Thank you very much, the hospitality was great. The location is excellent, the room is lovely, clean, with a pleasant smell, well equipped and tidy including the kitchen and the bathroom. The kitchen utensils, towels and linens are clean. The laundry is clean, cozy and pampering. We really enjoyed the place, the service at the reception and the room service. Two things that are important to improve. Thank you very much for the hospitality. We highly recommend staying there.

: There was no Wi-Fi in our room at all, and the stove in the kitchen is very weak. You can only use one plate and it is not strong to cook

Great value, good facilities, good location and friendly staff

The booking.com website and confirmation appeared to make no mention of the need to provide credit card details on check in (even though I had paid in advance), nor did it mention the signs stating that fines of $100 and charges of $200 for breaches of rubbish and dishes cleaning protocols. I consider that this information should have been disclosed on the policies and important information section of the booking.com website at the time of booking. I raised this issue through bookjng.com email to the accommodation provider after I checked in.

It’s such a great location right across from the lake and a nice distance for us to bike/walk into town as a wee activity! Love the vibe.

Facilities are great however being our 3rd year in a row we really noticed a decline in the cleanliness (although we did mention that guests seemed to be less hygienic this year too) could hear others discussing it in bathrooms too. The first year the toilets and showers were spotless! But this year they always smelt funny, marks on walls weren’t cleaned off for days etc. bit disappointing but we could live with it.

Just about everything about this truly mountain lodge/caravan park is great. Beautiful, well-maintained grounds with lake views, spacious cabins and a wonderful location. Very comfortable bed in the cabin, well ventilated and a great functional heater. There common area is very clean too, albeit basic.

The lack of wifi throughout the property is definitely a negative factor these days. They offer wifi but only limited to the kitchen/common area, which is really not up to modern standards at all. They offer wifi total lack of basic kitchen utensils also leaves a negative impression. Some spoons and knives wouldn’t be a huge cost.

The facilities were clean and comfortable. Staff were very friendly. A great location near the Keplar water taxi and town centre.

We weren't advised of the deposit needed for cutlery/ crockery on arrival, or in the welcome literature. This wasn't a problem, however we ended up making do rather than going all the way to reception when we just needed a knife! The downside of a campsite of such a large scale is that you can't easily control the behaviour of guests . We were awoken at 1am by the arrival of a group who drank and chatted loudly until 3am, ruining our first night.

The facilities were very good. The staff were exceptional! Very friendly, very efficient and so helpful! Everything was very clean. I would definitely stay again without hesitation. The location was excellent! We booked the bus & boat tour through them to go to the Milford sound. This was so easy booking the trip through the office staff very easy, and very good trip, I would highly recommend it!

This is not really a dislike.......We had a cabin which was good. We bought in the outside chair to use as a table and bed side table for night to put water on etc. This outside seat was used for alot of things actually. My Mum preferred sitting on the outside chair, inside, instead of sitting on the bed (Being an older person). There is nothing we did not like.

We stayed in the standard cabin and it had everything we needed and was good value. Kitchen and bathroom facilities were very good and the whole area was well maintained

The staff could have been a bit friendlier and more proactive. When we checked in we weren’t told we’d need to get kitchen utensils separately as nothing is supplied in the kitchen itself. This is ok but just would have been useful to be told at check in so we could have got the kitchen basket at that point rather than walking back down to reception afterwards once having found no utensils in the kitchens.

Single rooms were very clean and well-lit and ventilated. It's in a very nice location, close to a beautiful walking path and it's a pretty drive to get to popular walking areas. It also felt safe and I didn't worry about my belongings getting taken.

The doors are slightly misaligned on their hinges so it takes some effort to open and close them, which also shakes the walls and is a bit noisy. Also you have to rent cooking equipment if you didn't bring any, which is a bit different from other hostels where there is communal equipment.

The private room was spacious enough to sleep and relax. It was a quiet didn't hear much about people's footsteps outside room. The location was great like 15 min walk from the city center and less than 5 min driving. The kitchen on the motels area was well equipped; you can find all kinds of pans and pots.

The kitchen on the holiday park was not so well equipped and was a bit small. The shower room was ok and spacious but only 4 stalls, however there was minimal waiting. The stove was a bit tricky to use, some of the burner does not work.

Good value for money. Cosy, well-equipped rooms. Big shared bathrooms. The place may be cheap but it was cute, the staff were nice and the bathrooms were heated which was a very nice surprise and they were clean. The room we got was quite decently sized and the kitchen worked very well for what we needed.

The showers were awkward to use. The pressure was high and when I tried to turn it down, it got cold for some reason. The partition wasn't wide enough to protect my clothes so they got wet because the water was spraying off my body from the intense pressure. There also was a struggle to find plug points in the cabin.