The location was fantastic, could not be better. Just a short walk over the road to the medieval city and a lovely view from the breakfast area. The grounds are well kept and the pool was very private. Staff service around the pool is very good. The rooms are tidy and are big enough for what we needed - a base to sleep and change.

The hallway and room decor is very ‘out there’, a little too colourful. The decor in the main reception and bar is lovely but the rooms don’t match. Need another mirror in the room. Only one mirror in the bathroom which meant that you couldn’t get ready whilst someone was in the shower because of the steam. Also meant you were on top of one another as had to share the one mirror.

The location was superb for our needs, being just a couple of minutes walk from the Medieval City. The rooms were very comfortable, if small. We were each in deluxe double rooms but, if there had been two people in each room, it would have been a squash. The decor was eccentric and the colour scheme "unusual" i.e. wallpaper in Barbie pink and orange! It wouldn't have been my choice but it worked! Breakfast was certainly adequate and fresh and the apple juice supplied in a carafe was really good. and the garden terrace was a lovely place to sit, read and have a drink in the evenings, overlooked by the City.

Parking was a bit expensive at €15 per night but very secure and useful. No major niggles at all.

The location was ideal for the City. I don't think it could have been better. The room was very comfortable and the air conditioning was perfect, although we switched it off later in the day as we don't like to be too cold at night. The breakfast was good. Fresh apple juice, fruit etc. More than adequate, but I think a little expensive. The staff were very friendly and attentive. It was nice to be able to get something to eat when we came back from the concert late.

We were surprised there were no tea making facilities in the room. We English do like our tea and I like to make my wife a cup that she can have in bed in the morning.

Liked the location as it was a few minutes walk to the Narbonnaise Gate of the Medieval City. Liked being able to use the pool and bar of Hotel du Chateau across the road. This is where the reception to both hotels can be found. Very helpful and cheerful staff. We chose a room with a garden view which was quiet. We were able to visit the city in the early morning and again in the evenings when it was less busy. Caught the bus from the airport.....show the driver your hotel address and he tells you which stop you need. For the hotel it is Cite, stop 4- the last one. Then a short downhill walk to Hotl du Chateau and the reception.

Nothing.

I thought the hotel facilities, location and staff were amazing and very accommodating. the little dog is just lovely too

If there is anything i can fault, it would be the colour choices of the rooms. While the hotel itself is extremely pleasing and well designed, I would like to add that the rooms all seem to be quite garish in colour. Some toned down less harsh shades in the design features of the room would align the rooms luxury with the rest of the hotel. Just a slight observation.

Friendly staff, great pool and jacuzzi area. The bar/restaurant area was really nice with great views facing the castle.

We were happy with our stay so these are just minor points to mention - the room decor was a little odd (a combination of hot pink, velvet on the walls and bright red bathroom - didn't fit with the style of the rest of the hotel which was a lot nicer). Air conditioning was weak. We only had breakfast on one day, not bad at all but a tad overpriced.

The location is unbeatable, just in front of on of the main entrances to Carcassonne.

Everything was ok, very friendly staff, delicious breakfast. The only thing is that I would've appreciated it if somebody could have cleaned the jacuzzy, it had a lot of leaves from the trees, quite normal because the jacuzzy is in the middle of a nice garden, but It would've been nice to have them removed.

THE HOTEL | An impressive approach to the hotel as we arrived and saw the hotel for the first time. We loved the gardens, the bar - the chill-out music, (I Shazamed nearly every song♡). The interior was definitely x4 star. THE POOL | The swimming pool area was lovely, the Jacuzzi was the heat of a hot bath. The intercom at the pool to connect you to the hotel was a wonderful concept. We chose the right times when the pool area was unpopulated, which was perfect, and ordered alcoholic beverages to drink in the sun. THE ROOM | Our room was lovely, well equipped, but sadly didn't have any outdoor space as we we're on the 1st floor. THE LOCATION | WOW! Couldn't fault it. Sitting in the hotel garden and seeing the Cite illuminated was beautiful and a short 2 minute walk into the castle itself. THE CITE | What a beautiful medieval setting, walk all around and you'll get to the Wine Bars which were all 100% beautiful. THE AIRPORT | A 10-12 minute trip under €20 no need to hire a car here, we walked approximately 12,000 steps every day. Flights from BOH. Mondays & Fridays. Ideal for a week or so, or a short break. THE (road) TRAIN | Walk out of the hotel and turn left out of the hotel, go up the hill, will take you all around Carcassonne Town and will save your legs! THE RIVER | A real wildlife treat, to see birds, ducks and other wildlife ♡. To get to it, from the hotel, cross over the road towards the car park and follow the pavement and you'll come into the town, keep walking and you'll come to the bridge. Go over the bridge to get wonderful photos and to get into Carcassonne itself. THE STAFF | We can only score 10/10 for the lovely staff here. We don't speak French so they did their best to converse in English. Bar staff and house-keeping we're all smiles and couldn't do enough for us. Thank you all. ♡♡♡ HOLIDAY SCORE | 95% ♡♡♡

The 5% we didn't rave about. 1. No full length mirror in the room, us ladies like to see the end result ♡ & lighting at the end of the room could have been beneficial. 2. Continental Breakfast with no other option was a no-no. And at €18 per head was far too expensive.

Stunning location with amazing views of the medieval city. Super chilled out bar area and the pool was clean, a good size and plenty of natural shade. Amazing breakfast - a bit pricey at €18 but you get what you pay for!

The decor in the 3 star rooms is funky but a bit overpowering. Our room was shocking pink which grated a bit after a while. The 'wet room' bathroom doesn't drain well so we used the shower over the bath.

The property is excellent. The parking is easy and secure. Easy access around the property. The property is walking distance to the cite.

I had to leave at some point but always happy to be home. The staff was really wonderful and could not be more friendly and accommodating. We are used to eating dinner late in Spain and accidentally missed dinner at cafes. The evening manager managed to get us soup and bread for dinner and it was delicious. He was sympathetic and the next day we adjusted to normal French hours!