The hotel has a nice ambiance. The property is run in a way old good quality hotel properties are being run. The staff is cordial and professional. They are also helpful and courteous. The location is a big plus point as it is placed almost in the heart of the city.

I was surprised to see some dust particles in the room right at the time of my check-in. I had to call the housekeepers to clean it well. The key to the room gave trouble again and again. Fortunately the staff cooperated both the times. The snacks and beverages kept in the room were exorbitantly costly. There is no way one can use any of those things unless one is bent upon throwing money down the drain.

We had an exceptionally good stay at Fortune jp cosmos. We had requested for a quiet room and were given a very quiet , comfortable room. The front desk especially riya and karthik were helpful. Mr. Raghavan , the night security supervisor was very helpful. My daughter needed first aid which he brought promptly. The restaurant staff were cooperative We had a late checkout but were not charged extra. Overall a wonderful experience. Highly recommended.

The only complaint is “ I was booked until Dec 4th. But I vacated on Dec 1st. I deposited INR 50000.00. The bill was some thing around INR37000. The faculty doesn’t want return the remaining from the deposit, instead they charge me two days more stay and took extra INR 350. This act was RIDICULOUS. And out right stealing. The explanation from the counter is it will take many days return the remaining to my CC. Thank you.

I wrote the message already for the previous question.

The food at the hotel was amazing! Rooms were big and staff were super professional and courteous.

Only one thing which I did not like was that we got a fortune club room in which it was mentioned "higher floor rooms with bathtub" . We made a reservation well in advance and made a request for bathtub to be available but it was not. Though it's not a huge setback , but then advertising that the fortune club rooms have a bathtub is wrong.

The breakfast was a balanced spread with choice of Indian and Continental cuisine. and the waiters made sure you dont miss anything.

The AC setting in the room ... i wanted it at 25 deg C but could never get it as it stayed around 20 to 21 making the room very cold. Just switched it off and it was peace.

The hotel is upscale and clean. The reception staff was very slow and inexperienced, but there is a very caring, persistent, and attentive employee with a smile and a sophisticated style called Kankana Roy.

External noises cars and dogs

Overall experience is quite impressive.

If we order something over swiggy it will be allowed till reception. Someone from reception can send it to room or else we need to come down to collect it.

Excellent breakfast. Particularly your Salman and Abhishek Kumar were exceptional. Your Front Office Manager Kumaresan was also very helpful. Also, F&B Manager Ravi Jain was of great help.

Gym and Pool needs some refurbishment work. Also, pool area must be non smoking.

Check-in & check out was smooth, room was clean, toilet was clean, enough water bottles were provided, tea making facility was good, breakfast was good with vide varieties, staff very polite and helpful. Hotel looks very safe for families.

Nothing at all

The location is good. Hotel had ambience . Rooms were well maintained and very comfortable

The breakfast was not a value for its money . Choices were very limited .