Where do I start? It’s BEAUTIFUL. Really well designed, special touches, comfortable and was the perfect pit stop before my wild 3 week trip around Mexico.

For me - nada. Conscious it’s a little off the beaten path so you’ll need a car (or a hefty taxi bill) but for me it was idyllic.

Amazingly beautiful, lush and serene hotel in quiet area with great, clean pool and large rooms with many amenities. Owner was always available as well as extremely helpful and hospitable and staff were kind and helpful. I stayed here for a week and enjoyed being located away from the noise and intensity of Tulum. It’s a 10 minute walk thru quiet streets to La Veleta with its many bars and restaurants.

Nothing really but to those who express discontent with conditions of the roads during rainy season. One cannot expect a 2-lane highway if deciding to stay in what is essentially jungle terrain. Roads are bad many places in Tulum. I suggest getting a scooter to navigate the puddles. It’s perfectly fine and doable.

Stayed in the private room with the pool on the terrace. Great bed, pool, facilities, environment, nature. Loved it! Also very considerate of the staff to ask when we were coming back after a day out so they could do work on the property and not disturb our serenity with construction noises and a leaf blower.

Obviously not the hotels fault, but the road to get there was terrible after the rain - even following the directions given. Massive puddles and craters to go through. Just be warned to not have a low-lying car or you'll scrape the bottom. Also, it's a bit far out (which is also what I loved!!). I'd definitely stay there again, but wouldn't if I didn't have my own transport.

Beautiful, spacious, clean rooms with amazingly stocked kitchen and responsive, helpful host. Peaceful and relaxing oasis well away from the tourist hustle. Good spot to hang out if your vacation plans end up getting changed or cancelled.

Pool was dirty with foliage, I had been looking forward to a dip but it really didn't look like water I wanted to get in. There is someone who I saw cleaning the area in the morning though, so I think they DO try. (Probably not much they can do as there are a lot of trees around it, but this isn't your sparkling pool with a view kind of place.) Also, make sure you look at a satellite map before booking as there's a small amount of poorly maintained road to go over. It holds water, so can be a little problem getting out in a low clearance car or ton of rain. I didn't have trouble, but am also confident on dirt roads. But, it's a VERY short segment if you follow the arrival instructions.

Trece lunas is out of the busy center and — once you enter the garden — this is an oasis, a paradise of green around the well-kept pool. The bed and bathroom were clean and accessible, and the kitchen was more than we needed (We ate out most meals). We had easy access to the Zona Arqueológica site, and were very pleased with the recommendation to eat at Los Galeones (two dinners there were great!). Staff at Galeones recommended a breakfast site (upscale La Alfonsina) with super pastries and café. They also recommended we visit EK BALAM on our way to Mérida; we did and highly recommend that site!! It was so laid back and accesible after the HUGE crowds at Tulum! Beautiful setting and helpful guide.

The streets to the unit are terrible! For many blocks around there are new condos and homes under construction and the unpaved streets are full of rocks and potholes. None of the streets have signs, but we somehow figured out how to get in and out of the area. The owner’s signage (13 in Maya) was very — except the night we walked back from dinner and took the wrong turn…. walking an extra mile out into the jungle with only iPhone light before we turned around…. On balance, the negatives didn’t hinder the enjoyment of our stay.

Wow! What an oasis in the jungle, perfectly decorated and designed till the last detail. We had everything we need for our week stay in Tulum. Perfectly clean rooms, cleaned every day. Fresh water was refilled frequently in the apartment. Since it’s really hot in Tulum, you can find great refreshment in pool and ac equipped rooms. Thank you so much for everything, we will definitely be back!

The property was comfortable and relatively close to our activities and excursions that we did. The owners helped us greatly by recommending us restaurants, places to visit, and booking us the excursions. The resort offers scooters to rent and pick up and drop off from and to the airport.

We ran out of hot water in the nighttime and where the resort is located, there are a lot of construction around and the street is a little uncomfortable because of the bumps and rocks around.

Very nice, new and modern complex - basically a couple of apartments grouped around a swimming pool. Very green and exceptionally quiet. Spacious apartment, comfortable beds, fast and convenient self check-in, quick response times by the hosts.

Rough access road (even the recommended route by the hosts), rather remote location. If you want something to eat, it's best to order via the local delivery service (Tomato.mx) which worked flawlessly.

Everything. The place is beautiful and so quiet, you can hear the birds. Everything is so taking care of, our bed room was big, clean and well decorated. Claudia was very helpful during our stay: renting scooter, book our taxi and transfer… everytime I had a question she was present. This made our experience so unique. The roads around are bumpy but it’s honestly not that bad and quite fun even with a scooter, you are very close to the city center (10 minutes). I hope to come back one day!

Nothing, everything was beyond expectations

Everything was amazing. The place is majestic, fully in the heart of the jungle. All the ambients were in perfect condition and the cleaning lady makes sure to clean every day the room. The host was helpful in everything, very patient and full of enthusiasm. I loved everything and hope to come back soon

The only advise is not to take a small car because of the roads during winter season.