Booked the room on the basis of location in Regents Park and the fact that breakfast was included. Apart from the check in staff the other staff members were fantastic. Breakfast was included, in addition, drinks in the afternoon and Tapas, brilliant value for money.

The check in staff, one particular person was incredibly rude. Other staff were fantastic.

All excellent. Addition of The Level facility well worth it.

The staff were very accommodating 👍🏼 The neighborhood The breakfast

The AC in the room. There was a malfunction in the AC system at my second night and the room in general was hot.

Clean and spacious. Modern feel all the fixtures and fittings were good quality. The Level is always a great touch at Melias.

Aircon in bedroom cold have been better. Very hot night and aircon didn't cool the room enough.

Excellent hotel within easy reach of the main attractions and a gentle stroll to Regent's Park. Super friendly and helpful staff made our visit even better, Fabulous breakfast buffet and with access to The Level lounge, meant we were never thirsty. Overall a great choice for our stay

Rooms are begining to look a little tired, and could do with a little maintainence and freshening up. And while overall the room was very quite, especially for London, we were unfortunate to have a couple of arguing elephants staying in the room above us on one evening.

Excellent hotel, the Level bar was amazing and plenty of choice on food and drinks that were complimentary.Did not expect to receive this exceptional complimentary experience that it was !

Not being advised how to operate the lifts, need more plug sockets in room as had to use sockets by kettle area and mirror in cabinet back of drinks area to straighten my hair. Needs sockets by bathroom mirror or wall mirror in room. Plus no extractor fan or air freshener in bathroom.Room also chilly at night especially by window.

The staff are amazing, so friendly and helpful. The complementary drinks and bar snacks were fabulous, perfect after a long day travelling. The travel cot was up and ready for us, that was so helpful. We also had to leave very early in the morning so they made us takeaway bags of breakfast.

The air con in the room wasn’t as good as it could be, didn’t ever get cold. Being in central London, street noise is very loud so you can’t open a window as you wouldn’t sleep. A small improvement could be a few more nespresso pods in the room, not decaf, us parents always need more caffeine!

Convenient location for me Level lounge for me was great. Felt a bit more homely than a bar with larger tables as well as smaller ones available. Range of seating etc.

Terrible smell of stale water in the first room given. Then only option was a lower floor room which was noisy despite being at the end of a corridor. Lack of attention to detail - thin fraying towels, lotion and wash products not filled up and attached (to stop people pilfering) but meant I had no soap No bin in the room - felt bad leaving my rubbish around

The bed in the junior suite was lovely and big and comfy. The staff were so welcoming and helpful. The breakfast was delicious and the access to the level bar with complimentary drinks and snacks was a great added bonus.

From the photos I was expecting the junior suite to be a big open plan room but we got one with two separate areas, which meant the bedroom was really small. I didn't like having the bath in the bedroom, again from the photos I thought that was in the bathroom. And I didn't like the see through shower wall.

Level reception separate Good location near tube

Lifts took a long while No one was explained the benefits of facilities of Level so I felt the value was low for the premium cost Picture on web site of premium room did not match the room either by design or quality It wasn’t clear where the private lounge area was for level as large ones like reception rather than a lounge Melia Online checkout and anted to take money I had already paid via travel agent rather than just extras