My husband became ill on vacation and had to go to the hospital in Rethymnon. That's why I chose this hotel to be close to him. I was treated very nicely and friendly by all the staff. The willingness to help, especially from the receptionists, was unique. Thank you

Location. A short stroll to the old town. Superbly located. Buffet breakfast with a tasty selection of hot savoury breakfast dishes. My favourite; baked tomatoes topped with grilled Herby cheese and ham and feta scrambled cum omelette eggs and also corn kernels. But lots of usual cereals, breads and Greek breakfast/continental. Left luggage. So helpful for having a day to explore after check out and before my bus without a heavy rucksack. Late check out time. It was possible to enjoy a leisurely breakfast and time to digest and pack after with a 12 midday check out. Excellent Size of room. Good and spacious

The windows in my room let easy transmission of noise from the street (voices and traffic). Ear plugs helpful and quiet in the small hours. Didn't detract from a great stay so much so I have booked for another 2 nights at the hotel on my return from further west and south

The location was perfect, in the heart of the old city, near the lovely beach (15 min walk).The breakfast was good, the staff is exceptional, two girls from the reception are very kind, nice and ready to help you with every request.

Maybe the noise from the street but it is general problem if you want to stay in the central part of the city, close to the beach and old city. It is minor details.

I like the location. It was also very cheap

A specific attitude of a receptionist when we asked for a help to order food at very late night. We understand that the hotel didn't have this services but we asked if they know where we can order. Hopefully another customer was their and help us. The issue was the reception reaction. He didn't want to help at all. A hotel receptionist should be able to help and answer at least in a nice way if he cannot.

- The location was excellent and perfect for anyone traveling/wishing to move around on foot or by local transit: across the beautiful municipal garden, a couple of minutes away from the Old Town of Rethymno, 12-minute walk to the central bus station (with connections to Chania, Chania Airport, Heraklion, and other destinations), 15-minute walk to Rethymno Beach. - The hotel staff was super-friendly and of great assistance. I deeply appreciate the fact that I was able to check in at midnight, and that they let me leave my suitcase in a luggage room for a few hours after my checkout, so that I would take a walk around town before my departure from Rethymno. - Breakfast was tasty and consisting of a nice variety of savoury and sweet options, as well as hot and cold beverages. - The overall hotel experience is really good for people traveling alone and/or for business.

The wall-mounted hair dryer was a little wobbly (swifching off and on), but it was only a minor inconvenience.

We have stayed here many times over the years and it has never failed to be very satisfactory. Only little problem has been the loss of the roof garden which was an excellent facility.

As above and it is minor. Loss of roof garden bar which was always a great asset.

Hotel has superb, amazingly professional and kind and sweet staff. They exceeded in helping me during the stay and made everything possible to make my stay in Brascos as pleasant as possible, I loved the friendliness and kindness of reception and restaurant staff. I highly recommend the hotel because you feel like you are staying with the family. I also loved the food the hotel, everything was super fresh and dinners were fantastic Greek home cooking. I was also using a lot swimming pool and room terrace which had park view. Hotel has wonderful location in the center of the city, with a lot of nearby shops, restaurants and cafes, very close to the city bus station and walking distance to the city beach. The bus station for daily trips (like Elafonisi, Balos, etc.) is just across the street which was super convenient. You can find hotels with more luxurious furniture, but you cannot find hotel in Crete with more welcoming and nicer staff than Brascos. Thank you for everything and you showed me once again that tourism is always and only about people! You are the best of Cretan hospitality!

Next time when I visit Brascos, I hope to be able to go to the rooftop bar which was under renovation this time. The view must be superb!!

Staff were wonderful. We had a problem with the room allocated to us on arrival. One phone call to the desk and it was sorted

Roof garden was closed again . Disappointing 😞

The staff were friendly, welcoming, attentive and helpful

I was disappointed that the pool and the rooftop bar were closed during my visit

It's a nice hotel very close to the city center. Very good breakfast. There is a big parking in front of the hotel

The street is quite noisy and you can't sleep very well