The close proximity to the town centre and the generous size room and bathroom. Lovely and clean. Thoughtful additional facilities such as a fan, iron and ironing board.

The carpark is small but with it’s central location this is expected.

I do a lot of business travel and had to arrive a night early in Horsham for a week of work. Springfields Hotel was a relaxing and refreshing place to enter the beautiful town of Horsham. Breakfast was delicious, the room was clean, spacious and airy, wifi worked exceptionally well, and the staff made me feel as if I was cocooned in a warm, handknitted, loving blanket. I left being aware that this sort of small town hospitality, friendliness, service and warmth was not ever captured by larger hotels or hotel chains and for travelers always on the go ..... hotels like Springfields are a true treasure.

Having to leave after 1 night. I wish I could have spent my entire week there.

We had a call the day before we arrived to check our booking as we had added an extra day. When we arrived we were greeted immediately and sown a parking space. Everything was spotlessly clean and the room was large with everything we needed from tea and coffee facilities, iron and ironing board, a large en-suite with toiletries provided and even a fan for the hot weather. All the staff were lovely and took pride in their work. There was a great selection for breakfast and was cooked fresh. Great central location within walking distance of a beautiful park, pubs and restaurants. Highly recommended and so much nicer than the branded, group hotels.

There was nothing that we disliked but the only thing that we felt could be improved, would have been softer pillows. (Personal preference only)

Springfields was an amazing surprise to us! We have become used to chain hotels providing tiny bedrooms with shower rooms you can hardly turn around in, all with their plastic food and soulless staff. Not so at Springfields! The welcome by Jennie was friendly and she was very helpful. She showed us to a large, quiet, spotlessly clean room which had an en-suite bathroom, with fluffy towels, that was also spotless. The bed was very comfortable with luxurious white bedding. In the morning, breakfast was excellent! A ‘full English’ that was cooked perfectly. It is rare to find a hotel that cooks bacon properly. Would recommend this small hotel to anybody - you would have made a very good choice. There is also parking at the rear.

Nothing. We liked everything about the hotel.

Cleanliness, location, facilities and staff all amazing. Shower gel and shampoo provided in the bathroom, hairdryer, ironing board and iron, tea/coffee and complimentary biscuits. Full English breakfast to die for! Minus the beds, we really couldn’t fault this place!

As per the other reviews, the bed was very hard and quite uncomfortable. Pillows are lovely and fluffy though. I’d definitely suggest investing in some mattress toppers, as they’re probably losing out on repeated custom due to the quality of sleep. This was the only gripe we had, everything else was exceptional.

The property was very clean, the room was really spacious and had everything we needed. The shower was really hot and powerful. The staff were really friendly, reception and restaurant, we were made to feel very welcome. Great location, shops nearby and really quiet area.

Only downside, which is very minor, the temperature in our room (number 5) was very warm! We were lucky enough to have warm weather during our stay so this could’ve contributed, but we were able to open the windows and a fan was already provided so not too much of a big deal.

Stayed in the King size room for a few nights - spotless accomodation with free on site carparking. Good location within a 5 minute walk to the high street, 10 to restaurants. Good English breakfast included, with cereal, fruit and yogurt optional too. Was allowed a late check out at no cost as there was no one booked after us.

To be extremely picky, the room was a little warm but A/C was provided in the room. TV was a little on the small size for a king size room.

Springfields definitely met our expectations in all areas. We would be very happy to stay to recommend the hotel and stay there again if our travels take us to West Sussex in the future. Our only reservation was that dairy milk appeared to be the only milk available at breakfast, when oat, soy, almond or coconut would have been nice. We didn't specifically request it though, so it's possible the plant milk option was hidden away.

Nothing of any consequence

We had an excellent room with plenty of space and a very comfortable bed. Check-in was easy, the people working at the hotels were really welcoming, and we had a lovely breakfast.

They don't have much car parking space. It was OK for dropping off and I did manage to grab a space. There are plenty of options for parking in the area around the hotel if you're happy to be a bit flexible.

Great room. Lovely bed. Amazing big and soft towels. Lovely staff, so helpful. Wonderful breakfasts, so well cooked and fresh.

Breakfasts were not served beyond 9 am. That's far too early for people on holiday or for children. More suited to people going to work. Also check out is very early, most hotels are 11am or 12 noon.