Roberto the owner was really nice and helped us with directions. This is a plus becuase it is not very easy to find the way to get to the hotel if you don´t really know the city and you are not italian. we like the big rooms and how the apartment is in the middle of downtown. we love to stay there even thought was a little bit noise. The apartment was very cosy! we will go back for sure.

I understood they had a parking lot and they don´t. They have a near by one, so it is not very practical to stop in the middle of downtownm unload the car with the kids and take the car tho the parking spot... but it is not a bid deal. everything else was great

Fantastic location and very friendly staff. Nice airconditioned spaces. Our apartment was very spacious. All was clean and well maintained. As there are top restaurants neaeby we did not use the mini-kitchen but was nice to place some drink and food in the spacious fridge and to have breakfast at the apartment. As we arrived by car Roberto made a reservation at a nearby carpark. Great communication upfront and flexible throughout. We hope to be back soon.

As we were sleeping at the front of the building we could hear some of the street noise but nothing too rowdy and it all stopped around 23:30-00:00 anyway. For us no trouble and we fell asleep without issue but for people that are very sensitive to sound maybe ask for a room away from the street (there are multiple apartments).

Host was very helpful! Thank you! The apartment was spacious, with a separate kitchen. Rooms were clean, beds were decent. Location was excellent--close to train station, close to central part of Lucca.

The amenities, particularly in the kitchen, were lacking. No kitchen towels, for instance. It was a bit disappointing in that regard, especially for the cost of the apartment. Actually, the kitchen was the only really negative--it seemed a bit forlorn. We did not use the dishwasher, or do any cooking, so cannot comment on those. The hall lighting outside the apartment seemed to be temperamental--when it didn't come on, the hallway was very dark.

Wonderful welcome from Robert whose warmth and humour started the holiday in the most perfect way. Clean and open spaces in good order. Nice small balcony to welcome the energy of central Lucca in to the flat.

Only one shower facility - simple to resolve by adding a shower unit above the bath in the main bathroom. There were 4 people staying and only having one shower meant there were delays in getting ready to explore Lucca. Everything else great for us.

Location in the heart of the town. First floor balcony to watch the world go by. Hassle-free late check in (flight was very late) with good communication from the very friendly owner. Easy access, private or by reception as one wished, in and out of the accommodation. Comfortable rooms and very clean throughout. We had a lovely stay.

It could be a little noisy at night on the weekend but only with pleasant sounds of convivial socialising up to about 1am. Quieter on weekdays and it was Easter after all.

Felt like we were in a Hallmark movie, opened our windows to violin music and the view of the historic city center. We had a lovely 2 bedroom suite that included a living and dining area . The owner Roberto was so warm welcoming and friendly we felt we made a new friend in Italy. We are already discussing our return.

Great location with train station and bus station nearby and we used public transport a lot travelling around the region. Very clean, large apartment. Roberto at reception was very friendly and helpful, especially when helping us with some travel plans.

All good.

Roberto was wonderful. He made us feel welcome and sorted all our problems with his usual reply "No problem" Casa Paulina was well-situated on the edge of a piazza that was full of life.

Having accommodation on the edge of a piazza "full of life" brings its own problems: night time noise might bother some people, but we enjoyed the vibe.

Roberto was helpful, patient, and very friendly. The apartments were clean, modern, and spacious. Location cannot be beat- close to train station and right on the middle of amenities. I don’t want to be too positive, because I don’t want tourists to ruin Lucca!

All was excellent and exceeded my expectations. I would not change anything.

We spent two nights at Casa Paolina, the location was perfect for exploring the old town, many shops and restaurants nearby. The apartment is very spacious and easily accommodated 7 people. Our host Roberto was very helpful and friendly, we loved our stay in Lucca and Casa Paolina, would definitely return