Good place, in the heart of old town of Gdansk. Plenty of shops, cafes, restaurants, bars, everything. And quite at the same time. Perfect for children, have small playground and play area inside (when the weather is too hot or rainy). Special thanks to the staff addressing our difficulties with lost luggage (by air company), there were extremely helpful with calling airport services and speaking Polish with them. Unfortunately didn't help, that's understandable, out of their control. they made all they can.

Would be great to see kid's pencils in play area to be sharpened...

children and family-friendly environment. The staff was very helpful - Reception person, breakfast team and cleaning person. At the night time, the AC is not working in my room. So the reception person immediately helped us to shift into another room and understand family comfort. Thanks a lot to Blonde reception man. The reception staff helped us to understand the map and directions to reach centrum/ tourist location. Morning warm breakfast is good. Crosaint and cake are fantastic. overall we enjoyed the stay. my family likes it Novotel hotel stay.

Every day have the same breakfast menu. Expecting a vegetarian menu for breakfast.

I loved the location - right next to Old Town. The staff at the front desk were friendly & efficient. The room was clean, bed was very comfortable, a fridge provided as well as a kettle & coffee/tea. I loved that there was a carafe in the room & filtered cold water just down the hallway. They had umbrellas available to use on what was a very rainy day.

The shower had curved doors that opened in the middle and quite a substantial amount of water would leak out onto the bathroom floor that was unable to be cleaned up with just the bathmat.

The hotel was good ,the people in reception friendly and always smile when they serve you , the breakfast was always good with many different meals 👍 almost everything were near the hotel like restaurants, coffee, shops,ice cream places, pharmacy,disco, museums...and Commercial center it s about 10 minutes walking name forum Big place there are fast food restaurants like KFC, McDonald's, burger king ....and clothes shops.

Ideal location. Right next to the center, but the hotel area is quiet and peaceful. The hotel has a large fenced garden where guests can enjoy a peaceful rest or children can play. Cafe with the opportunity to enjoy a meal in the hotel garden. Great for families with children. The room is clean and the air conditioner is working. Excellent, rich and varied breakfast

The entry and exit system from the hotel parking lot could be improved.

The hotel it self is located in a very nice place, it's walking distance from the canals, "5 min walk" yet not near enough to be hearing all the noise. the only downside is that there is no view, they have some excavations, and unfortunately there is no more view. The hotel manager is amazingly friendly and very courteous, cleanliness wise it's very clean and nice, the only down side for me was that the mattresses are soft foam, and I prefer hard ones.

when we asked for additional pillows, we were told there are in the room, and when we said we cant find them, the reception told us there isn't any :(, but to be fair, when we really thoroughly searched the room we did find 2 pillows, but it was funny to get an answer of "No more Pillows for you"

We stayed for few nights, hotel is in desperate need of refurbishment, but you can't complain it is just three starts after all. Room and bathroom are clean, towels, shampoo and shower gel provided on daily basis. Good ample of parking spaces in reasonable price. Very nice and helpful reception staff.

Bit noisy, if you after good night sleep you might find it is not soundproof enough.

The Novotel is conveniently located for seeing the sights near Dlugi Targ, and there are frequent trams from the nearby tram stop, to Gdansk's main train station, which is handy for travelling further afield. I stayed in this hotel in 2016, and enjoyed my stay then. It was a pleasure to return in 2024!

Stayed before this was our 2nd visit. Staff are lovely. Rooms are really nice too. Last time we came there was a ping pong table that entertained the kids. I asked at the bar where it was and the next minute she goes off and comes back with it out of a cupboard. Kids were well happy and entertained at night when we were having a drink at the bar.

It’s very kids friendly and very well located the girls at réception were very nice

The card was always not working so many times we had to come down to reception to activate it again they told us not to put next to the phone but even if we do that it was not working…