Very good location, in the city center, yet with no bigger street next to it. Breakfast - perfect size and mix of western and traditional Mexican - probably the best chilaquiles I have eaten during this trip. Staff - there is a problem with our original room and they provided us with a new one. Nice view from terrace.

Original room - there was no window in the bathroom, thus the whole room smelled of humidity and felt humid, the flush was broken and when I opened it, I had noticed that this was the source of the smell: the staff assured me that it would be fixed. The hotel advertises itself together with the spa; yet none of the facilities are for free for the guest, in order to use saunas and pool, you need to buy extra package, I think it should be mentioned somewhere.

The staff was very friendly and attentive. The food in their restaurant is delicious and at a good price. The location is great, too.

If you are a light sleeper, you will be awaken very early by the bells from the church next door. If not, you will be fine, or they can be your alarm.

Bruno was very helpful good service and very nice guy and all the other staff were very nice too.

That we had to pay to use the pool and that only the cheaper room I paid for had breakfast included. My room cost more and I had to pay for my breakfast and the other room I paid for also was cheaper and they got free breakfast I don't understand that. One more thing the room had no soap, shampoo and no extra toilet paper.

Location was perfect! The staff very kind and helpful. They have a Spa and it seems to be awesome. Bruno was the best at the Reception. Greeted me with a smile and helped me with my heavy carry on and bag. Miguel was so nice too. Helped me calling a taxi and assisted with my luggage as well.

Room was warm. Fan is in the ceiling but did not work well. Bed was kind of noisy anytime you turn around. TV did not work at all. Walls not too insulated. Noisy sometimes.

*The staff was very friendly and always wanted to help. *The location of the hotel was very near the center of the city. *The room was very spacious. *The spa experience was very good and relaxing.

*The Wi-Fi kept going in and out every so often (until the last 2 days which the Wi-Fi worked without an issue) *It was easy to hear the lobby and terrace sounds. *Not a lot of options for the kitchen (apart from various drinks and soft drinks)

This place is in a really good location. The staff is really friendly and helpful. We loved the spa. The rooms are basic but it was perfect for us because we were out all day. Noise wise you can hear the bells from the church ring in the morning or during the day, this might be something people would double think. But it was okay for us. They have really good breakfest. We really enjoyed our stay overall.

I wish they had a mini fridge in the room to keep our drinks cold. Also maybe an ac unit would be nice, one night out of the 3 we stayed was a bit more hot. We kept our windows open with the fan. It kinds helped. But this is more of my personal opinion.

Location

The internet, they should have a good signal in every room, to get some bars I had to stay near the window but if I move to the bed was gone

It was really clean , the staff was very friendly and helpful. The hotel is located walking distance from the main city plaza . It was very easy to walk anywhere.The spa was a plus. It was relaxing and ve tu confortable.

Our stay was excellent. Location, food, customer service and how clean it is. We really enjoy our stay the they made everything better. Staff was very welcoming and the place was very home style. We really would recommend this place and we fore sure will be coming back. Love it!!!

I did not see anything I didn't like. We love it all.

The location was outstanding. We could be anywhere we wanted to go downtown in minutes just by walking, but we were a couple of steps up from the majority of the noise.