The staff was great. Everyone can speak English well and they were amazing with their service. Polite, always listening to what we need and very fast. The location is also pretty good. Very close to the Honmachi station, which is very convenient for changing lines. The breakfast is very impressive: I thought it was going to be very repetitive everyday, but they had different types of bread and eggs, which was great.

I wish they had the towels for my kids as well in the room, but that was sorted quickly. The beds are quite stiff and very very very hot for me. But I guess some people prefer this way.

Location situated near the stations and nearby food places available around with pharmacies and convenience stores too! Amenities provided in the lobby which were great! There were free drinks from a certain time which were nice too.

Not enough washing machines. The machines weren’t effective in the drying process so had to wait very long to dry and wash. There were unfriendly guests who hogged most of the machines and made remarks about my washing time. Definitely wasn’t a pleasant encounter. Would recommend washing clothes in the morning to avoid other guests timing.

So many things i loved. The full length window that could open, the sliding paper door for the window, parkay flooring, sparkling clean room, the air purifier. I love that there was a nook right by the door where i could put my shoes,coat so they don't go into the room. And the fabric freshener was available too. There are 2 floors with ice machines and vending machine and washing machines too. Location is great, just a few stops from every place u wanna go in osaka. Staff were very nice and helped place our 2 rooms near each other. They also helped move our luggage which arrived before us to our rooms well before we reached.

The location of the hotel was great. It was a three minute walk to the nearest station. The nearest station has a 7/11 underground which was perfect. The nearest station could take you to Dontobouri street in 10 minutes which was fantastic. We got to Osaka early and dropped off our luggage and returned at our normal check in time. The hotels were very spacious and clean. Amenities were outside the elevator so you could choose what you needed. In the morning they have a buffet on the main floor. It’s roughly 2,200 yen per person. I believe if you pay in advance it’s cheaper. The buffet was amazingly good. Lots of options and a great way to start the day! Plenty of seating even for our big group. Love Osaka and the accommodation! This was honestly a hidden gem for my group. Considering our last minute reservation. Literally the day of, we were able to get rooms for our group at a very affordable price. Don’t miss out!!

Nothing

Rooms were spacious with big beds, lots of amenities are available and the location is almost right in the middle of Osaka and is right next to the subway - 2 stops from Dotonburi, 2 stops from Osaka station (for transferring to go to Nara/Kyoto/USJ) and it's pretty close to Osaka Castle as well.

They have a really great lounge with some great juices, coffees and teas - but the lounge hours when I stayed there were 3 pm - 9 pm which was a little disappointing. I was hoping to be able to get coffee in the mornings before doing tourist activities but the hours didn't allow for that. Overall though there wasn't much to dislike about the hotel.

Good buffet breakfast with a wide selection of cold and hot food/drinks. Location was close to Hommachi subway station so moving around the city was nice and simple. Self-service laundry machines and vending machines were great. The room was very quiet at night, which was a great surprise in the middle of a metropolis like Osaka.

The room was not very spacious, but I don't think many rooms in Osaka or Japan are, especially for three guests.

Hotel was in a convenient location and provided free toiletries amenities and free drinks for certain hours. Rooms are bigger than most in Osaka for the price point. Loved that there are floors with laundry facilities, vebding machines and a microwave.

Despite asking the room to be made daily they dis not change the sheets daily. My sheets had some stains on them since the first day so that was how I could tell they did not change the sheets. Pillows were also quite disappointing.

The location of the hotel is great, close to the subway station. There is a Starbucks just around the corner and a couple of convenient stores. The room was a bit smaller than we expected but for the short stay and only being in the room a couple of hours to sleep it was fine. There is a dinning area just next to reception, so you can smell the food all the time, which was not always a pleasant smell. However no smell in the room and beautiful view on the night city if you have room with the view.

Conveniently located on a calm street. Very close to Metro station, Family Mart and Starbucks. Have to praise the staff. We suffured from jet lag after a 14 hour flight so we didn't even wake up when our alarm clock went off. The staff called to our room 11:03 AM (check out is 11:00) and woke us up. A bit embarrassing for us but they handled the situation in a nice way and did not charge us any extra which we are very grateful for.

The location was great, with a metro train station just around the corner. The room was clean and the bathroom was nice. There were many restaurants within walking distance. The free afternoon lounge was a nice touch, especially after a day of touring.

The family room was not very big, especially once the futons were out. But if you don't spend much time in the room, that's not really a problem. The breakfast buffet was a bit expensive and limited in range.