The location in Puerto Ángel overlooks an authentic fishing village. The two floor suite was fabulous, viewpoints from all decks. LOTS of stairs! The staff was very accommodating, although I believe our concerns SHOULD have been thought out BEFORE we arrived! A fan on the top deck would have been fabulous.

There was no Guest Welcome Book! In Spanish OR English (both would have been appreciated), to tell of area attractions and appliance workings. There was NO large bottled water and pots and pans upon arrival. There was NO information on how to work the gas stove (gas needs to be turned on first!) we could not use the microwave, as in Spanish?) The Tv and router did not work the whole time of our stay. The lighting in the bathroom is terrible. You have to be FIT for this suite, as there are MANY stairs, inside and out.

Our room was absolutely gorgeous. Great view of the comings and goings of the fishermen each day. The bed was comfortable and the sheets and linens top quality. Paola was lovely, helpful and friendly. I enjoyed my time by the pool each afternoon.

The air conditioner broke our first night and was never repaired. It was a bit uncomfortable with the heat at night. A restaurant or snack bar in the hotel would really bump it up.

Customer service was excellent, some of the staff spoke English, which helped me a lot. The staff that did not speak English were very patient with my bad Spanish and helped me the best they could which was usually great.

I am 75 years old so all the stairs were a bit trying for me, I would have liked a bit more hot water for the shower.

Big room with beautiful view over the port/beach good big bed nice terrace big shower with nice view Helpful and friendly staff

only cold shower possible no amenities in the hotel for breakfast or dinner the rooms doors do not provide a good acoustic isolation (it was ok for us as hotel was half empty, but might be an issue if full with loud neighbors)

The hotel staff were amazing! Thank you Paola, Luisa, Sam & Lidia for making my stay great! Hotel restaurant has not been built yet but there were plenty of options within close walking distance.

Beautiful, clean, safe rooms. Great staff!!! Hot water and AC were great.

Access would be challenging for people with mobility issues. VERY steep driveway and lots of stairs.

Extremely helpful and attentive staff, great facilities, comfortable rooms and fantastic location overlooking the beach.

The hotel had only just opened when we stayed so the bar and restaurant weren't yet operational. They will be soon though

They didn't honor the booking price because " their system was down" and charged me their regular rate.

Staff and view were excellent. Rooms beautiful.

No food and beverage on site. A lot of stairs.

The staff was extra friendly

1st class