Every single staff member at Hiramatsu was very attentive, kind, professional, and wonderful. We had a fantastic two day stay and want to commend the staff particularly who made our stay so incredible. We stayed on the 3rd floor and were gifted with great views of Mt. Fuji on day two when the clouds cleared a bit. The in-room onsen was perfect and the outdoor private onsen was well-kept and clean. Would definitely stay agian.

We didn't quite know that there was an option to have the western menu or the Japanese menu -- would have preferred the Japanese menu, but otherwise the food was still delicious and we have no complaints.

From the beginning I was very impressed with the service. I was met well before the entrance by multiple staff members that helped me with my bags and then was treated to a welcome drink upon entering. We went over the schedule for the day and reservations for the private bath. I felt like everything was explained in great detail. Then I had a room tour explaining all of the amenities. The room was clean and gorgeous. Everything was in pristine condition. Then the meals. The food service at Hiramatsu was phenomenal. Excellent taste and presentation. They even added a special message for our anniversary which we were both delighted with. I Would 100% stay here again and recommend it to everyone I know.

I can’t think of anything I would change. I had a great experience. Perhaps extending the private bath rental to 60 mins from the original 40 minutes, but I understand that would be difficult since we have to be fair to all of the other customers.

Everything about this property was superb.The service of the staff was impeccable. One day a young waiting ran after me as I was walking to the bus stop to confirm my dinner menu. I am a chef’s nightmare with many food restrictions and they had to get it right.I told him I would be late for the bus and he actually walked me to the bus stop. The food was excellent and exquisitely set out. The room was spacious and the private Onsen overlooking the beautiful garden was the best. There is also an outdoor onsen that can be booked for private use. Hakone can be very crowded but here one felt “away from the madding crowd”as it is small and intimate. Every detail is taken care of and it is the perfect spot for relaxing and unwinding in a beautiful setting. I even managed to see the elusive Mount Fuji on two occasions when it was not covered by cloud. I highly recommend this hotel and hope to come again

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Luxury onsen hotel with to notch service from reservation through to check out. Staff were welcoming and attentive to our needs especially dietary and mobility before and during our stay. Special thanks and recognition to Rina-San, Ishii-san sand Mr. Zhang for their excellent customer service. Spacious rooms even after adding an extra bed. Rooms are separated from the corridor by glass walls which increased the privacy. Can see top of Mount Fuji from our room. Dinner was western French/Italian fine dining cuisine. Very delicious. Lovely outdoor onsen for guests to use free of charge.

Everything was perfect!

Amazing rooms with private onsen. Wonderful facility with amazing view and amenities

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Hiramatsu has excellent breakfast and dinner. We cannot be more satisfied with the food. Always expect for the meal time. The 风吕 inside the room is lovely， and the view from the third floor watching out the Sengoku valley is stunning. Outside public-private bath is fabulous。 The staffs go far and beyond to make sure we are comfortable. We felt so pampered during the 2-day stay in the resort and hesitated to leave. Our carer 桥本 is so kind and patient, and she speaks Chinese so well that sometimes we forget she is Japanese LOL.

Nothing to complain about. Almost is the best experience with a hotel.

Everything was good! Staff service, our upgraded premium meals, in-room massage service. Our room is on 3rd floor deluxe twin room is big with private Onsen and good forest view. Love the peaceful and quiet environment!

Location to proximity tourist spots are really challenging if you don”t rent a car. Returning to hotel will need Japanese to help to book a taxi via calling only. No taxi/Uber apps available for booking.

Immaculate rooms, with a million thoughtful touches and discrete professional service. Words cannot describe the amazing experience and I'm so glad to have spent two nights here to celebrate my birthday.

Nothing. Everything was perfect.

11 out of ten! What an amazing experience! Food was superb, staff were amazing (special shout out to Shute Ishii who went above and beyond), tranquil, beautiful hotel, with few guests in a lovely setting. Everything was AAA.

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everything is awesome.