Breakfast was fantastic catered to what ever we requested and the view was spectacular.

Just larger cups of coffee.

The hotel was absolutely lovely and cozy. Our room was spotless, with a breathtaking view of the sea, and has everything we could possibly need. The staff were exceptionally friendly and accommodating. We adored every member of the team, with special gratitude to Tina and Mauro. The location was simply the best, just an 18-20 minute walk from downtown. The walk was scenic, offering sea view, cliffs and mountain views, fragrant lemon gardens, and lots of shops along the way. We always preferred to walk back to the hotel instead of taking a taxi. Breakfast was good with many sweet and savory treats, made even more enjoyable by Tina's incredible warmth. If we ever find ourselves in Sorrento again, Helios Hotel will surely be our top choice for accommodation.

Nothing

I recently had the pleasure of staying at this wonderful hotel and I cannot praise it enough. From the moment we arrived, we were greeted by lovely staff members who were not only helpful but also incredibly friendly. Their warm welcome set the tone for a fantastic stay. The bed was incredibly comfortable, providing a restful night's sleep after a long day of exploring the city. Additionally, the room offered a beautiful view, allowing me to enjoy the surroundings and soak in the atmosphere of the city. It was a delightful experience to wake up to such a picturesque sight each morning. Overall, I cannot recommend this hotel highly enough. The friendly and helpful staff, along with the fantastic pool and convenient location, made our stay truly memorable. We felt well taken care of and thoroughly enjoyed our time here. We are already looking forward to returning in the future. If you're searching for a hotel with outstanding hospitality and a prime location, this is definitely the place to be.:))

First of all, even before our trip to Italy began, they were very helpful to us in terms of helping us with our dinner reservations etc. we always received prompt email replies which was very comforting. During our stay at Helios, everything was great. clean, comfortable, wonderful view, great breakfast, helpful staff in every way. They were very warm and welcoming which made the hotel feel very cozy to us.

we needed 5-8 min drive with taxi to go to the marina or come back from the center. it would be perfect if we could walk to/from the hotel. but taxis were so easy to find so it was no problem to us.

This is a SUPER cute boutique hotel. Front desk staff, greatly helpful and friendly. All the staff we encountered actually were ver friendly. The rooms are super nice and all have an AMAZING view. At least the ones we had. We had unit 11 which is on the bottom floor of 3. Our adult son had unit 6 which was a floor up and one room over from ours. He had a small balcony with a table and chairs to enjoy. Reception is on top floor as you come in. We had a terrace with a table and chairs, a tub, but it’s like a bathtub with Jets so you have to fill it up yourself, we didn’t and a big round lounger sofa. There is also a safe in the room and a mini fridge. Our room was right next to the breakfast area. Breakfast consisted of scrambled eggs, bacon, grilled veggies like eggplant, zucchini, carrots and red peppers. Also several quiche type foods. I’m dairy free so I couldn’t try them but they looked delicious! There was sliced lunch meats and butter lettuce and breads and marmalade and cereals and fresh fruits. Actually quite a lot of options including fresh juices and milk. ALSO, Pietro let us know that THREE of the desserts/pastries (there were a LOT) a lemon type cake, a dark chocolate one, and a brown looking one that had pistachios involved (all were yum) were gluten free and also the coconut macaroons and some other cookies or “biscuits”, but they had a little butter so I could not try them. I was able to order a latte with almond milk that was UNSWEETENED! WHY can’t they seem to have unsweetened non-dairy milks at coffee shops in Houston??? So to recap, breakfast was fabulous! The day we got rained out we skipped dinner. There is no restaurant in the hotel and we didn’t want to walk into town in the dark and rain to eat. By the time we decided to see if we could maybe eat at the hotel restaurant next door, it was almost 9pm (when the rest of the non-U.S. world seems to start their dinner) and they said “NO WAY! There will be no tables available!

The only things that will keep me from ever staying in this hotel again are the robbery of the taxi drivers to get us here from half a mile away and the nerve wracking trek into town and back with or without sidewalk. The walk itself is not a difficult one at all. I think the drivers are used to avoiding pedestrians and there were a lot of people making the trek back and forth every day. I think most people are not as nervous as I am about this kind of stuff so don’t let that stop you from enjoying this WONDERFUL hotel.

This is the second time we have stayed at the hotel, but this time we brought friends. The hotel is comfortable and clean. The staff are friendly and helpful, nothing is too much trouble. The location of the hotel is excellent with great views of Sorrento. There is a good choice for breakfast, hot and cold buffet and the food is excellent.

There was nothing that we didn't like

The woman who checked us in was amazing, I am not sure I can say the same about the rest.

All communication regarding taxi payments being in cash were only communicated to us via this app. Expecting people to check this app for all correspondence instead of just talking to us the multiple nights we stayed there seems a bit ridiculous. Breakfast was okay but the gentleman who brought us our coffee each morning made it amazing. He was so nice!

Stunningly beautiful and perfectly located two minutes away from downtown Sorrento offering the peace of being away from the hustle & bustle but not far enough that you’ll miss out anything.

The delicious breakfast buffet on the patio overlooking the bay with a view of Mt Vesuvius is my favorite part of the day.

Staff were so friendly and helpful. Had our taxis and beach beds booked well ahead of time for us, just so efficient and a really lovely welcome by two female front of house staff. There were two male bartenders and one female breakfast server we dealt with which were all also fantastic and smiley and friendly. Having read some of the less favourable reviews we still booked as it sounded that it was the customer who was difficult in those situations. (I am a firm believer that the customer is not always right!) We really enjoyed our stay, staff were amazing, breakfast was superb and such a close location to the main Sorrento strip (maybe a 7 min walk). Don’t let the less favourable reviews deter you as we had a great time in a quaint, quiet and friendly hotel and from what we could see, the other guests there would have agreed! Will stay again!

Maybe more happy hour options instead of only wine? Beer/cocktail options? But that’s not a big deal or dealbreaker at all

Fantastic hotel. Lovely, spacious and pristinely clean room. Staff very friendly and helpful. Amazing views over Vesuvius and the bay of Naples from the room, breakfast area and terrace. Pool was small but cool and a very refreshing place to relax after a long day in the sun. The happy hour is also a great value with a large glass of excellent wine and a snack for €3. The location is good, just outside of the centre with a straightforward walk about 15-20mins. Breakfast was plentiful and a reasonable selection of cold and warm options. Overall a great base and would definitely stay again.

Only complaint is we weren’t getting a transfer back to the airport until 1400 and the hotel wouldn’t let us use the swimming pool / sun terrace in the morning before we left (unlike any other hotel I’ve stayed at before) - only a minor complaint though.