Location. Lift available. Plenty of choice for breakfast good, delicious. Family room great size, comfortable and modern with tea facilities and excellent sea view. Friendly and helpful staff. Lounge with comfortable chairs and sofa with great view and toilet downstairs, great especially for a couple of hours while waiting for ferry after check out time. Parking on door step and nearby.

Double room dated but understand part of hotel still being refurbished. Side room of building not much light or view. Bed not so comfortable. Rooms too warm good for some but need option for fan. Shower manageable- water temperature had it's own mind, went from warm, hot, cold etc no matter what we did with the control taps! Same in double & triple room. Did not like glass bowl lights took too much space on side cabinet. Coat hooks and shelf would be handy on wall behind door.

I stayed here last year and was blown away by high quality of this hotel but being there again this year only let my already high expectations and more. The property is located within Douglas with shops and local transport literally on the door step. It was clean and tidy and well presented. The food in this hotel is absolutely gorgeous also we had breakfast here each morning and the same as last time it was cooked to perfection and there was always loads to go around. To completely tie up this whole experience the staff in this hotel are some of the nicest people I’ve ever come across, massive shoutout to Ange and her team in the dining room for the quality service they provided each morning, I’m gutted I didn’t get the others names but there was a woman who was originally from South Africa and a Woman with blonde hair and glasses, both of them along with Ange worked hard to ensure everyone was well looked after and they didn’t stop there, my nanny who usually was round before me and my mum was so well looked after by these three amazing person, they served her morning coffee and got her breakfast for her (something they didn’t have to do) and they did this with the biggest and warmest hearts and that is something that was greatly appreciated by me and my mum, the front desk team (Jack and a younger girl with dark brown hair) where exceptional also, they really are the best people to be the front of the house, they are so welcoming and helpful and nothing was ever too much, I did see the younger girl having to deal with a rude guest who became extremely angry and was shouting at this girl (again apologies I didn’t get her name) and she handled the situation with the most professional ways and manner and for me that showed the most professional mannerisms as a few times me and my nanny where wanting to tell the rude guest to wise up and stop getting on like this.

Nothing, everything was perfect as always

Great location, right beside a bus stop. Very clean room. Efficient housekeeping staff who respected, Do Not Disturb sign. Very comfortable beds. Excellent breakfast choices. Charming staff, both at reception and in the dining room and bar. The ever cheerful Joy. Delicious draught Guinness.

Not the hotels fault, but just over the street from a noisey pub/ restaurant which is open until 3am at weekends. Very, very loud music and patrons outside for smokes! Somewhat iffy shower unit. Beautiful design, but tended to pulse hot then cold, then hot again.

The reviews said how wonderful the staff were and great breakfasts. ABSOLUTELY TRUE! Such friendly staff, always willing to assist with a smile on their faces, the breakfast selection was superb, and while we only had one evening meal, that was absolutely delicious and generous portion. We had to catch an early ferry and one of the staff had the toaster ready along with cereals etc so that we could have breakfast. Would definitely recommend.

Nothing to not like.

Excellent location for the town/bars/getting off the ferry. Staff were very friendly and helpful. They were more than happy to open the bar when we asked for drinks. We had a nice sea view room and were able to park our scooters in the spaces out front of the hotel. Would definitely stay here again if I return to Douglas.

sausages and black pudding and mushrooms were a bit tasteless at breakfast, which is a shame as its a buffet breakfast and I could'nt fault it otherwise.

Clean and comfortable room and good bathroom. Breakfast was good and staff pleasant. the location was good.

The bedroom was very warm and the bedquilts were a bit heavy. There was a lot of noise from entertainment some nights we could not sleep. also noise outside with traffic and shouting. Some of the staff at breakfast were trying to take plates away before we had finished eating from them we felt a bit rushed.

The staff at the Chesterhouse were friendly and helpful. There was always someone there to help with a very late check-in, early morning departure and wake-up call, and to answer any questions with a smile. The location was great - right off the promenade and close to restaurants and public transportation. The room was small but clean.

The room could use some refurbishment and a more comfortable bed. However, I could've paid more for an updated room with a view. Fresh fruit options at breakfast would have been nice.

The staff were very friendly and we were always met with a smile and a warm greeting. There was always time for a chat in between their duties. It was clear that from the house keepers to the managers, every one of them strived to make the hotel the best it can be. Our room was spacious, very clean and comfortable and the sea view was amazing. The breakfast was superb and well presented. The hotel is very well placed for access to the shops, bars, restaurants and the ferry port. We will definitely stay there again on our next trip.

Nothing.

The bedroom was unexpectedly big and modern looking including its facilities. It has three beds (1 double and 2 single beds) which was well suited for our family. The breakfast buffet was the highlight because it has so many choices. The location of the hotel is just in front of the promenade, and around 2 minutes walk from Loch Promenade bus stop or approximately 6 minutes walk from the Lord Street Bus stop. Behind the hotel is the shopping district. The staff were very friendly and accommodating.

The room was spacious and overlooked the sea front with amazing views of the bay ,very clean,well equipped ,shower was excellent,powerful with lots of hot water ,toiletries provided ,hairdryer provided.lifts to all floors .The breakfast was included in the price which was a buffet style ,which was great . Staff were very friendly and couldn’t do enough for you ,they had great knowledge of the island and were happy to help with anything . The location was great with a bus stop outside.,short walk to the electric railway and sea terminal .buses straight to the airport £2.70 .every 20 minutes . Great value for money . Would stay again .

Unfortunately, Under the hotel is a nightclub which came alive about 11 pm , the noise was pretty bad on the Friday night ,bump bump bump ,we were on the 3 rd floor .the staff were very apologetic and did everything to help even visiting the disco with the noise level thing . It is not the hotels fault , why would a licence be issued for a disco under a hotel where people are trying to sleep ?beyond me .the noise did stop at 1.30 when it closes , the next night didn’t seem too bad and we did sleep .