This motel is very spacious, clean and comfortable. Staff most friendly. The motel is right in the heart of the town where you can walk to all restaurants. We used the laundry facilities. The kiwi centre is right down the street to see kiwis. You must go to the restaurant, Alice May to find out about the history of this restaurant and who it is named after. Most interesting. We enjoyed dining at the Blue Ice bar and restaurant, Snake bite brewery, the landing and Alice May. Views of Franz Josef were awesome from our executive room which had a spacious spa bath to enjoy. Loved the Waiho Hot Tubs in town.

The unit was very spacious. Staff was friendly and helpful. For example, there was no large knife in the kitchenette and they brought one over immediately. Apparently ownership changed not long ago, and they are in the process of upgrading rooms. Our room was fine. Location is great, just a few steps from restaurants and trails.

The parking arrangements were not intuitive. There was an illustration on the inside of the room, but many guests did not notice it leading to some confusion on the part of arriving guests. To their credit, staff were quite willing to help assist.

Loved my room. So big, spacious and comfortable. My bed was like a cloud. Checkin process really easy and very friendly. No airconditioning in the room, but when I asked for a fan one was supplied for me. Very impressed by that. I opened the windows and used the fan and I was more than cool enough. Location of the motel is right in the centre of town, could walk to everywhere I needed to go. Very good value for money and pleased there was a washing machine on site.

Nothing really. The gravel leading up to the room was hard wheeling my very heavy suitcase on, but I managed. My stay was lovely and my room was great. I really have no complaints at all and would happily stay here again. I was very comfortable.

Our room was clean, comfortable and spacious with a well-equipped kitchenette. Comfortable bed. The location was excellent, being close to shops and restaurants. Conveniently we dined at Alice May Restaurant next door, for which we received a 10% discount as we were staying at The Terrace. Parking was great as we parked our car outside our room. The gentleman at reception was very friendly and helpful with recommendations when we checked in.

Very minor problem - the television was mounted on the wall in an odd position where it was difficult to watch from the sofa or from the bed - not a gamechanger! The temperature of the water from the bathroom vanity taps was not consistent with the designated setting (hot or cold)

Easy check-in, excellent location for walking 2 mins to town center, very nice accommodation and space in Cottage #17, and an incredible view of Franz Josef from our dining room window! A frisbee golf course in town an added plus!

I would suggest at least two more cooking pots with lids and one non scratched skillet with a lid. It would be helpful to have more cooking spatulas in hard rubber rather than stainless steel as well.

Truly loved everything. Such lovely staff, clean large rooms, kitchen facilities and big modern bathrooms. I would 100% stay here again. Great value for money, one of the best night's sleep we've had since travelling.

Really hard to criticise anything but the shower head was a bit stupid and not pleasant to shower in.

Michelle, the lady at the reception is very friendly and helpful. The location is near everything - tour booking, restaurants, must visit the Kiwi conservatory center. Is nearby. We also did the Crave your own stone, about 2 minutes drive away from the motel. The lady, Jen is very funny and made our time there really fun!

There were 4 of us, all adults but only one bathroom/toilet in a 2 bedroom apartment. Also it rained and weather was bad. We couldn’t do the ride and the climb but no fault of the place ;). Just mother nature!

The location is great & very convenient, its just off the main highway and a street across from the main town center to easily walk down. Parking is just in the front of respective room entrances. Heated beds, hall, well stocked kitchen. Overall value for money.

The kitchen does not have any exhaust / chimney leaving you no choice but to open the door or windows to let out the cooking fumes. Not vet convenient esp in winters.

Really great location near the Kiwi conservation centre. Very big unit with plenty of room to move. A really comfy King Size bed is included. There is also a single if you had a third person travelling with you. Staff were fantastic as well. Very quiet and it also a short walk to restaurants and cafes. There is also a restaurant next door which is excellent.

Plumbing was a bit weird in the bathroom vanity sink whereby the cold would change from freezing to piping hot and back to cold each time it was used.

The staff were welcoming and helpful. The room was spotless and warmed up quickly. We had the Mountain View room and it was quite large and lovely. The views were great, the heater warm, the shower was awesome and it close to everything!

There seemed to be no thermostat on the heater, so it got a bit hot at times. We just turned it off to cool it off and back on when needed.