Amazing hotel. One of the best I've ever stayed in. The lobby was the inspiration for the red hall in Spirited Away apparently. The room was fantastic. And the fact it had a steam room in the room!! Amazing.

The fact that they didn't have easily identifiable vegan options at breakfast and in the restaurants. To be honest probably I could have managed to find something if I really had to but I enquired at booking and was pointed to Happy Cow (which I used anyway) and there was no offer to adapt breakfast or meals and prepare a vegan meal like I've had in other hotels I've stayed in in Japan. So I just had breakfast and meals elsewhere.

Everything was amaazing! As it was our honeymoon, we´ve received a surprise in our room, the room was everything, sauna, bad, shower, jacuzzi, bed was huge, lounge, breakfast, our tea room, just wow and amazing, and the hotel/staff itself was wow. the JR station was only 5 min walk from the hotel. It was the perfect ending of our honeymoon

The suites are very generous. The bed extremely comfortable. The bathroom was a mini spa. Lots of personal items were renewed daily. We liked the traditional Japanese feel of the hotel. It was especially lovely to see so many ladies in their kimonos

There was not enough drawer or wardrobe space for a long term stay. Fine for a couple of nights but not a 12 day stay. The breakfast was a bit challenging for a my usual preferences and the bread pastry section was very disappointing in a city that has the most amazing bakeries. The executive lounge was an added bonus but is not very relaxing after a long day. It definitely needs some comfy chairs and sofas. It is very formal and there is no other area to relax in the evening.

Unique hotel of historical and cultural significance, with staff providing excellent service

Nothing, really

5 star hotel, service, amenities, attention to detail, decor, location, breakfast/food. We stayed with our 3 year old son, the doors splitting bedroom from living room with a bed was so clutch and light proof. In room sauna and jet tub were welcomed after long day. Spacious rooms meant lots of hide and seek games + comfort. Staff went above and beyond everywhere we went. Beautiful view of Meguro river and city. The breakfast spread in terms of options and quality were top notch. My 3 year old said he wanted to stay here forever - I concur! We've been to other Small Luxury Hotel brands and this one stands out.

The location is very convenient. It’s just a 5 minute walk from the Meguro station. The hotel is located right next to the Meguro river so your morning runs are convenient and picturesque. The hotel is beautifully decorated. With 2500 antique crafts and ornaments, it is like staying in a museum! The hotel tour itself takes 90 minutes. The rooms are huge. For Tokyo standards, you’ll be hard pressed to find another hotel with such spacious rooms

The hotel doesn’t have its own gym, but you can use a fitness centre nearby for free. But this is just a minor inconvenience.

Absolutely fantastic hospitality from all the members of staff we encountered - we were warmly welcomed and looked after so well during our entire stay. The hotel is impeccable and delightfully decorated and maintained. It's easy to understand why so many choose it as a picturesque wedding venue. The executive suite rooms are outstanding - huge and spacious, extremely comfortable and stocked with everything that could be needed. In particular, the large bathrooms are fantastic with their personal sauna space. Breakfast was excellent, with plenty of choice and variety - again, with excellent service. The location is great - a relatively quiet area of Tokyo with only a short walk to Meguro station and onward excellent transportation links. The neighbouring area is worth visiting during the cherry blossom season, and enjoying the events within the Meguro ward. A wonderful place to stay.

Nothing - this is a great place to stay.

What a place! Not just a hotel but a centre for events with lovely ‘gardens’ to explore and waterfalls to watch. Beautiful art work everywhere. Food choices were excellent and catered for vegetarian and the service was excellent. Staff were so polite, helpful, professional. Our room was luxurious and spacious. We highly recommend.

Nothing!

The hotel room was spotless. The room and the hallways smell clean. We booked a double room for our family of 4. The room was spacious. The main bedroom was divided by a thick wooden door from the common area (where the spacious kids' bed were set up). The beds were comfortable. AC worked. 2 thermostats available (one for main bedroom, another for common area, which was great). The main bathroom was huge. Plenty of counter space. The half bathroom was convenient. Walking closet in the common area. Another closet in the main bedroom. Breakfast buffet with plenty of hot and cold, Japanese and western options. Hotel staff was attentive. Hotel garden and waterfall was beautiful.

One point off for the museum tour. The guide only spoke Japanese. None of the guests who signed up to tour spoke Japanese. The rooms in the museum were underwhelming. I could have made better use of my time.

Incredible stay we loved the hotel decor and gardens. The room was great and very comfortable.