Overall, it was a very good experience, the hotel is nice, calm, clean. We appreciated the most the free parking, the cleanness. Nice welcome package in the room. The staff is very agreeable. The breakfast offers a wide variety of options. The coffee could be improved though.

The New Year's party, we've booked directly at the reception was the worse experience ever. For the money they charged, it was a very bad experience; the food was poor, the drinks were poor and, mostly, the music and entertainment were BAD.... And the price for such a "party" was extremely high.

Everything was perfect. My room was big with a huge bed that I loved. The mattress and pillows were very comfortable. The room was spotless and had all the relevant facilities for my stay. Breakfast had a wide variety of food. Although it was the same variety every day, I loved it. As a vegetarian, there were many different types of vegetables, salads and succulent fresh fruits for my enjoyment. The staff were really helpful. Ines at the front desk was a sweetheart. She managed to get me a room for my 7th day. Without her help, I would have had to find another hotel just for one night. Her intervention meant that I spent all 7 days in the same hotel. Thank you, Ines! She gave me very good advice on where to visit. She spoke excellent English and always answered my questions thoroughly. Philomena, the housekeeping manageress, acted quickly to move me to a different room when I had a strange smell in my room. Sergio was kind in helping to transfer my belongings to my new room. Hugo, the guest service manager, left a box of the famous Portuguese CUSTARD TARTS in my room for free because I told him that I never saw any in the breakfast room. I had an enjoyable stay so I will stay in SANA METROPOLITAN again if I have to return to Losbon.

NOTHING

We liked the hospitality of the staff. They were looking to serve us better. There was outside noise in our room (located on the highway side of the hotel) and they suggested another room to us on the other side which was a better room. Breakfast was very good. The location was good in the middle of the city and not too far from the historical places. Free parking also was very helpful for us.

The coffee machine stopped working but they replaced it for us quickly. Windows could be more sound-isolated, especially on the high-way side.

The room was clean, and the bathroom was clean, even though it was dated. The breakfast was included in my purchase and well worth the price. The lunch buffet was good at 34 Euros per person, not including beverages.

The gym was adequate with the dumbbells; however, only the treadmills and rowing machine worked adequately. Due to software malfunctions, none of the other machines, stationary bikes, or elliptical machines worked properly.

This hotel might not be the most modern I've been to, but the staff literally makes this place amazing. Great communication, customer care, decent breakfast, clean rooms. Overall, a very good choice.

Some of the facilities might need attention - soap/shampoo dispenser was not attached to the wall and was not able to hang there - just lying on the bathtub; one of the towel hangers was broken, so just a bit of repairs would really do the trick. Otherwise - really good.

Everything from the point of entering to leaving was perfect! The hotel offers many complementary items for guests and really take the time and care to be there for you. The staff are so polite and make you feel welcomed. Our flight is much later on in the evening and although check out is at noon, the hotel staff are happy to hold our bags hassle free. The staff go above and beyond to be there for you as a client. I highly recommend staying here!

Hotel is a little far from attractions, but considering you can take a taxi or Uber it's totally fine. There's also a main transit station, Sete-Rios, nearby if you want to use public transport. The advantage of being far from the city center is how quiet it is.

Bed was very comfortable

Sofa bed not comfortable, duvet had blood stain, it was washed but….. Bartender was not very approachable, 3 TV’s were on, 2 were soccer games the other was music. He changed it to another soccer game. Asked if he could make a good martini, it came without any olives, but instead a lemon peel. Previous visit bartender made one, “ shaken, not Stirred ” like James Bond. We are not too picky, but when paying 14 euros, would like a good drink.

The staff were very friendly and helpful, particularly Elsa who went out of her way to check in with me everyday. Rooms were a good size and very comfortable. The hotel was very conviently located for the university (I was there for a conference). The dinner buffet was quite good and made an excellent option for an easy meal in the evening. A very pleasant stay all around.

I would have appreciated having alternative milks available at breakfast as I'm lactose intolerant and vegan.

A clean and cosy hotel, the staff is very helpful and friendly, good breakfast

The location of the hotel is problematic if you want to walk nearby. The public transportation is not comfortable to reach, although the nearest station of the zoo is well connected with the center. I think the rates of booking of this hotel are too high and different from the regular rates.

The breakfast was nice and included everything you could ask for. The staff went above and beyond to make us feel welcome (we did mention it was out honeymoon before but did not have any expectations). The staff surprised us with flowers and some fruit plate. We were very surprised and happy. The room is comfy, clean, decent, and well maintained. No complains at all. Also there is a really nice gym. The location is good. In the nearby there are cheap restaurants and shops. 10 mins walk and you reach the metro. I can recommend using the Bolt app for taxi services.