Very good room, huge and comfortable. The pool in the hotel is perfect. You have wonderful views of the whole Santorini. Despite the location is not the main area in Santorini, it is 10min from Fira only, Hotel staff was very friendly and helpful. Very good breakfast (despite the need to book in advance)

Was not clear in advance that you can´t park around the place, we had to figure it out when arriving and handle all the luggage 200mts via stairs, under a 35C summer ;) The breakfast is very good, but the system is not working: you need to book it in advance, in the day before and defining the time for the breakfast. Even doing this, not necessarily it will be ready at the time, there were delays of 20 to 40min, and this was the real frustration with the hotel: Please review your breakfast system.

Great breakfast food, beautiful views from the swimming pool, very spacious room and lovely location. Accomodated us for a later checkout with no fuss.

Breakfast ordering was chaotic and sometimes did not arrive and had to be chased up. Plumbing issue in one of our rooms meant my friend had water come down through the ceiling! We tried to order drinks to the pool but they never arrived. The pool was not the cleanest and had a hose going into it the first day we were there. I think the part we stayed in was quite new so possibly these were some teething issues. Overall I'd still recommend.

Excellent location. Beautiful place in a magical setting. Good food and memorable town.

We had some trouble with the rain, cold, and power outages. This was no error of this lovely, precious jewel.

The best staff I've met so far. Congratulations!

I would pay more attention to the cleanliness of the rooms.

We were honestly concerned before we got to the hotel due to some bad reviews, but we should point out this place is definitely worth staying at, at the same time some problems are noticeable but can be improved by better communication/information from staff. Tips! Just follow the Z sign on the street to find the way to the hotel. Be patient with the hot water(takes time). Wifi- download works well but uploading is very slow. Order breakfast with QR code one day before. Be patient when it comes to serving. If theres problem call reception or ask staff for help. Highlights Beautiful Pyrgos, away from the crowds, peaceful and calm. Kind staff. If theres problems they trying to solve it. Pool, views, at the breakfast place u can see the blue dome right through the window. Sunset from the pool area is unforgettable.

Quite a few steps/paths to climb up. Not recommend to the ones has mobility problems. Room need a dehumidifier. Very humid in the room.

We were in the newly built suites which are very contemporary with private hot tubs and a shared infinity pool. It is separate from the hotel an a few minutes walk away from the main reception and breakfast areas

Having to order breakfast on the app is a pain. There is a good variety but lacking a fresh fruit option. Some of the staff need training on basic service skills, but they were all very pleasant and good mannered.

We enjoyed the querkyness of the hotel and our room (which was upgraded to the Honeymoon suite) We enjoyed the breakfasts and the quietness of our personal areas. The room was cleaned daily Hatti and all the staff were great and were eager to please The reception rooms are very grand and have painted and ornate ceilings. From the location you can see Fira and Oia and we had some very nice sunsets. It was lovely to wind down in the evening with a drink before evening meal and watch the sun go down from our terrace. The swimming pool area is very nice but is more for a dip than a good swim.

The towels were changed every day which we think is unnecessary (unless requested). It's not a criticism but just saving a little by everyone could save a lot on the environment. The toilet push button was broken and it meant the toilet was continuously trying to refill itself. It should have been reported by the cleaning staff and attended to. There is no telephone in the room so contact with the staff can be a bit hit and miss. Reception is in the main building and is via quite a few steep steps which are located externally around the complex. Again it isn't a criticism because the location on a hill all adds to the character of the hotel which we found most charming.

The room itself did not have a view but we had an area outside which allowed you to view the whole of Santorini. Breakfast is pre-ordered using an app on your phone, which is ok if you have a smart phone, we did. Lots of choice for breakfast but service is slow so need to order an early time.

We arrived late in the evening. We had arranged for a taxi with car hire the following day from the same company. We were actually given the car hire at the airport and followed the rep to Pyrgos. He told us to park up and ring the hotel. It was after 10.00pm and the hotel was closed. The hotel was difficult to find. It is at the top of the hill in the village and there is no access by car. We asked various people where the hotel was and no-one had heard of it. Eventually we asked at a restaurant and they sent us up a cobbled passageway. It took about 10-15 mins to reach the hotel with our bags. When we found it it was closed, but a couple of the staff were waiting outside and were able to get the keys to our room and show us there. They didn't explain about the app for breakfast.

A magical, fairytale-like hotel in Santorini with a unique artistic soul. Sitting on top of the hill, the dramatic landscape offers spectacular views of the caldera, sunset and sunrise are breathtaking. As an artist, I loved this neoclassical residence with Renaissance inspired murals and amazing architecture, especially our room, the Nicholaos , that was opening to a beautiful blue dome. But sometimes it’s the people not the place that makes a destination so memorable. The staff is so nice, friendly and ready to help with any request. We were arriving after a long flight and we were offered breakfast on the house, Mixaela went with us to a rental car company ( located at the bottom of the hill) and helped us secure the last car available 😊 Christopher was also very nice and I really enjoyed learning about the history of the place from him. This place is truly a piece of art, I feel like I experienced Santorini of the ancient times! I only wish I could have stayed longer .

Amazing hotel with friendly staff. Huge rooms with a lovely view. Chris (manager) kindly upgraded our room as it was our honeymoon. On our last night, we had dinner at their restaurant, they ran out of dessert and the staff ran down to the square and got us a cake! To top off, they didn’t even charge us and gave it on the house. It was a wonderful experience and would visit again.

Breakfast timings need to be worked on, staff were overwhelmed and usually came 10-15mins late. I think providing room service is great but obviously hard for the staff as the hotel is huge and a logistical nightmare.