The best driver/tour guide was Evans. Evans was exceptionally informative about Nairobi. He was not only fun but also a skilled driver. He had extensive knowledge of restaurants, culture, arts, and nightlife. Additionally, he served as my videographer and photographer, and he participated in activities with me, making my solo trip to Nairobi unforgettable. He truly is the best guide in Nairobi.

From the moment we arrived, our experience at JW Marriott Hotel Nairobi was nothing short of spectacular! The staff truly went above and beyond to make our stay extraordinary. A special shout-out to Pricilla and Jemimah, who made us feel like royalty throughout our visit. Their attention to detail and genuine warmth made us feel so welcome and cared for. The entire hotel team exceeded our expectations, from the seamless check-in to assisting with local activities. The room was luxurious, with stunning views and all the comforts we could ask for. We also loved the the amenities available including the spa and stunning pool. There were many exceptional restaurant options to choose from. We can't thank the team enough for making our stay unforgettable. It was the perfect blend of luxury, comfort, and personal attention, and we’ll definitely be recommending to our friends and family. Thank you again to the entire team for your exceptional service.

Excellent modern hotel with fantastic facilities. Comfortable rooms. Friendly and helpful staff. Heated rooftop pool & sauna. Great communal areas and several places to meet for a drink. Our flight was delayed by a day and we were very happy to stay here for an extra night. We did not have to move to different rooms.

Loved everything in this hotel.

Staff were incredibly welcoming and would always go the extra mile if we needed anything. Pool area and gym were great and very modern given the recency of opening. Breakfast great and Hudson bar unexpectedly nice food!

Hotel taxi service was pricey but fine as we could just use Uber. Also a shame we couldn’t visit the rooftop restaurant yet or spa as wasn’t open yet

The staff went above and beyond to make us feel welcome. Everything was exceptional from the food to the amenities. Staff made my birthday extra special, decorated the room and even left cake for us. Everything was perfect. Would recommend to anyone staying in narobi.

Good location excellent breakfast with very hospitable staff

I liked everything May be I suggested for availability of a Standby well dressed swimming pool attendant(life saver)..just in case of an accident in the swimming pool ..he could just dive and save the guest

New hotel with fantastic facilities. Extremely friendly and helpful staff. Sauna. Wonderful heated pool on a rooftop, very nice communal areas and excellent breakfast. Large modern room with city view.

Modern, comfortable, quiet room.

Helpful staff Very clean rooms

Nothing

Absolutely fantastic stay, very attentive and kind staff, fabulous facilities, great WiFi, good security. Would 100% recommend and come back. Seems like one of the best hotels in Nairobi.

Breakfast was well placed with endless options. Could not possibly try everything but that which I managed to ingest was well made. Staff was great as well

Nothing.