The staff were friendly and helpful and advised us how to navigate the road closures. In the dark we had found the hotel very difficult to locate but managed to get help from the receptionist on the phone. The room was clean and the beds comfortable. The shower was nice and powerful.

We were not prepared for the rear entrance to the motorway services as being the way to access the hotel. A huge green gate needs to be opened remotely by the staff. We didn’t recognise this as being the hotel entrance even though the sat nav took us there. We drove away once and looked elsewhere and wasted time, before phoning the hotel.

The spacious room, and it was clean. The receptionist was extremely nice and helpful, even offered our dog some biscuits! The hotel made sure we had a suitable room for a disabled person which we were very grateful for. Would definitely stay again. We liked the close proximity to the Costa and Mcdonalds snacks adjoining the hotel. And the free parking was a bonus. A great wee site for the dogs too.

We had trouble sleeping due to the neighbouring room talking loud and banging on the wall for some time. As it was a busy weekend for Crufts visitors we didn't make a fuss, assuming there was dogs in the room. We did not complain to the hotel or asked to be moved. Some guests can be disrespectful unfortunately, however maybe the walls arent soundproofed. It did affect our stay somewhat, but we would still stay there again hoping we get a quieter neighbour.

The receptionist, Eraine (sp) or Eryne, was so welcoming and checked me in without any difficulty. The internet connection was satisfactory. Elaine assisted me in avoiding M6 Tall by using a back road. Ask at the reception back road which takes you to an industrial estate i think the road is called Elaine Lane As well, the cleaners were very friendly and accommodating. When I met them on my way out, I could feel the warmth

I extended my stay but there was a bit of miscommunication - The reservation team does not appear to update communications in the system. I requested an extension via telephone to their reservation department, the reservation representative agreed on the extension, but did not communicate back to receptionist Eraine (sp) or Eryne about what we discussed. As a whole, I would stay in Cannock again because it met my needs for the night

I liked how very helpful the lady on reception was she helped us so much with everything that we needed especially for me getting on my laptop for my very important national prayer meeting on zoom. And supplying my husband with the extra tea he needed due to his medical needs. The air conditioning was such a blessing after the heat

There was quite a bit of dog hair stuck on the bottom section of the bed on the sides, it was difficult to remove but I had my lint roller which worked on most of it.

A great and comfortable room that served our requirements. Superb location for us to visit family nearby. Loved that it had the services and amenities attached here offering a variety of food places. Would definitely stay again.

The extra bed requirement was a mattress on the floor. This was made up to a high standard as the other beds however it felt a little like camping in the room. I think more plug sockets might come in useful in the future.

Location was great and very easy to access even when not using the toll road. The lady on reception was very nice and also gave my dog some dog treats. She was very welcoming. I also liked that it had direct access into the main services building without having to go outside.

I stay in days inns a lot. This one is identical to all the other in that it just needs a little modernisation. Plug sockets near the bed would be a good start!

The room was clean, and comfortable and I got a good nights sleep. It was nice to get a warm welcome on arrival. Booking was simple and straight forward. I travelled alone and felt safe at Days Inn, with no worries or concerns. Shower was nice and hot, plenty of towels provided. Heater in bedroom quickly warmed the room on a cold evening.

I could not get the wifi to work on my laptop. But I am not great with technology. You can go to reception and ask for help to connect to the wifi if you want to.

We have children with additional needs who can be noisy. We were placed at the furthest end of the corridor which really suited us. We were able to bring food into the seating area in reception. The staff were very friendly and helpful.

We booked rooms to break up our long journey from Scotland to the south coast as we have young children with additional support needs. On the way down I booked the rooms about a month in advance and got a great price. However on the way back I only booked the rooms a few days in advance and paid more than double the price. Whilst it was an excellent stay I did feel a little cheated out of the additional cost.

We arrived at Norton Canes at 1030 p.m.and were welcomed by the very efficient team on the reception desk. Our room was absolutely spotless as were the corridors leading to it. The latter is something your rival competitors could learn from. Check out the following morning was also quick and easy. Norton Canes is a good spot to break our journey to the North and we will do so again on a future visit.

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MYy request for a disabled room was met efficiently. The room was functional and well appointed. My adult children, who were shuttling me down to Surrey but not staying over, were impressed with the quality of accommodation for the price I had paid.

An extra plug socket near to the bed to charge my phone, rather than unplugging the kettle.