We had an incredible experience at Rubi. My husband had been in touch with them a week before our arrival to arrange a romantic outdoor dinner. They went above and beyond to set up a beautiful ambiance with petals and candles in our room. Everything was absolutely perfect! They even took care of booking our taxi cabs and restaurants, making our stay hassle-free. The room was impeccably clean, and we had the best romantic and relaxing time. The staff was amazing, and the food was exceptional. We couldn't have asked for a better experience at Rubi.

The staff couldn’t be friendlier or more helpful. So many delicious drinks to try at the bar and mouthwatering options at the restaurant (both for breakfast and dinner). The pool was refreshing during the warm days and was meticulously clean. There wasn’t a better way to end each night than gazing up at the starry sky while laying in the nest on our suites rooftop.

I honestly can’t think of anything. We just wanted to stay longer!

Property was beautifully done with a great variety of spaces and pools and sitting areas and nice dining facilities.

Roads to property were absolutely terrible, dirt with big potholes and difficult to traverse. It took about 10 minutes just to get off those roads onto paved roads to have good access to the town. In addition the shower was over the bathtub with no enclosure and water splashed all over the floor and was very uncomfortable. The sink was fed by a concrete trough that also caused water to splash all over you and the floor as you were using the sink.

Rubi Tulum is an amazing hotel, both the rooms and the exterior of the hotel were absolutely gorgeous. We stayed in the luxury villa which was equipped with a private outdoor pool, kitchenette, bath tub/ shower and living room. It was stunning! The staff also helped my husband set up birthday balloons so I was completely surprised when we walked into the room. The bed was very comfortable and the decor suited the environment so well. We loved it! The pool and facilities at the place were also outstanding. The pool was pretty big and there was a cold tub and hot tub, as well. There were lots of seating options around the pool, including day beds and lounge chairs. The restaurant onsite is amazing, shoutout to the chef! We had dinner and breakfast there. They were trying out a new breakfast menu so we had the opportunity to try out the heuvos rancheros, super good. It was overall such a serene setting for a hotel and we would absolutely go back. Alan, Dianne, and all the staff were excellent!

The property does require you to either bike or drive into town, but it’s not too far which is great. We actually loved biking in everyday but just an FYI.

Smaller hotel, adults only hidden away. Loved that it was more private and not so busy like a typical resort. Room was great with 3 different floors and private pool. Loved being able to lay in the “nest” at night and look at the stars! Staff was very friendly and helpful with any requests or help getting taxis/booking excursions. Free bikes were nice and the ride to town wasn’t too bad even on the back gravel roads. Water fountain to fill up water bottles was nice. Breakfast was very good but a little pricey. Overall, loved the facility, very clean and relaxing. I would definitely stay here again!

Shower is a tad awkward and very messy which used up most of the towels. However, staff was able to provide extra towels when needed-perhaps some sort of floor drain would’ve been helpful. Door to the bedroom should have optional covering for the window because I could see my neighbors while I was showering which was also a tad awkward. Roads are all gravel/very bumpy (not surprising because you’re in the jungle) which I’m sure will improve in the next few years as there are a lot of upcoming hotels/construction and taxis are overpriced trying to get to town or the beach-recommend a car or motor bike to get around.

The breakfast was a delight ! Looked and tasted amazing . We got a fruit platter, the pancake (with and egg in the inside ) was absolutely delicious and the chilaquiles were some of the best ones I’ve ever had. We also tried the guacamole which was the best I’ve ever had!! The staff was very polite and on point with everything !!! We got the breakfast delivered to our room and it was just perfect ! We will definitely be back !!!

There is not one thing about this place to complain about. It’s a hidden gem in tulum! And I cannot wait to go back :)) the staff and service is like no other ty for making our trip so memorable.

A magical place to stay if you are in Tulum. Far from the craziness of the beachfront and the downtown. Loved the swimming pools - both the private in the villa and the public one. The rooms were cleaned two times a day and the bed was really comfortable. Everyone was also really kind and helpful.

The hotel is within a new neighbourhood with a lot of construction going on. The nearest restaurants are 30 mins walking distance. The restaurant was a bit pricey, but there is also the option to order online from restaurants in Tulum. Make sure to have a rent-a-car if you book here, as it will be much more convenient and cost effective to move around town.

It’s really hard to fault this amazing hotel. I felt totally relaxed and at peace in the stunning jungle setting with well-thought out touches and amazing customer service everywhere you turn. I will definitely need a repeat visit.

The location is somewhat remote so you do need a care that can handle the terrain. I would’ve appreciate a shower curtain or cubicle to stop the rain going all over the floor. Such a shame the restaurant and bar weren’t open given the time of year and it was disappointing to only be made aware of this upon arrival.

The food is amazing and the rooms are simply dream like. The staff are so helpful and friendly they go out of their way to help you have a great stay. We enjoyed taking the bikes to town for trips in the daytime.

The property is on a long bumpy jungle road - all fine but i felt bad about asking taxi drivers to go down there and there’s no way to any restaurants at night because it’s too dangerous to take the bikes in the dark and too far to walk. Expect to add 80-90 USD to every trip out to the beach area for food etc, slightly cheaper to Tulum centre. The shower over the bathtub is beautiful but impractical as the floor and wall gets very wet.

The location is perfect if you want to be away from all the hustle and crowd! The location in the jungle is so peaceful and zen! The food was great and the property is vey clean and well kept. The staff members were exceptional. Diego and Ricardo went above and beyond to help us plan and organize our day trips and transportation.

Only one restaurant on site. The menu options were also limited. It was also very pricey! I also didn’t like the shower/tub in the room. Whenever you shower the entire floor gets wet going all the way up to the bed.