Big bedroom with huge bed. Sea view and a nice terrace where one can eat or read calmly. Everything was very clean and well decorated! Nice pool and outside area and the bar downstairs with live music was also a plus. Very good breakfast! Well located - close to a lot of nice restaurants and coffees. Great staff.

The hotel could improve in terms of sustainability by not using single plastic for shampoo/shower gel, not having butter in plastic at breakfast, not changing towels every day, not having single use plastic bottles at the pool. It would be great to have more vegetarian/vegan options at the breakfast (plant based cheese and butter, plant based yoghurt). It should also be possible to book the parking in advance as there was no space available when we arrived and in the next day (we tried to book in advance but it was not possible). I also hated that the hotel had exotic birds at the entrance for one night so people could take pictures... With all the information we have today about how bad it is using animals for amusement, I think this should really be avoided.

Friendly and helpful staff. The hotel is well located: walking distance from the beach and a busy area with lots of dining options, and a quick bus ride to the city centre. Not too noisy. Great breakfast. Everything was clean and functional. The facilities were as shown on pictures.

Just FYI: the free shuttle to the city offered by the hotel only has 2 departures in the morning. The indoor pool, 1 of the restaurants and the sauna facility aren't opened year round/weren't open to the public when I was there (beginning of November)... though you could ask for the indoor pool or sauna facility to be used exceptionally.

The room felt clean, fresh and well presented. The breakfast was good quality and had a little bit of everything. The location was great. The staff were very freindly. And I LOVED how the hotel surprised me with a birthday cake.

The under ground parking should really be included in the price, I think.

We thoroughly enjoyed our stay at this wonderful hotel. Breakfast is an important part of our experience, and we were very pleased with the variety and quality offered here. There was a wide selection of delicious options to choose from, and everything was fresh and well-prepared. The hotel's location was also ideal—central and convenient, with many attractions and services nearby. Traveling to other places was easy and accessible. Additionally, the hotel was spotless, and we found the facilities to be excellent. We especially appreciated the wellness center, which we used twice during our stay.

Some points to improve is maybe the wellness time for one round could be higher up to 1 hour. Because 45 minutes is a little short time. The fridge in the hotelroom made in the night some noise. And at the breakfast we missed some pure cacao and fresh orange juice.

Stayed for a week in November. Great hotel very clean and always has entertainment on at night. Breakfast very good, fresh food and always having sections refilled. Pool / sunbathing area very clean, bar is fairly priced with great cocktails. The decor inside is incredible and the rooms are nice and spacious. On another positive note, they cater for different food allergies very well, with separate gluten free stations and food options at the breakfast which is very helpful! They go over and above, for example I left one morning at 4am for a sunrise hike and they packed three lunch bags for me to take for the day when all I asked for was gluten free bread, so the staff care a lot. If I come back to Madeira I would 100% stay here again, it’s just outside Funchal but the 30 minute walk into the main centre is a great walk, plenty of bars / restaurants / cafes along the way to break it up.

The laundry service they offer means you can’t just borrow an Iron to do it yourself.

Location was great, spacious bright room, amazing view, good breakfast, helpful staff.

There were some stains on the corridor floor.

Only stayed one night due to a cancelled flight, unfortunately missed the breakfast. Beautiful sea view, nice facilities and helpful staff. The whole experience felt quite luxurious to me. Private entry to sauna and turkish bath was included in my booking via Booking, which was a nice surprise.

A bit far from the city centre, but multiple buses leave from the bus stops that are not too far away. The hotel even has it's own shuttle to the centre, but didnt try this out.

The hotel was beautifully decorated, with an absolutely beautiful view from our room on the 15th floor. The staff were friendly, prices reasonable and property clean. Breakfast has a huge selection and variety of options. The staff were helpful and friendly - particularly the house keeping staff and the lady that runs the spa.

The only small issue was the restaurant on the first floor was closed so there were smaller options for dinner but with the huge number of local restaurants available this was not an issue.

The hotel is located in the touristy part of Funchal, with plenty of restaurants, cafes, bars and shops nearby. The promenade/beaches are only a short walk away. All staff were very friendly and professional, and we received a very warm welcome from Cristina and Joanna who are a true gems and made our short stay even more special. The room/bathroom were spacious and immaculately clean, and the beds were super comfortable. There was a mini fridge in the room and coffee/tea-making facilities. The breakfast was tasty and offered excellent selection of hot and cold produce. We didn't use the outdoor pool because of the bad weather, but it looked great - just like the rest of the hotel. Wi-fi and air-con worked very well. We will be back for (much) longer next time!

Lovely hotel, excellent entertainment and facilities. The hotel is approximately 1/2 hour from Funchal city centre, possibly longer on the way back as up hill! We were very well looked after and enjoyed our stay immensely.

It can be busy at breakfast but food is replenished constantly . Try an earlier sitting ,rather than the popular 9.00am!