Ilsereno offers majestic views overlooking the glistening lake como. Our whole stay was perfect from start to finish. Even though the architecture of the hotel is out of this world and the lobby/rooms are so elegant, the hotel staff attitude and service is even more than that! They always greet you with a smile and they provided everything we needed and more. Special mention to Elena who showed us around on the first day and provided all information needed. Definitely would recommend everyone to stay at this amazing hotel!

the stunning architecture, design, pool and views

too many junior staff and interns...didn't feel like a 5-star experience

Breakfast incredible, loved our coffee delivered every morning to our room. loved the fresh squeezed orange juice. Wait staff was incredible and kind for all services.

Fancy dinner prix fix not really our thing, we ordered off a limited menu. Room service mostly for the evenings, although food arrived not very hot most evenings. Room service food just ok...very expensive for value of food..

This place is incredible. Everyone is extremely friendly, the service was incredible. I’m definitely coming back with more friends and family. It was worth the price. I ordered breakfast to the room and it was laid out beautifully. I can’t emphasise how amazing the staff were.

As a food lover, the portion of chips I ordered by the poolside were very small for me. For the future there should be a small and large option.

Absolutely breathtaking. I chose this place to celebrate my honeymoon. The service was extremely good. Everyone was very welcoming and hospitable. The facilities are of the highest quality. The location is surreal, the view of Lake Como combined with the stunning modern architecture of the hotel. I am definitely coming back again and recommending this place to my family and friends.

Nothing.

The heated pool is top notch, complimentary paddle boards and bookable spa was incredible. The staff and ability to craft luxury agendas and boats, etc. was fabulous and convenient. The design of the hotel is unparalleled and modern magic. Loved it

The restaurant was way too expensive for the food we got. Least favorite part of the experience!

the breakfast was delicious but was missing the exceptionnal aspect to it the view and room were absolutely dreamy! loved every aspect of it! A big thank you to Nathan who went above and beyond during our stay and was absolutely delightful

Hotel is fantastic, apart from dinner in restaurant. See below

Had the tasting menu for dinner. It was very mediocre at best. For 300 USD per person, it’s inexcusable. Eat at Belvedere or Vapore, both a five minute walk. Great food and ambience at 1/4 the price of Il Sereno .

hotel design, furniture

service/staff was very friendly not as good as expected (concierge not knowing super well the surroundings, massage was not great, food as OK but not great - eg bread)

So serene. Beautiful views. Amazing architecture and attention to every detail by staff. The concierge service was top notch. Highly recommend for a relaxing trip to Lake Como. Food is a star at this hotel as well.