It is a really beautiful and clean apartment, with a comfortable big bed and a modern bathroom. Its location is very convenient for people that don't have a car, because it offers an easy acces to many central places and also public transport!

The system that provided the access in the room didn't function and we could't enter the room. We tried to call the hosts several times, we even sent them messages on Booking, but nobody ever answered the phone or the message. After one hour (!) we managed to enter the room with the help of some cleaning ladies who really tried to help but were not aware of the possible issue of the app. However our mood was terrible. If the hosts have been more respectful to their guests, this house would deserve more that 10!

I'd like to stars with an apology, I booked this hotel and afterwards I googled it and the comment in google said its a scam and the property doesn't exist. I've got really nervous as we landed in Bergamo in the middle of the night and I was scared we'd have no place to sleep, I tried to cancel and they did not allow as I booked the unrefendable. To make a long story short, We've arrived at night, Already had the codes to the main gate and the room by email, It was amazing and it made me feel bad for being sceptic. Location is perfect, The room is very modern and hi-tech and we loved every second of our stay. VERY RECOMMENDED!

Big, spacious, sunny room, comfortable bed, central location

The first impression when I entered the room was very good, however later some things turned out to be quite annoying: - water pipes make constant noise - the walls are thin so you hear people outside - also the ceiling is not isolated enough so you hear people walking above your head (sometimes it made me wake up or I couldn’t fall asleep) - I got a request to pay additional tourist fee which is not at all mentioned at booking.com

Set in a small piazza, the property was near to bars and restaurants. There was a bus stop outside that would take you to the railway/bus station. The property looked new or recently refurbished . We had a deluxe room that had full length French windows and a Juliet balcony. The bathroom was clean bright and modern, with a rainfall shower. The bed was large and comfortable, and there was a large TV with Sky. there was a safe and a fridge.

Although there was a Nespresso machine and a kettle, the person who serviced the room didn’t replace coffee pods and teabags. By ringing reception they were replaced quickly but should have been done by the cleaning staff. Also no real cups. Only disposable ones which once again were not replaced every day. In these times of recycling and reducing waste, proper cups that can be washed would be much better. Only one plastic water cup, had to ask for another.

The building appeared fresh and new. The bedsheets were clean and housekeeping did a great job freshening the place up each day. I also liked the view over the city rooftops from the balcony and the complimentary water was a nice touch. The location was great as it was located on a square with several nice restaurants and bars. I appreciated the security of the building also and felt very safe during the stay. I would return should I be in Bergamo again.

There was a sewage smell present throughout the duration of the trip which was unpleasant. Also whilst the balcony was a great facility, there was no furniture such as a chair or table to allow us to sit out on the balcony and have a drink or enjoy the view.

Flew into Milan Bergamo and decided to stay in Bergamo rather than Milan. Turned out to be a great idea because Bergamo has lots of bars, restaurants, coffee shops, and the train station takes you to Milan or Verona amongst other destinations. The accommodation was very clean, refreshed daily, spacious and light. Bed was huge, shower hot and powerful and there was a coffee machine and TV. Location was near perfect with a friendly bar ("Wood") outside the accommodation for a quick night cap after getting back. Plenty of other bars and coffee shops to choose from too.

Just one thing brought my score down. I booked a Deluxe Double Room with Balcony but the room we had didn't have a balcony and the only view was by standing on tip-toe to look over a 5ft high wall. An improvement would be to send a picture of the front entrance door because it's fairly difficult to find, unless the taxi driver knows where it is!

Very good location, nice rooms with everything you need. Very modern setup. Looks brand new. Easy check in process and clear instructions.

I booked two rooms and the automatic room allocation system did not recognize my second payment for the second room. I did had a last minute booking, but the customer service was really poor after office hours (there is no reception, but that is the whole idea). I ended up paying again for one room (not knowing at that point if I would get a refund), as you only then get the checkin and room allocation, but they did refund me the next day. Again, the room and hotel itself is highly recommended.

Stunning apartments in the center of Bergamo. Very clean and modern, top bathroom. Very easy access and charming cleaning ladies. Elevator. Will definitely come back as it was very pleasant experience. Some apartments on the 1st floor have balcony. Coffee machine and little fridge.

When we arrived in the room (101), it was weird very loud sound from the area of the fridge. One of lovely cleaning ladies helped us to speak to contact numbers. Thanks god the sound disappeared by itself as otherwise I don’t think it would have been sorted easily. I think they should have anyone in charge who can speak good English and be supportive in these cases.

Perfect combination of Italian style and modern technology! Comfy bed, towels were changed every day, the room and the bathroom were also cleaned. The pleace is located near nice restaurants and cafes. I would defenitey revisit the place.

booking.com should inform clients on their website that in case of this lovely hotel the booking process might look a bit different and that you will have to check-in via an external website and the hotel will contact you via Whatsapp (at first I thought I got scammed so I called booking.com to make sure that everything was ok - stressful experience)

Location was exceptional, clean apt, lovely shower, large comfy bed, large tv. Whilst no Obvious uk channels, you can log into Netflix, prime etc should you wish. Small fridge to keep milk/beer in & kettle available. Bars, restaurants and shops surrounded the area, main shopping street about 30 seconds walk away.

Was a little worried about Check in as we arrived bang on 11pm but no need as having checked in online earlier, had the code and it worked absolutely fine. Just remember to check in - in advance of arrival.