We stayed 6 nights (Dec 29 - Jan 4) in the riverview room, floor 15. The view from the room was spectacular. The room was recently refurbished, so it was fresh and new. The club lounge presented tasty afternoon canapes. The pool was lovely and warm but could do with a refurbished as paint chips were in the water from peeling. Staff were friendly and informative, particularly housekeeping.

The bedding made sleeping hot and uncomfortable, so we removed the topper and duvet. The breakfast was repetitive, a good standard. The parking was advertised as $40 per day, but you were charged much higher if you made multiple entries in one day. That was disappointing.

The hotel is lovely with freshly renovated rooms and a beautiful foyer. The dining amenities are excellent and beautifully designed. The furnishings are fabulous. There is a lovely relaxing feel to the hotel. The location is perfect alongside the Swan River and an easy walk to everything and all the staff we encountered were friendly and smiling. Just a lovely place to be.

The pillows are incredibly high but the receptionist advised you can request an alternative. Maybe a little sign in the room would be helpful as l slept without a pillow. The pool could do with a little love and a rubbish bin for coffee cups etc but that did not stop us spending hours in the lovely warm water.

Facilities and rooms were modern and clean. Staff were very friendly and always attentive. Peruvian restaurant onsite was excellent, food was amazing! Loved that they had a water bottle fill station in the lobby as well which is great because it is so hot in Perth!

Breakfast was average. Hot food station was lukewarm at best even when you went early. They need better warming solutions to keep the food hot. Also the coffee was terrible so ended up having to pay for our coffees which was a bit disappointing considering the breakfast costs $42.

I love the newly updated rooms! Its spacious, the bed is very comfortable and its a quiet space to relax!! I also appreciate the big bottles of shampoo/conditioner and body wash making showering a breeze! It was a great touch, less hassle needing to twist small tubes with caps!! I came here 5 years ago and haven't been back since I left disappointed with how outdated the rooms were for its high price. So when I recently saw a video on tiktok stating its been renovated, I didn't hesitate to try it out! The price is very affordable to match the newly updated look!

-The size of the bathroom. Its quite snug. I had to close the lid of the toilet to make sure my towel doesn't take a quick dip while I'm drying off -It didn't have a hair dryer. I usually don't bring my own as every other hotels provide one. So I was surprised there was non available in our room

Excellent location with very nice view of the river

I think they were rushing to prepare our room when we checked-in, so they have forgotten to put mineral water and some toiletries were missing. There was road closure due to some events. We had a hard time accessing the hotel. We checked with the hotel concierge who was on duty on 7Dec, evening. He wasn’t very helpful and gave us wrong information. We had to find out via Google and went out to ask the traffic warden ourselves with regard to the road closure.

We have stayed many times here. Each time we've enjoyed the experience with very little to complain about. Staff are lovely and will accommodate guests. We never have had to complain about any staff. Location is perfect to each location for eating or dining out, casino not far from location just a small drive and Northbridge and also Subiaco only 15 minutes drive away. All new renovations make it feel lovely.

Unfortunately this time two things... 1) Wait times at Breakfast to be seated with long lines of Guests waiting to also be seated as their wasn't enough seating availability. 2) Due to renovations they've moved the Club Lounge into the main dining area which didn't feel as Eligant and choices were less then other times. We look forward to coming back once all renovations are completed for the Club Room Stays.

Refurbished rooms are really nice and great value. The temporarily relocated 'Executive Lounge" was great but we didn't realise it would be so busy that you had to book! Renovations still happening so it's a work in progress. Mena in the Executive Lounge was fantastic and extremely professional, the hotel is lucky to have her. Breakfast was pretty much the best breakfast we've had in a hotel in Perth, and was very tasty and everything was HOT which is so unusual lol!! Omeletes were fantastic. Staff/Management equally as good. All staff were quite simply brilliant and couldn't have done enough. Highly recommend and we will definitely return. Had a great one night stay and the hotel and staff were a real highlight of our night in the city :-).

Rooms aren't very soundproof so people coming in at 2 and 3AM waken you up! Windows are absolutely filthy but maybe they are waiting until the refurbishment is complete before tackling the exterior!

The staff went extra mile and offered us a more spacious room so that it could comfortably fit our family. The bed was firm and the room was large enough for the kids to run around! The hotel is located at the edge of the CBD and it was super easy to either walk into the city or catch a free bus to commute into the city. The staff made us felt very welcomed and were always ready to assist us with our questions and requests.

Nothing ready. With the money we paid and the services and room offered, it was a very pleasant stay. We didn’t try the breakfast but will consider it in our next stay.

Room: was huge, well appointed. Everything you need. Big bath. Comfortable huge bed with the best pillows ever!!! Drinks: we had happy hour - nice chilled spot to watch sports on big screens or play a game of pool. Dinner: we got invited to Six Senses down at Quay, was amazing. Restaurant was closed for breakfast: which was a shame as we love full options, but understand considering Covid issues. Room service was offered, we had smashed avocado on toast and a cappuccino - delicious! Parking: parked in close carpark for $16 night, almost connected to Pan Pacific - so not a prob. Will stay again.

Umm, was soooo quiet, not a busy night, which was a shame for the Pan Pacific - as bar etc was all so quiet, would have liked a little more atmosphere, but that's nobody's fault. We still had a fabulous stay!

We were welcomed with a beverage on arrival and although had trouble with our booking, staff were efficient in finding an immediate solution. The cleanliness of the room was up to standard with impeccably comfortable bedding. Room Service was great - Everything got delivered in a timely manner. Breakfast was amazing! They offer eggs your way, a buffet of foods, whether you want a Classic English Breakfast or something small, cereal or yoghurt, it is available. For beverages, there were a variety of fresh juices, water and coffee and tea. The check in check out process was smooth. Overall, staff were great alongside all the services they provided. We will definitely be staying here again.