This was the best hotel ever! They sent an whatsapp message asking my train time in order to have someone from the hotel there waiting to carry our luggage. Our bedroom was exactly as the photos showed and with an amazing view to the river! The shower had a good pressure and had hot water. The breakfast offered a wide variety of fruits, bread, jam, juices, yogurt, coffee etc. The hotel is well located and it's close to the bus stop that take you to Machu Picchu. They have a great restaurant and there were always coca and muña teas available at the reception or they offered to take up to our room as well. The hotel provided towels for free to be used at the thermal waters. The surroundings are safe and you can walk on the streets at any time. As we visited Machu Picchu in the morning, we checked out and left our luggages in the hotel. They kindly had someone from the hotel at the train station with our luggages so we didn't need to go back there only to take them. The best service ever!

Nothing.

The bellboy from the hotel picked our luggage up from the train and took us to the hotel. We stayed at the top floor and and a huge balcony overlooking the mountains of Machu Picchu. The room was also huge, with a fridge and some complimentary drinks (on the house!). Very thoughtfull, because that is what u want when u arrive at a hotel, instead of looking for convenience stores to look for water etc. The breakfast was also very good, with lots of options. We stayed in several hotels during our trip in Perú, but this hotel was by far the best. Everything was just more than we expected.

I can't think of anything.

The location of the property is perfect with an amazing view and very spacious and comfy rooms. The room has all necessary facilities and the breakfast was decent.

I had used my credit card to secure booking of the property and when i got there i was told they would not take the money from my credit card and had to pay upon check in. Funnily enough when i tried to complete the payment with my credit card they told me they don't accept amex and i had to use a different card. 3 days later i got a charge on my amex from a double payment of the property. It's been one week now that i've contacted the property and i asked them to review the double charge and they have not even gotten back to me, or booking to be fair. It's very disappointing because everything apart from this about my stay was great. I hope they sort it out and other customers don't have the same issue.

Staff were excellent. Edgar/Carmen/Deitmaar in particular! Edgar made us feel welcome by sending a message on Whats App. Made us feel special and NO other hotel personalizes such a thing before arriving into a new country/location. Including greeting us at the train station! Big positive differentiator. Top class.

- Wifi coverage in bedroom was weak. Needs boosting. - Breakfast needs improving but the 10am check-out was very early. 12pm maybe more helpful for those checking out.

The kind reception lady managed to check us in early as we were quite sick and tired from Inca Trail. Hotel is easy to spot. Nice balcony view. Was the only breakfast hotel buffet in my Peru trip that had BACON!

Took few minutes to get hot water coming out shower. The Machu Picchu bus shuttle is constant outside the balcony view. The glass windows sweated quite a lot.

We stayed at the Tierra Viva for a night after finishing the Inca Trail. After three nights outdoors, it was so wonderful to arrive at such a clean and comfortable hotel. We got to the hotel significantly before check-in, and while they were available to accommodate early check-in, our rooms were not quite ready when we arrived. The hotel staff allowed us to use a small shower room in the meantime so that we could freshen up from the hike and put on clean clothes. All of the staff was incredibly friendly and helpful throughout our stay. I would highly recommend this hotel!

The lunch service at the restaurant was a bit slow, but the food was very good and the staff was nice and apologetic.

Clean, large room, comfortable bed. Lovely modern bathroom with hot water all the time. Air conditioning. Room service. You could opt out of having daily cleaning and daily towel change which is eco friendly. Complementary water and hair dryer. Laundry service and room service available but additional. The location was perfect being in macchu piccu town and only a short walk from the start of the walk up, as well as the bus station and train station.

There was some noise from the properties next to the hotel at night. The breakfast was ok, but could have been more varied for a 4 star hotel. it consisted of scrambled eggs, breads, cereal, yoghurt and fresh fruit. The staff were lovely however and made me a pancake on my second day.

The room that we had was really big, with a nice view over the mountains and river. We had mini bar, where we found some complementary drinks The breakfast was good ( besides the buffet, you have a menu to choose from)

The rooms itself started already to get degraded ( it needs some improvements) We received hygiene kits just for one person (our room was supposed to be a family one) Overall a little bit expensive for what you get

The location is perfect, the staff was super great, very helpful and kind. They help with your luggage and made our stay very pleasant. Carmen in the front desk was a super star and went out of her way to make us more comfortable. The staff in the restaurant were also very kind. Look forward to our stay here again. Thank you so much

Staff were friendly, location was excellent, breakfast was good. Room was spacious.

On the initial receipt it said 12 usd each way for luggage transfer to and from the train station. I only received the initial transfer. I was fine walking my bags to the terminal but should have been refunded that amount for the stay.