Houseleeping using the deadbolts on room doors to keep doors from shutting while servicing the rooms. Letting the door slam over and over and over on the metal deadbole is VERY noisy and will soon destroy the lock mechanism. I showed the housekeepers on the 4th floor how to put a towel in the door jamb to let the door close softly. They were amazed! How ignorant must housekeeping be that they can stand the noise themselves? First time I slammed the door on the deadbolt, I'd be thinking there's a better way to keep the door ajar. Don't feel bad, wait until you get the bill for the door locks!!!!

everything is perfect , except when will you return my deposit, room #612, on check in May 2, hotel charged me EUR2008.8,. Then on check out date , hotel charged me EUR2126.3, the Eserc is 9637747. so when will you return EUR2008.8

the reception charged me twice for the room

Just a minute from Termini and room itself was very nice

Being near station it can be a bit noisy and the usual types do hang around these areas so be careful Air Con didn’t go lower than 25 for some reason, any rubbish won’t be cleared unless it’s actually in the bin, even if it’s obviously rubbish.

Wonderful hotel. We arrived after a long flight to a very helpful staff. Our first trip to Italy so we had lots of questions. The staff was great. The room was clean and good amount of space for a European hotel, which are usually small. The breakfast at the hotel was excellent and a good value for $12 Euros per person. We had dinner at the hotel restaurant too, which was good. Other good restaurants and bars are nearby. We took the Hop On/Hop Off bus one day around Rome, at the hotel's suggestion. Was a fun way to see a lot. This property is located 2-3 blocks from the main Train Station, which is helpful if you are traveling by train. We would definitely stay at this property again.

Location is great. 5mins walk from Rome termini trian station and 15 mins walk to colosseum. The breakfast has good variety. And we can make waffles ourselves ! Room is spacious and wash room size is decent

Reception ladies are a bit tough. I requested to change room from facing street to facing inside and she refused by saying the room facing street is already considered one of the quietest room. Finally we were changed to the room facing inside and it is much much quieter. Aircon looks lack of maintenance and it has wind sound when on.

Positioned close to the train station which ensures fast connections, there are many places for dinner around. About 30 minutes on foot from the main tourist attractions. Spacious rooms, decent breakfast

The proximity to the train station makes it not necessarily very safe to walk at night. The hotel is safe, just avoid going to the station area. Although it was supposed to be a matrimonial bed, there were de facto 2 twin beds joined together, on wheels, which moved, which does not necessarily offer comfort

Hotel is very convenient for Rome Termini station. Like most big cities the area around main railway stations is not the best, but equally it’s not bad either. Hotel is large with decent facilities and good sized rooms. Everything was very clean.

Breakfast was fine but the layout of the room is a bit of a logistical mess with everyone having to crowd round one relatively small space to get to the buffet. I imagine the staff who are trying to replenish the dishes must find it a pain. The scrambled egg was cold both times I tried it but otherwise everything was fine.

The breakfast buffet is fantastic. I have done a lot of traveling, and it may be the best breakfast buffet I've had. The location is good, and you're within walking distance of the Colosseum, the Forum, the Spanish Steps, and Trevi Fountain. My room was very comfortable, and the staff there is top notch. I stayed there twice during my travels, and the 2nd time my luggage did not make the flight from Milan I was told by the airline that it would be sent to the hotel the next day, but did not arrive. The staff at the front desk called ITA for me, and was able to track it down. They had them hold it at the airport since I was departing the following day. They also called the taxi company I had booked, and reschedule my pickup time earlier, so I could get my luggage at the airport. I've stayed there twice, and would highly recommend UNAHOTELS Deco Roma, and would absolutely stay there again.

Location was the best.

If we were not jetlagged, the noise outside the hotel would have been unbearable. Isn’t there a noise bylaw by the city? Even after the restaurant beside it has closed, their staff were still talking at the top of their voices in the early hours of the morning. Even music playing continued far too long into the night. Also, we did not feel comfortable with the window shade in the washroom. When lights are on, guests can be seen across the street. Total blackout shade required for total privacy.

The Bell staff was incredible! we rented a car at the airport and were very uneasy driving at night through Rome, but as we pulled up the the hotel, the Parking garage was difficult to find and the staff jumped right in the car with my husband and got him settled while I got us checked in. The restaurant and bar on site was wonderful!