The staff were very polite, warm and professional. Breakfast team also excellent. Walking into the reception area creates a warm welcome. Liked the style of the hotel more classic than modern. Bedroom facilities good and bed very comfortable. Breakfast v good.

No room view but adequate light. Our window had to be kept closed due to industrial kitchen fan noise and smells which was unfortunate in warm weather. Reduced noise between approx 0130 and 0700 when windows could be opened during 4 nights we were there.The kitchen fans which appeared to be directly outside blew the kitchen smells into the room.

This is an adorable bed and breakfast atmosphere. The woman at the desk was helpful and always pleasant. The breakfast was great. You can order off the menu or just eat off the continental buffet. It is in a great location, just go out the door and there are shops and restaurants are everywhere. However the best pub is right in the Arbutus. Around 9:00 or 9:30 musicians started showing up and the result was a great party which included tourists and locals. Despite the activity in the bar and outside the room managed to be quiet.

The only flaw in the room was that when you open the bathroom door it directly faces the bed. Plan on using your phone flashlight to use the bathroom at night so you don’t walk up your spouse.

The staff were very friendly and welcoming. The bed and pillows were comfortable. The bathroom was bright, the shower was good (over the bath type of shower). Parking (Paid) was nearby. Location was good, right in the centre of town. There was music in the bar at night. The aircon seemed to be effective. The decor is very old fashioned but it is in good condition and clean. The bed is very high, which I like but some may not! We were given an upgrade, and the room was spacious.

The view out of the window was of a back storage area that has some clutter sitting around it and was generally very unattractive. There were cooking smells when I opened the window (probably from other businesses as they are all close together), so had to keep it closed. The room had a bit of a smell of mustiness when we first walked in but only for a short time. Breakfast overall was nice, but scrambled eggs were quite overcooked. In summary, nothing too serious, just small points to mention.

Lovely reception area, really friendly lovely staff. Inagh was very welcoming and Aaron and Dennis in the bar were great company. A really lovely warm feel to the place and I will definitely book again. The room was so nice - I loved the grand feel to it. Lovely bathroom with toiletries and had tea and coffee with plenty milk pots! The bed was so comfortable. I really liked the decor

Carpet slightly worn - squeaky floor boards- walls paper thin- people coming in at 3am made loads of noise -my room backed on to a council store yard, they started up machinery at 6.30am- it was a leaf blower but sounded like a generator or a motor bike engine - was so loud -

The hotel is located in the city center and very close to the rail station. We arrived early in the morning and were invited to coffee and pastries in the restaurant. The room was big and comfortable, with a seating area and a great bed. I loved the bath products line. The breakfast was lovely, there was a buffet with different sweets and savoury options and you can also order something from the menu. All fresh and high quality. It emphasizes the friendliness of the staff that at all times try to make the best of your stay.

The hotel was in a great spot with lots of restaurants in walking distance. Although the hotel is not the newest, it has a friendly feel. The rooms are a great size and clean. I liked the fact that you could send a bag of washing to their laundry for 20 euros. A few of my clothes couldn’t go in the dryer and they were more than happy to let these dry overnight. The staff were very helpful and kind. Shopping - there is a high woollen mills outlet on the next block and they ship all over the world and it’s open until late. We did some shopping after dinner.

Nothing.

We loved everything. The place was lovely and the people very kind. The building is old but is amazingly quiet. The rooms I found them spacious and the bathroom comfortable. It happened as well that when I left I misplaced a ring and I called to see if they had found it. They loooked and called me back saying they didn’t find anything. Later I found it in a small pocket of my backpack. They also called back some hours ago to see if I had find it which I hadn’t at that point. They asked to please call if I found it which I never did because we left the country and it was hard to place a call where I was. But they were ever so kind kind the process. I also loved the Celtic art around and for some reason I saw many decorations of ballet dancers which I loved and found curious because I am a ballet dancer myself.

Family-owned business with exceptionally friendly and helpful staff. The main sitting room was a lovely mix of furnishings with older sofas arranged around several coffee tables and accent chairs. It had a quirky charm and was so comfortable. There are better places in Killarney for meals but the pub was fantastic and music played throughout our stay. Even the music playing the lobby was lovely and unique. Great location!

We tried two meals onsite and both were disappointing. Meals arrived at the table lukewarm and were poorly seasoned. Breakfast was better but still underwhelming. However, the ambiance and service were excellent.

The location is perfect! Short walk from the train station and right in the middle of the sights and sounds of what we in America would call the business district! Breakfast was delightful. Staff was amazing. The beds were fantastic! Loved that there was a fan in the room. The traditional music in the hotel’s pub was like none other. We had so much fun listening and watching the musicians and the crowd. One thing to know when you’re in the pub is don’t be afraid to go to the bar to get a drink. There didn’t seem to be table service…the place was packed so that’s to be expected!! Super experience!

This is a lovely hotel of the old-fashioned type (in stark contrast to some of Killarney's more modern hotels like the Plaza or the Towers). Other members of our family stayed in them but I wouldn't have swapped. Breakfast was excellent and the service assiduous. I particularly admired the fact that the hotel gives employment in the dining room to one member of staff who has Downs syndrome. I wish more would do the same. We had a great stay and it's a lovely family-run hotel I'd heartily recommend.

I think it's unnecessary to garnish a cooked breakfast with greenery. Easily handled, though.