful massage at their spa. Additionally, the concierge did a fantastic job handling the flawless delivery of parcels we had ordered from Amazon. Overall, our stay was exceptional.

On the downside, one of the pools was under maintenance, and the water in the other pool was not clean due to visitors using body oils. The hotel only provided one towel per person, although you could bring additional ones from your room. We were charged 30 dirhams for requesting cutlery and dishes in the room, which is something I’ve never experienced at a five-star hotel before. Also the gym was not free, Additionally, the hairdryer was fixed inside a cupboard, making it inconvenient to use as it required standing while drying your hair.

The staff were all friendly and very supportive.

In the bathroom after you done using it there’s a small of urine staying in there.

the pool is amazing, breakfast is lovely, check in not more than 30mins, overall nice experience.

the minibar was locked and we cannot use the fridge. there should be an extra fridge to use if they lock the minibar. the kids club is close, a lot of children were waiting for it to open, we keep coming back to check when it opens, but it was never open during our stay. kids were 😭 sad

Excellent services from hotel staff. Morning Breakfast serving team was excellent. Mentioning a few names Wen, Tun, Rose. Front desk team goes out of their way and give services for our comfort.

They charged for the cutlery to use in the room. Which is weird.

The staff was very friendly, supportive and cooperative and I would like to thank Mr. Hussam and Mrs. Orcheka at the reception

Window of improvement to have more diversified options for the breakfast menu

we had a fast check in, they offered complimentary open buffet dinner for our stay; dinner was tasty and good variety. hotel provides free parking the room is spacious and calm, excellent AC and WIFI

too crowded breakfast restaurant and the fist day we had breakfast in a closed hall, you don’t feel you are in 5 star hotel and your clothes will smell food all day. the breakfast needs to have more variety for 5 star hotel, food for special diets and allergies. 2 days of our 5 night stay the forgot to do our room till we are back in evening and when we call the answer is maybe your room privacy light was on which is not. usually in such hotels room service pass by in the evening, the do a touch up for the room, close blind, etc. today after breakfast we settled our room payment and we still have time before leaving the hotel to find that our wifi connection was discontinued, and when i call guest service he says you have to go down to reception to ask for reconciliation.

Great hotel for business trips.Comfortable and big rooms.Nice staff. This is our second stay and definetely a very good alternative for Dubai trips.

Bathroom amenities.

Nice hotel and nice hotel staff

I think for a standard of Hyatt the breakfast was not up to Standard. Food was often old and not fresh

After trying three other hotels, Hyatt Regency Dubai Creek Heights was one of the two that exceeded our expectations. The hotel is luxurious with clean facilities. Our room was on the 19th floor with a great city view, and when we opened the window, the Dubai Frame was visible against the beautiful Dubai skyline. We tried the gym and swimming pool and were delighted with the experience.

After choosing not to use the mini-bar during check-in, we were surprised when someone came to our room to lock the fridge. Given Dubai’s hot weather, a working fridge is essential. We raised our concern, and the reception staff promptly resolved the issue. However, the internet in our room was not working. We contacted guest services and were transferred to their ISP, who confirmed that the router in our room was off and escalated the issue to their technicians. Despite this, the problem was not resolved during our four-night stay, and no one followed up to check if the issue had been fixed.