Pleasant setting and gardens. Close to centre and sea view. Nice atmosphere with a historic feel and quiet surroundings. Good breakfast options.

We really loved the location of this hotel. It was less than 10 minutes walk from a huge variety of restaurants in the old town. Same distance to the centre of town and shops and also the cable car up to Monte. The view from our balcony across the bay was also fabulous. Great views of the cruise ships coming in and out and of the town at night. One thing we were hugely surprised by was how quiet the hotel was but we soon learned that even on a busy day, even though Funchal is the capital city, there is very little traffic noise and no traffic jams /rush hour. The hotel was like descending on an oasis of calm.

The car park at the hotel was a little stressful to get in and out of the spaces if you have a mid sized car. There is very little room to shift around if you did not get back early enough to get a good space. There were no tea and coffee facilities in the room. The bed was quite hard. There was only 1 socket for charging / hairdryer etc.

Breakfast was good with a good selection of things to choose from and the layout was well organised. Most of the time there were alternative milks available, also gluten free bread. The location was excellent, a short walk from the promenade and numerous restaurants. This is important as Funchal is located on a steep hill, we wouldn't have wanted to be any further up that hill. Staff were excellent and helpful, an especial mention for Dario on reception, Maria in the dining hall and Rui the bartender. Rui was very friendly and went out of his way to provide us with a good service at the bar. We were grateful that our room was upgraded to a suite.

The curtains in our room could have done with being replaced, they looked old and a bit tatty. The weird electrics in rooms 203 and 411 really need updating. Some of the lights had switches on the wall but some did not, we were given a remote control to operate them which was very complicated to use as the symbols didn't appear to correspond with what was expected. I ended up drawing a little diagram to help me. Being gluten free I felt a bit left out at breakfast. Although there was G/F bread there were no G/F cakes.

Breakfast, It was just ok, but typically European

Disappointed our TV did not work, and took several days for this to be resolved. But it did not affect our stay.

Great location just a short walk from the old town in Funchal. Buses easy to access as well. Somewhat steep hill going up to the hotel with no sidewalk, but easily managed and completely worth it. Beautiful pool and view, as well as a lovely breakfast every morning. Receptive and friendly staff as well.

great location, beautiful balcony and pool area

little dated in some areas, and better attention to cleaning could be done

Location the building the pool and gardens.

No tea or coffee in room Sunbeds were uncomfortable

Breakfast bar was not up to the standard of a 4 star hotel.

Lovely hotel with fantastic facilities and staff. Beautiful views of the harbour. Excellent place to stay for a lazy week relaxing by the pool then wandering into town.

To get those views you were up a hill. Easy to walk down towards the old town. Bit of a drag to get back up. But it's only once a day.

We were sent here after making a reservation at their sister hotel so we were a little disappointed by that in the beginning, especially since we booked the other one to be close to the city center and this one was a bit further. But as it turned out there were buses to the center about every 10 minutes or so, so it wasn’t that much of an inconvenience. The hotel could use some sprucing up BUT it had a lot of old charm which we liked. Great views from the breakfast balcony and pool area. After reading some bad reviews we were pretty worried but everything was just fine.

The pool was clean but cold. In the future we would probably stay somewhere a little closer to the center so we could walk to the restaurants there. Walking around in the hotel area was dangerous with unpredictable turns, narrow streets and no sidewalk.