Franz Joseph is a lovely small town and scenic hotel is rightly located with great views and access to activities Staff was very friendly including akshay and akash who lead the team there . Dhananjay was of great help during the dinner

Food is below average , they can do a lot on food quality, spread and variety. It's a take it or leave it approach in food as most of the time ur booked on half board by scenic and u get stuck. Food was so bad that we had to leave our pre booked meal and eat at king tiger restraunt nearby which was very good. Also, rooms were very small , match box types.

Facility was very clean and the staff was excellent. We had a fantastic view of the glacier from our room and we loved that. The place was within 5 min walking distance from every restaurant.

There was no air conditioning and despite the cool air, you can’t really leave windows open for long due to the mosquitoes. However, we did have a fan in the room that cooled the place perfectly. Also, there were no elevators to reach the second floor. So, if you have a heavy suitcase, make sure you are fit enough to carry it or have someone carry it for you… The breakfast was cold as well as the coffee. I mentioned it to the person assisting with the seating and she said that it was warm despite me telling her it was not. It was over priced cold breakfast so I would not advise eating there. You are better off eating in any other restaurant besides the none from that hotel.

We stayed here for one night on our travels around the south island. The hotel is really well located to the centre of the town with plentiful car parking. The staff were friendly and the accommodation comfortable and similar to the motel style of many hotels in New Zealand. Breakfast and dinner was included and was pleasant. The price is a little higher than we would pay for similar accommodation elsewhere but given the location was good value.

Our room was a good size, clean and comfortable. We did have an issue with a nearby restaurant playing loud music. However, the staff at the hotel called the restaurant and asked them to turn the music down (which they did) and as our 2nd night was New Years Eve the Hotel staff also ensured that we could shift rooms to the other side of the hotel and away from the music which we really appreciated. Our rate included breakfast and again the waiting staff were very welcoming and the food was good. Overall, we were really impressed with the customer service.

The staff were extremely helpful and nice. Mel, a trainee customer service consultant, was incredibly welcoming. There is lots of parking near hotel rooms. There is a staircase to the second floor. Our room was very comfortable. We had a little balcony overlooking the main reception area and the mountains beyond. We did not eat or drink at the hotel but that area looking very well maintained and cosy. The hotel was in a great location. Everything within very easy walking distance.

Nothing at all. It was very pleasant. Not exceptional in any way but totally what is advertised and a comfortable, happy stay.

The staff was very friendly and helpful. They even made suggestions for their favorite restaurants in our next town we were visiting. They had everything available to us that you would need. A really nice large room with a fireplace. Games to enjoy. Also, to our surprise, they had a washer and dryer that was very reasonable. It was truly handy and helpful. We would highly recommend!

The room was small but very efficient. Nicely done

Excellent location and we opened our curtains from our first floor room to the beautiful Franz Josef Glacier which was stunning. Room quite large, but without balcony. Comfortable room with enough space for a two night stay.

A balcony would have been nice to sit and stare at the mountain. There is a pub across the road which was noisy and we had to keep our windows open for fresh air as there was no air con. Noise finished by 10pm, so it wasn't a big problem.

Location and view of the glaciers from our balcony

My request for two rooms close together was not met. However we had the end rooms in each wing which gave more privacy so it was not a big issue Also the plumbing in room 214 gargled all the time when water was flowing from other units' toilets / handbasins There were no chairs on the balcony of room 201 I would have assumed the bed configuration standard would be a double and a single, not 3 singles

Reception staff was really nice. The rooms were clean and spacious. Location is excellent to visit around Fox and Franz Josef Glaciers.

The restaurant: staff seems incompetent, no one is smiling, had to chase waitresses and manager to come to see us and take our order or to bring us some water. The manager seemed to be completely overwhelmed (24/12 and 25/12).

The room was clean, comfortable and located in the centre of town. Great location with sensational views of the southern alps. The staff were friendly and helpful. The food at the restaurant was 5 star. Would stay again tomorrow.

The room lacked ventilation with no exhaust fans in the bathroom and no A/C. The room could also do with a microwave.