We enjoyed this place. It was an old place and was probably very grand years ago but it still maintained it's sense of grandeur. It was very clean, relaxing, peaceful and quiet, and easily within walking distance of the main sights. The staff were great, very helpful and obliging. And there was a pool in the middle of the inner courtyard.

I missed not having a fridge.

The staff was excellent-friendly and helpful. Breakfast was delicious and cooked to order. Beds were comfortable and the room was well cleaned and stocked every day. The grounds are lovely.

There wasn't much of a lunch menu-not sure if they are re-doing the kitchen. It's a bit of a walk to many attractions, but the front desk always got a cab for us when we needed one.

The property is well located. We did have a car and the parking lot is adjacent. Free parking and easy to take the car in or out as needed. New elevator was awesome! quiet, quick, and smooth ride to the fourth floor. excellent and friendly staff. if I return to Merida I would most definitely stay here

we had a very nice deluxe suite. The living room furniture and bar area could have been better arranged and better stocked. There were limited supplies, utensils, plates and flatware

The beautiful setting in an old magnificent Yucatecan mansion. A fresh oasis in the middle of the city Nice and cozy rooms with balcony with pool views Great lobby We had breakfast several times at the restaurant and found it pleasant and enjoyable. The staff is absolutely amazing and delightful. They are great people! They went beyond the normal service to get us ice, and jars of fresh horchata and tamarind water at the pool. Fantastic!

The pool and pool area is well kept, clean and a welcoming place to refresh, spend time in the water and great conversations under the parasols but unfortunately the frequent fetid smell of the sewers around the area was not nice. I suggest you find how to treat the waters to avoid the smell. My group and I enjoyed playing cards in the lobby-bar but found it a little bit unkept. Chairs are old and dirty.

Staff very nice and helpful! The one morning we had planned to breakfast at the hotel, it was not available. Other than that the master suite two bedroom and amenities all were good 👍

The staff...all outstanding. The seating areas with comfortable furniture, abundance of plants and water features. The oversized rooms with a balcony. The location...easy to get to three outstanding parks.

Very friendly staff, always happy to help. Hotel is in a central location with plenty of shops and restaurants nearby. Rooms a decent size.

The location and parking were very convenient. The grounds and lobby are nice.

Its time for the bed covers to be replaced and invest in new bedding. A new makeover in the rooms would make them more appealing.

The old world charm of a world gone by. You can only imagine a time of the Spanish having this hotel as a home. Impressed with the staff and the bed. If we return to Merida it will be to bring some friends to enjoy this amazing place.

Old fashioned grandeur was lovely. Warm welcome, spacious rooms, very central.

Noisy corridors and being able to hear neighbours though wall talking incessently but maybe I was just unlucky. Lack of towels.