A bit dated and a bit tired, but what a lovely hotel with large rooms and great location. Sitting areas in the room were wonderful, the onsen was very nice, we really enjoyed our stay here. Everything we needed for the two days we were in Kanazawa were within easy walking distance. It's location counts for a lot. We had a room that faced the castle though it was not high enough to let us look over the castle grounds. Still looking into the hillside at nature was a nice change for us.

We never ate at the hotel because we thought the cost for breakfast was high and we tended to wander the town for our other meals. Free shuttle back to the train station was nice but little information on how to catch it from the train station.

Excellent location just steps away from Kanazawa Castle and Kenrokuen Gardens and a few minutes walk from Kazuemachi and Higashi Chaya. The hotel staff are very friendly and helpfu. l The room comes with all the standard amenities (we had a Japanese style room). The hotel is quiet at night. The cost of the hotel may seem a little steep but the value can be gained by using the really nice hot spring baths (no private baths).

The hotel itself, while clean, is a little aged and there are no memorable views from the rooms

This place is gorgeous! The stained glass windows, rooms, restaurant vibes are all stunning. Plus it has a hot spring inside the building! Its in a great location, close walking distance to convenience stores, fish market (an absolute must), izakayas (most amazing meals we have eaten) and is right next door to the gorgeous gardens that lead to Kanazawa castle park. There is so much attention to detail with the staff, service, rooms, crockery etc. We accidentally left some items in our room when we checked out and they were happy to send them to Australia for us (at our expense, but other hotels have refused).

The only thing that wasn't FAB was the beds. Slightly hard but better than most places we stayed in Japan.

The hotel was situated conveniently close to the castle and the beautiful Kenrokuen garden. A short nature walking trail with beautiful statues leads you to that area of the town. The room was very tastefully decorated. A level of class that you don't see very often. We enjoyed the hot bath Onsen. The nights we stayed there; the hotel had a classical pianist perform in the lounge. The lounge itself is a standout with beautiful stain glass windows. The breakfast buffet was very nice. A good selection of offerings, and the room itself was very welcoming as was the service. The staff were very polite and attentive, and English was understood at the front desk.

Honestly cannot think of anything.

I particularly liked that the Hotel has a private onsen (natural hot springs bath/pool) open to hotel guests at absolutely no charge. Plus, if you forego daily room cleaning, you receive daily a 1,000 yen (about $7) to defray the cost of the excellent buffet breakfast. There is a special elevator that takes you directly to the onsen. My room was very clean with a small comfortable couch - a 2-seater.

Nothing.

Staff were really terrific and we loved the overall ambience of the hotel. Also, the nightly piano recitals in the main lounge area were wonderful. We very much liked the on-site onsen and used it every day, sometimes twice a day. We are already missing it! Location is good for Kenrokuen, the Castle, and the Asanogawa areas. Staff provide helpful recommendations of restaurants & will even make reservations if requested.

On warm days our room was a bit too warm - overall this hotel needs some light air-conditioning in some rooms. The staff provided a fan for us however, and this plus leaving the window open was mostly OK.

The Onsen! after walking everywhere on foot in the rainy weather, it was a joy to soak in the bath at the end of the day. and have an ice cream at the end. The staff was very helpful and patient in setting up an emergency dental appointment for my mother. The live piano performance was lovely, especially with all the stained glass windows. The hotel is superbly conveniently located for the major attractions of Kanazawa!

the bar service :(

It was a fantastic location right next to Marunouchi. This hotels interior decor and design was such a breath of fresh air from the common white rooms. Even the room key was unique. The onsen was one the most relaxing I've been too and the facilities were clean and very well maintained. The front desk staff were friendly and helped us out in giving us a local map of the late night restaurants in the area. The breakfast buffet was in a delightful big decorated room with a gorgeous spread of food presented.

We loved this older style hotel- especially the Onsen which was fantastic! The room was spacious and well appointed- very comfortable. Perfect location right next to castle and gardens out of the hustle and bustle of downtown.

There was something strange behind our bathroom mirror which made the right side of the mirror burning hot. It was a little disconcerting. Once we figured out it was likely harmless - we just kept the bathroom door closed to keep the rest of the room from turning into a sauna.

The location is excellent. Easy walk to many restaurants and attractions. Next to the historic Kanazawa castle and park. This is a very traditional Japanese hotel so the food choices for westerners may be limited. The staff are outstanding and the hotel is exceptionally clean. The onsen was wonderful.

Nothing not to like but just be aware you are staying at a traditional Japanese hotel so bedding may not be as comfortable as you would get in a western/european 5 star hotel.