Everything was clean and comfortable. Good location but not best location (best location would be directly in Franz Josef or Fox Glacier). Nonetheless it’s only a few minutes away but you need a vehicle. Quiet for a motel. Private entrance : you don’t have to pass in front of other rooms when you enter your room. Microwave and others to fix your own food and breakfast. I would definitely come back.

Not practical if you need to do your own dishes. I only stayed one night so not a real problem for me. Sofa was way too soft and kind of uncomfortable. Decoration is a bit sterile (but that’s personal)

Really comfortable unit which suited us perfectly for 3 nights. It was spotlessly clean and very comfortable. The site manager was lovely and friendly and helped me when I couldn't work out the TV. We really enjoyed our stay. The helicopter flight over the glaciers was definitely a highlight.

Tiny little black midges kept biting me but that wasn't the fault of Franz Josef Retreat!

We were there in a quiet and rainy time and we're very comfortable and cozy. Nice modern space, with a lovely open view through the sliders. Blooming lupin outside the door.

With curtains open you have light and view, but not much privacy. This was not a big issue for us. We preferred the view. The kitchenette is adequate, but dishes need to be done in the small bathroom sink. The bathroom has no shelving , counter space or hooks for towels. But is new clean and functional and has a nice shower.

The cabins were exactly what we expected..Modern cabin perfect for an overnight stay. Room comfortable without being large and perfectly adequate.

No air conditioner unit, fan was provided. No sink other than the one in the bathroom, so we weren't able to wash out the glasses. We knew this from reviews. Also the fridge freezer ice compartment had frosted so it was difficult to open. Obviously other people had same issue as the lid to shut the compartment was broken. It still worked. For a 1 night stay ideal

The apartment is very clean, all the appliances are good quality, the kitchen have all the necessary utensils and I love that it has the pull down faucet for the sink! The TV in the room is around 55 inch, which is bigger than most places.

It doesn't have AC/cooling, which is probably understandable for the location, but it can get quite hot from the afternoon sun in the summer, maybe provide a fan. Location is still 5km away from town centre (5 min drive).

The cabin was a nice size with a lovely view. It was nice and clean and great having a heater. It is a great getaway place, away from township.

The bed was a little hard but the pillows were nice and soft. When having a shower - had to take shower hose out first before turning it on otherwise get cold water on you. It was annoying to wash dishes in the basin in bathroom...the same place you brush teeth in. Need to sort that. We wash dishes as did not want to get unexpected charge. Otherwise the stay was lovely.

The lady manager/host was wonderful to deal with. The units were great and exceptionally good value for money. Located a couple of kms from the village, but no problem if traveling by car. We would definitely stay there again!

The kitchen area had no sink, which was a slight negative, so washing up had to be done in the bathroom basin. There is a bit of road noise when outside the units but very quiet inside. The bathroom was a bit tight but new and very clean!

A good place for a few nights. We stayed for 2 nights in room 11 - Kereru. We knew this room does not have full kitchen, but that was fine for what we needed. There is a microwave, toaster, electric kettle, plates and cutlery which was adequate for 2 of us. We had already read comments about the absence of sink, so this was not a surprise for us. The bed is firm, which we like. The water pressure, flow and temperature in the shower is excellent. It is a modern place with everything we needed.

That the only sink is in the bathroom (but we knew it before booking). All the cutlery and plates / bowl are for 2 people only, so insufficient if there is a 3rd person- even a child.

Well equipped lodge close to Franz Josef town (about 5mins in a car). We stayed in the middle of winter but found the place to be cosy & warm - heated blankets and heaters in the living room and bathroom. We had everything we needed in the kitchen for a couple of nights stay and parking right by the front door. The manager was super friendly and helpful (sorry I didn’t get her name).

Nothing - great value for money and good location.

Very friendly staff. The units and facilities were ideal for accommodating our large group (10) on our motorcycle tour. Very clean and spacious with all the required amenities. Set in lovely grounds with bush views everywhere. It is 5km into town for supplies but we knew this going in.

A bigger deck with more cover - it's lovely to sit outside in the summer but it is the (rainy) West Coast :-). For our group, a covered area for the motorcycles would have been nice.