Fantastic location, right in front of Ueno Park, literally a 10 second walk across the street from the entrance. Only a 20 minute walk straight down to get to Akiba, 5 Minute walk over to the JR Ueno Station. Rooms were quite large and very comfortable with a wonderful washroom and a nice little kitchen. Staff understood and spoke good English making for easy communication for foreigners.

everything about this hotel was exceptional. The staff was great and we really enjoyed the onsen. The views of Ueno park are incredible. Check out the sake dispenser and pasta vending machine!

Central location (close to shopping, train, restaurants), very clean, perfect amount of space and 4 beds for our family of 4. Able to cook meals with the kitchenette. Free coffee in the morning down in the breakfast area.

The room needed a few more kitchen utensils to make cooking easier. Also as long as you walk out the front door all is perfect - but walk out the back door and you see some nighttime entertainment options that are not suitable for children.

A new hotel in a great location across from Ueno Park. Close to Ueno rail station and Keisei Skyliner train direct to/from Narita Airport. Friendly and helpful staff with good English skills. Excellent onsen on the 14th floor with fabulous views over the park. Extremely comfortable beds and pillows after so many ‘firm’ beds over the last month. Close to many restaurants and convenience stores. Room is on the smaller side compared to the others we’ve had in Japan. Cafe in foyer.

Unfortunately, our room's noise insulation was not the best, could hear other noisy guests at times.

I liked the location and the public bath. Shinobazuno pond in front of the hotel was nice. Most days, I took a walk around the pond in the early morning before the hot and humid summer day started. It was beautiful. (Yes. October in Japan was summer!) Public bath was very helpful for recovering my tired body after spending many days discovering the big city Tokyo.

I expected park and pond view but view from my room was just back street. The Public bath has two tubs, indoor and outdoor. The indoor tub’s water was extremely hot so I had to use only the outdoor bath. There are drip bag coffees in the amenity section on the ground floor but all the coffee bags are decafs.

New hotel with large rooms for families . We had view to the park that was very nice . Rooms were clean and has all needed amenities. There are a lot of metro station around, so you can get to any location in Tokyo On 14th floor there are two hot baths ( for women and for man) . One hot bat is on open air. This was an amazing experience to have hot bath in the end of the busy day . There are a lot of washing machine and dryer , so it very comfortable to do a laundry. We liked this hotel very much

The around area I liked less, especially after 9PM. There are a lot of clubs, so with people around i felled less comfortably to walk especially when you are with kids. But there is no complain to hotel about this. The hotel is perfect

We booked the family room. The room was so big, we can all opened our suitcases. The bed are comfortable. Separate toilet and shower helps with 4 people getting ready on time. Kitchenette is a plus, really well equiped with fridge, microwave, kitchen utensils and eatware. The view to the lake is another plus. The hotel facilities are also good. There is a public bath for the guests. There is also a laundry room. And they provide water dispenser, so we can filled up our water bottle. Location is a bit of a walk from Ueno Station, but near many eateries and convenience store. Definitely an excellent stay.

- The location is very convenient. You can take a train to many lines. It saves a lot of time to travel. - A two-person bedroom larger than any other Tokyo hotel, you can have 2, 30-inch bags, and there's still a place - All the staff are lovely. Good service. - There are umbrellas to lend when it rains. - The menu in the hotel cafe is delicious. - There're pajamas provided.

The air conditioner is a bit of a cut, or I'm not sure I'm using it, because the air conditioner button is all in Japanese.

The location was incredible, easy to get everywhere on the metro and plenty going on in Ueno. From the airport it is 1 train (Skyliner) and you're pretty much on the doorstep of the hotel. Very convenient. The staff were helpful and stored our bags before and after check ins. Skytree, Sensoji, Akihabara are all within walking distance (if you like walking) and access to every other attraction was super easy. Plenty of food options very close. The room was clean, comfortable and importantly - large enough for 4 of us to sleep, eat and relax. The rooftop onsen baths were an absolute bonus, although I think the tattoo rule is a little archaic these days and something I've seen other hotels start to remove from policy. We loved the place so much we stayed here at the beginning and end of our Japan vacation.

Nothing. Everything was great.

We stayed here for 7 nights on our recent trip to Tokyo. We had a family of 4 with children aged 6 and 8. Our room was spacious by Japanese standards and had a great bed set up with two double beds on the floor under two bunk beds. The room also had a dining table, tv and small kitchenette making it feel like a small apartment. Laundry facilities on the 2nd floor were easy to access and use. Onsen on the top floor was amazing especially after a long day of walking. The accommodation is in a great location too with many subway stations, convenient stores and shops in close proximity. Highly recommend this place!

Some small noise at nights on the back alleyway but didn’t disrupt our sleep.