Lovely, clean hotel in a convenient location (2 min walk from tube that goes everywhere). The bed was super comfortable and the breakfast was absolutely delicious with so much high quality food to choose from. The door staff and cleaners were super friendly, and we enjoyed going to the indoor swimming pool.

The hotel charges 100 euros a night as a deposit upon arrival which I think is excessive and isn't needed (a card could just be taken for authorisation instead). The room service and on-site restaurants/bars were also extremely expensive - it would be better for the hotel to match local prices to draw guests in when meals are much cheaper in town.

This was the best service at the reception that could be. We got a great room with an upgrade with exactly the same view as in the photo on booking.com. The staff were incredibly polite and attentive. The hotel has a great pool, awesome breakfast and a wonderful restaurant. The hotel is located 20 minutes by taxi from the center, but this is not a problem at all, since Bolt is quite cheap, on average it will cost you only 5-6 euros, and there is a free shuttle from the hotel. The rooms are very quiet with excellent soundproofing, ventilation and air conditioning.

The sauna is paid, only the swimming pool is free.

We stayed for 5 nights and really enjoyed it . We had dinner at The Soul restaurant on the night of our arrival ,without knowing what to expect . The dancers/acrobats were incredible and added a bit of sparkle to an already amazing dining experience . It is best to book restaurants in advance - I think we just got lucky with availability. The staff were helpful and very attentive. The breakfast spread was exceptional but it does tend to get busy like most hotels after 9ish . The room was a good size. It was my birthday on one of the days we were there. I did not tell the hotel but I had a wonderful little surprise left in the room when we were out during the day . They must’ve got my birthday from the booking details but it was such a thoughtful touch and what makes a luxury hotel stand out - I’ll put a picture in the review . Overall a fantastic experience and we would love to come back again !

It isn’t in the centre of Lisbon but I knew of this when booking the property- so not much of an issue really for me . You can get into town easily with Uber or there is an hourly shuttle service from the hotel .

Rooms were clean, with reasonable size, Room service and reception staff were helpful and friendly. Hotel had all amenities a standard 5 star hotel needs to have. Restaurant and bar options with great quality food and service in the hotel for those days you don’t feel like going out but still want a decent meal at a restaurant with nice atmosphere and good vibes.

Restaurant (breakfast) floor crew weren't as professional as the rest of the team. Hotel wasn't super close to city centre, though the free shuttle service to and from city centre every hour or so made up for it.

Staff were excellent, Alan at the door in particular but all door staff were very friendly and eager to help. Rooms were always clean, turndown service was a lovely touch and so nice to come back to. Rooms were very nicely decorated, spacious enough with nice little amenities in the room, beds were very large and very comfortable. The complimentary shuttle to the city centre was another great addition but the metro is only a couple of minutes walk too so although it is out of the main centre it's very easy to get to the centre from the hotel. Pool and sun terrace were also lovely, always kept tidy.

This hotel is about 15-25minutes minibus ride outside of downtown Lisbon. It is right next to Sete Rios station, which gets you to Sintra in ~40mins and Cascais (we didn't go, but don't think it is too far). There is a park nearby if you like to run (a bit hilly) and a Lidl for any snacks or supplies (we have a two year old - this is essential). The hotel has a great pool, spa, and three restaurants. Two of these restaurants have beautiful outside seating areas. The hotel provided a lovely cot for our daughter. We loved the food in all three restaurants and the service was absolutely outstanding. All the staff went out of their way to help, especially with a difficult two year old to please. My favourite was soul garden, but Erva with the portuguese food was really delicious and Olivea had some great, very tasty staples too. We didn't have to book for these. There were high chairs. They were all on the slightly expensive side but there were a range of options within that. The pool was beautiful, quite warm, and could be accessed via the spa. You can use the spa changing rooms but the spa team weren't always super clear about that. The connection into Lisbon was really easy. The minibus goes in on the hour and back on the half hour. It is clean, comfortable, has AC, seatbelts etc. It runs from 9 til 5. It drps you at Restauradores, near Rossio railway station. We were always back by then for toddler dinnertime but you can get the train back from Rossio or an uber if you are out late. We loved the free room water (small bottles), the size of the room, the rainfall shower. The room makeup/turndown/little chocolates, the fizz for my husband's birthday and the way each member of staff made our daughter feel special. A really lovely hotel, thank you.

There was little we didn't like. The service at breakfast was poor - the staff were different, possibly agency or new but we waited over 20 minutes to be offered tea or coffee and at breakfast that is a basic essential. Everything else about breakfast was good though. The spa showers flooded very easily, which was stressful. The lifts were mildly irritating. Sometimes it was quite a wait for one to arrive.

Excellent breakfast. Front desk and concierge very professional and friendly. The maids were the best.They would leave the rooms spotless, every item in the proper place. Great attention to detail.

The concierges were very professional and friendly, but they should be more knowledgeable of the cuisines and reviews of the restaurants that they recommend. Specially Italian restaurants. The one next door has decent pizzas, but awful Italian food. The concierge found us a great Italian restaurant with an Italian chef. The food and wait staff were excellent. I left some of the restaurant cards with the concierge.

Breakfast is really nice , we found everything we like. Big fruit selection and live piano music was really lovely. The reception ( guest help desk) and the duty manger are really good, professionally and friendly. We had some small issue with the spa , but they solved it and we were happy about the result.

The employee from SPA need to be improved , but of cause most of them are really lovely. The location is not bad however you need a Uber or shuttle to go to the city, which was not a big issue for us because with Uber only around 5 euro.

Modern and well equipped room. Fabulous breakfast ( many different food stations including champagne Cava and outside garden dining place for breakfast! Changing bed linen every day without asking for it or puting some note on bed! Second turn down service is really very well done!

Position is not that I like. Far from many cities landmarks ( by foot). Did not get high floor even the front office staff gave me written confirmation weeks in advance.( junior suite). Front desk officer was not so friendly and was not informed that I paid my room in advance so needed to call somebody to check my claim.

It was very clean, the staff were really attentive, the facilities were good and we even got a free room upgrade. The breakfast was good too. Although it is a bit far from the centre, you have a free shuttle bus every half an hour, the metro is also close or by taxi is also really cheap to reach the centre. One of the best 5 star hotel I have been to.

I missed some more variety in the warm salty food during breakfast, also the volume of the piano was for out taste too loud, but one could sit outside and avoid it. Breakfast coffee was not so good.