Breakfast very good. Wide range of all usual food items ( including gluten free , essential for my husband ), good space, friendly staff. Relaxed but organised feel to the arrangements. Comfortable seating in open light area. Availability over 4 hours which I think lessened chance of it being too busy and gave a choice of timing to suit individuals. Room and bathroom very clean and big enough, bed comfortable, storage space good. Everything worked, good hot shower and lots of towels. No complaints. Public areas of hotel were very spacious and quiet. Relaxed atmosphere. Lots of parking.

Not sure how breakfast experience could have been improved given the buffet style arrangement. Anything that ran out was quickly replenished from what I could see. Worst thing was unsupervised children helping themselves to food and leaving the area in a mess, dropping food and smashing a glass lid but that's outside Novotel's control. Some other English people were not that happy with dogs being allowed into the dining area but I think it is common in France. Actual hotel room was very good. Only thing was mugs or larger paper cups would have been appreciated for hot drinks as paper cups were very small.

Food was very nice, especially the Cheese! . Breakfast was well worth it, Kids x 3 eat for free. Pool was nice again kids enjoyed it for an hour or so. Service was ok at dinner but seem like they were under a lots of pressure to serve all the tables, I have to ask two or three time for very simple items like an drink, but on the whole staff were friendly and knowledgeable. Parking was nice and close. Rooms were clean and just about ok on size. Very dated bedrooms tho. I was expecting newer and better. I will say that all of us did sleep well and were comfortable. It was only a one night stay over. The front of house staff at reception was a lovely man. He was very Curtis and kind to me and my kids. My kids left there key in there room about 3 times and locked them selves out, he replaced them every time with a smile and no fuss. On the whole I and my family enjoyed our say and would stay again.

Rooms are showing signs of age.

Family room was spacious and clean. Soundproof so we were not disturbed by outside sounds. Bathroom had both shower ans bath tube and The Rituals cosmetics were provided. Room had big tv with good channel selection. Beds were comfy. I liked free parking, gaming room for kids. Lobby and bar area had nice decor. Staff was super friendly. Breakfast was very good and had good choice of food. I really liker dome of fromage.

I'm dissapointed by the restaurant. It was quite overpriced to what you get. Cesar salad was made with some chicken nuggets similar to mcdo and not real chicken. Aperol spritz did not even have slice of orange in it. Swimming pool area was bit disappointing too - needs some refurbishment.

Great value for money and great food available - an unexpected lovely find.

Nice breakfast - free for kids under 12, which was amazing! The hotel also has an outdoor pool - it's quite small though but perfect to cool after a long drive

Location is quite remote - to get into Chartres for dinner we rented an Uber for a 5min drive - walking is possible (35min to the Cathedral) but it was too hot that day ..

The common areas were really nice, very modern and with great entertainment for the family - table tennis, table football, gaming, play area as well as swimming pool. The restaurant and lounge area had a really nice design feel.

The restaurant was great, but the menu choice was a bit limited for evening meal and portion sizes were small for the salads and pasta considering the price (and the name 'Grande Salade'!). But tasty and the staff team were so friendly and service overall was brilliant.

Convenient location for overnight stopover with free secure parking. Availability of family rooms, swimming pool and children’s area make it family-friendly. Attractive decor in lobby and restaurant area of hotel. Comfortable bed. Good quality food in the restaurant both in the evening and for breakfast. Friendly staff.

Room felt a bit tired in terms of decor and the air con unit in our room didn’t work too well. Hopefully the rooms will be updated shortly to match the ground floor area.

The receptionist went the extra mile to ensure we were able to charge our electric car. The hotel was chosen specifically for its charging point, crucial for our journey to the South of France. I would suggest however that in view of the trend towards many many more electric vehicles on the road, the hotel or its chain should consider increasing the number of charging points and ensuring they are of the rapid kind.

This is the second time we have stayed at this hotel and we love it. The rooms are spacious and well equipped and the whole hotel is spotless and has a warm welcoming and relaxing atmosphere, perfect after a very long drive. The bar is a lovely place to sit and the staff were excellent. What made it even better was the fact that the hotel advertises a restaurant and it is open, unlike other hotels which advertise a restaurant only to find that they are not open at weekends.

Nothing, everything was great.

Everyone was very friendly. The breakfast had a good selection of food and the coffee was excellent.

Unfortunately in the middle of the night the toilet stopcock seemed to go in overflow mode lading to a continual flushing. Although when we reported it at reception they offered us new room but did mean moving in the middle of the night.