The apartment was very comfortable and in a great location in the old town. You could easily walk to all the sites in the old town or get out further into Valencia as bus stops were easy to walk to. Our apartment was well equipped and with a Carrefour Express round the corner and a pizza place across the road it was set up for cook in, eat take away or go out as there are loads of restaurants in easy walking distance. The layout and space was perfect for a family. The staff were really helpful and accommodating when our plans changed and we needed to arrive out of hours and suddenly needed a parking space too. They were also great with providing tips, a map and a new bottle opener when needed! 😃

One of the a/c units was playing up and we reported on departure as we hadn't needed it after arrival. It looked like it hadn't been working properly for a while as the skirting board was damaged from dripping water.

Super central location - nearby the old city! Walking everywhere is possible but we rented some scooters around the corner which made it very easy to get around the city. The building itself is really beautiful and the apartments are clean. The reception was super helpful and nice - they even let my husband take a shower after the Valencia marathon even though we had already checked out. Would definitely recommend this for a city trip to Valencia!

There are doorbells outside the apartment doors and two days in a row we had someone ringing the doorbell in the middle of the night (assuming it was another guest who was confused about the apartment numbers). And you are in the city center so it could be a bit noisy on the streets at night but still possible to sleep.

I chose the loft apartment because it had a washing machine. That was really helpful. The cleaning ladies were very good. The bed was very comfortable.

Because the floors are tile, it would have been nice to have a broom to sweep up from time to time. Also, I would have liked to use the outdoor common area in the back of the building, but it seemed to be where all of the smokers went.

Palacio de Rojas is a beautiful hotel located in the heart of the city centre. The stunning and antique building is decorated with modern pieces and stylish colours. Our balcony faced the downstairs restaurant that wasn't noisy, and the light was perfect not to bother the rooms. The hotel vibe was fascinating and stylish; their shower products were L'Occitane, a natural and excellent body brand.

Although the hotel was exceptional, there were a few things they could improve: - The bed size is way too big. Although the bedroom is a good zie, there is not much room to walk around due to the bed size; it feels very tight. - We couldn't find cleaning products for the kitchen. So we used new water glasses repeatedly because we didn't have products to clean them. - A bin is necessary for the room to throw away plastic, paper, and even food packages.

Fantastic location for exploring Valencia!! Staff were really friendly and our room was ready 2 hours early which was a bonus. We also left our luggage until 6pm on the day of departure without charge. We stayed in the budget room which was an ample size for us although it was a bit of a squeeze to get around the sides of the bed. Bed was a big one though! Apartment was really clean on arrival and we were told on which day they would be cleaning the room and changing our towels. Great shower with lots of hot water, which is a must after a day exploring the city. In regards to previous reviews about noise and smell...if you stay in the city centre it will be hard to avoid this completely as it's a bustling city with an old sewerage system. We would definitely recommend Palacio de Rojas and will stay here again if we return to Valencia.

The location was fantastic! Just a short walk to many places of interest, cafes and restaurants. The building and foyer area is very charming and full of character. We had the loft apartment, and it was a very comfortable size, and handy to have a washing machine.

Unfortunately the guests in the apartment above us were extremely noisy!! Apparently it was a Hens Party and furniture was being constantly dragged across the floor until approximately 11pm, until they left the apartment for the night. Even though it stated in our rules that parties were strictly forbidden and no noise after 9pm. As well as the loud yelling, thumping and furniture noise, the pipes running through the apartment in a cavity in the kitchen were constantly thumping from the numerous and long showers taken by the guests above! Fortunately those guests were only there for our 1st night, but the pipes were still noisy when being used.

The location is amazing if you want to be in the old town. The lobby is beautiful, as are the very large doors. Staff we informative and friendly. The apartment for 5 of us was a great size and had everything you could want.

The apartment had a bad smell, which we couldn't locate, which was attempted to be masked with scented sticks around the apartment. It was an unpleasant, musky smell. There isn't a lot of insulation or soundproofing in these old buildings, and with tiled floors, we were kept up until late by chairs scraping on the floor and voices. Stay on the top floor if you get the choice.

The apartment was nice size (except the kitchen is small). It is a strangely laid out hotel. It is relatively close to most sites, but you will have to walk a lot. Most import was Guillermo in the reception area. He works to solve all issues quickly and to satisfy the customer. For instance when our plane was going to be late in the day he allowed us to sit in this huge space they have across from the office and read.

The kitchen tap needs to be replaced. Also the size of the kitchen is way too small to do any real cooking.

Excellent location in the historic centre for all major sights in walking distance. Convenient/food store just around the corner to get any necessary bits for breakfast, plenty of restaurants in the area. We highly recommended the apartments, great value for money. They are spacious and lovely decorated with a kitchen area fully equipped, the beds were super comfy. The staff was very pleasant, excellent communication before arrival and after. Taxi to and from the airport is around 20 Euros.

Would be better if photos of the apartments were titled with the actual room/apartment number in order to make a request for a certain apartment.

The property is in an excellent location and central to many of the main points in the El Carmen area. The common areas are exceptionally clean. Additionally, the room we stayed in was comfortable and well-appointed.

We were supposed to have our room cleaned twice during our stay of eight days since they were said to come in every three days. The cleaning folks only came once early on. We had to ask a day before our departure for someone to please come and throw out the trash. Also, there was signs of water damage in a few places in the unit. Minor things, but noticeable.