Great location on Hobson Street. The apartment was perfect for a 7 night stay. Separate kitchen was good for having meals and leftovers which saved money. The hotel has a historic entry and first floor, but then the unit I had was in a modern tower in the back. A secondary entry was perfect to avoid stairs at the main entrance. Good hot shower, though I found it bothersome to have to close the bathroom door to use the toilet.

No china dishes, replaced with biodegradable paper products. The refrigerator was so cold it froze everything, including the milk capsules for the coffee. Took a phone call to reception to figure out how to turn on the heat.

I liked friendly & quick service during check in whereby I was attended by Kiki who is an amazing staff to be the face of this apartment. Mr hearty thanks to her as when you feel welcomed at reception it leaves good vibes on your stay at property. I appreciated that my room was cleaned daily & towels changed, Thanks to all staff who cared for us during our stay.

Bathroom was bit small but manageable. If apartments have little balcony added in future it will be great to enjoy a cup of coffee sitting there.... BUT overall I have no complains as the apartment served the purpose I stayed there for with my Son.

Room service and overall customer service was prompt and good. The kitchenette was well equipped, it literally had everything, pans, disposable cutlery, glasses, dish washing liquid and even a tea towel ;and of course a water kettle and microwave. The room had all facilities that you look for when you are travelling with your family especially in our case with a toddler . Location was so easily accessible and almost in the heart of the city. The overall experience was just perfect. I highly recommend this hotel for whosoever is browsing and looking for customer review.

I absolutely loved everything. Good work team👍

It was a very enjoyable stay at the Auchland city hotel, the people were friendly, and it was clean. It's walking distance to a lot of spots you want to go to. i took my pillow, but I take it just in case , but my husband said the pillows were comfortable anyway.the bed was good to sleep on , I had a great time there, and you will too. Check out the place before booking anything else. Have a great time in New zealand.

Not much not to like about it, but just be careful when I booked it was with breakfast but when I got there it said I didn't book breakfast, but they give you a $5 discount if you pay on day you get there

Great location and super accommodating to my after hours arrival. Staff member was friendly and they reserved a car bay for me! Upstairs / downstairs apartment was great. Rooms were comfortable and each bedroom had its own air conditioner. Flexible with a late checkout.

The bathroom could do with a makeover and was very small. It was clean but because of how old it is it just felt unclean if that makes sense? It would’ve been nice to have some bottled water in the room on arrival and the hotel restaurant was meh and very overpriced.

The staff in this place were welcoming and friendly. Check in was smooth and easy. The value for the rooms is what makes it very worth it. There's no other hotels that could accommodate 5 guests in 1 room with the price I got the room for! Some restaurants, cafe's and supermarket located just right outside the hotel. The room was clean, tidy and all the necessities in the bathroom, kitchen, bedroom were provided.

The elevator smelled like food - possibly because staff and guests use the same elevator. The entrance is also not obvious - google maps will not take you to their main entrance but their carpark. The main entrance is also located in a very busy one way street. The carpark is VERY small and narrow. My car has sensors but it was still VERY hard to park. The small gym is also located out in the corner at the carpark so people in the carpark will see you working out.

Room very clean, and nice and spaced out. area for suitcase handy and also the sink, and kitchen area were great too. I also had a little balcony which I could have sat out in, if I had not been out every day. Very close to restaurants, and pubs and shopping, also close to Sky Tower of course. Lovely friendly staff. Would recommend anyone stay here and I will definitely be coming again !

No complaints, the iron did not work, but it was replaced quickly, so no problem with that

Nice clean and quite room, great for the price, but nothing outstanding. Easy check-in and check-out at front desk and polite staff. Rooms have blackout curtains for a good sleep

Parking is additional price (which is mentioned in the listing and wasn't a surprise), but the garage is rather small and I am not sure how often it is full (we had no problem, but we arrived early-ish after check in at about 4pm). Keep in mind that you might need a plan B for that (can be tricky in the downtown area of a major city)

We loved the vibe of the hotel and how helpful the staff was for us. We really liked that. There was a restaurant downstairs where we could take a vantage of the breakfast buffet or slip in for a meal. Anytime of the day our room was super clean and comfortable.

There was not quite enough room for our things. There was not room on the one bathroom rack to hang two towels and a hand towel, and there were no hooks anywhere to hang anything on. There was only one suitcase rack so we had to put our other suitcase on the floor, they were not quite enough in the closet. it was not quite set up to bring dinner into our room Even though room service was offered.

great coffee shop right at the entrance to the hotel. It's a Great location, close to casino & other attractions in town.

$10h0 deposit fee was never returned?? I had paid in cash & I didn't get a receipt! Also having an early entry fee to go into your room of $20 is ridiculous & unheard of?? We haven't come across that one before,. The room was actually ready. We had arrived early, & asked if possible to get in our room at all if ready, & yes it was. But if we wished to check in, an entry fee of $20 applied! Yes I paid