There was a problem locating my reservation initially. It was late at night, I was tired, and the front desk staff was so nice about it. They rebooked me, gave me two drink vouchers and followed up the next day. Also, free shuttle to the airport is amazing...Austin was super sweet and told me all about the area.

woke early to next door neighbor on a phone call...walls are kind of thin. Housekeeping was efficient, but I felt like they were lurking outside my door early in the morning waiting for me to leave when I was just going down for coffee.

Location and hotel were great and the every single staff member we met was nice and fun! Front desk people are wonderful and we have no complaints about the bar, waitresses, drivers - all were great!

Breakfast ended at 10:00 am right when we came down, so that was disappointing. And we took the hotel shuttle to a concert at The Sylvee, but when we called for pickup, the shuttle stopped running at 10pm and we were not told that at the time we used that mode of transportation, so that was a bit inconvenient as they knew where we were going and that a concert is not over until well after 10pm.

Loved this hotel! It is conveniently located to everything on the UW_Madison campus and everything is walkable from the hotel. The hotel staff was remarkable. Everyone was friendly and went above and beyond our expectations to make our stay the best possible. The room was spotless, as were the public areas of the hotel. From the lobby, I don't think we ever waited for an elevator and minimal wait for the elevator from our floor. The food in the hotel bar was very good and reasonability priced, a nice change of pace for a hotel bar/restaurant.

The location was great. Very close to campus. The room was comfortable, bed was comfortable. The lighted make-up mirror was a nice addition. I loved the warm cookie and water bottle upon arrival. Staff was very friendly and helpful.

The shower had a leak and it was difficult to fall asleep with the drip, drip, drip. I could hear it even after I closed the bathroom door. After listening to it for a while trying to sleep, I ended up putting a towel in a trash bin to catch the water quietly. I didn't tell the front desk because it was after midnight when I first noticed it (when I went to bed). I was only staying one night. I'm sure if I had reported it, they would have fixed it or moved us to a different room. Too bad I noticed so late! Also there was no exhaust fan in the bathroom so the mirror fogged up and it took a while to clear after I showered.

One of the best hotel experiences I have ever had. Super friendly and helpful staff, including the shuttle drivers. If you are not traveling with a car, this is the place to stay due to free shuttle service anywhere within two miles of the hotel. Outstanding location too.

Nothing!

the people were all extremely friendly and helpful, best I've seen. shower was good, bed was the comfiest hotel bed I ever slept in. they held my suitcase after checkout so I could walk the city. this location might be the best possible location to easily get to everything good in the city. everything was just perfect

even by jacked up hotel bar standards, the bar prices were ridiculous, well beyond what is normal even on the scale of hotel bars. also their little convenience store section could probably do with a few more options, if you just wanted to come down for a soda or something there aren't many choices

Clean, safe, waking to UW Madison

Charge for morning coffee and breakfast (Hampton Inn across the street -same brand - complimentary breakfast). No outdoor place to sit and relax.

clean, staff was exceptional, especially Libby at front desk, we had a unique and uncommitted n problem that would have affected whether or not we could have stayed there or not and due to Libby’s quick thinking she came p with the perfect solution and saved us a lot of hassle! She is truly amazing at her job.

the are was a little sketchy

the service was as good as it gets. the location is the best in Madison. the Starbucks bar is a nice touch open bar until 11

the rooms were a bit closed up, like not used, therfore stale

Fantastic location for walking the campus and downtown areas. Also the staff was efficient, friendly and hospitable (here's to you Aereal). Finally, the bed, pillows and room temperature were comfy and helped allow for a refreshing night's sleep.

There did not appear to be a stairs to take from the lobby (1st floor) to the parking garage (2nd level). This caused an unnecessary wait for the times we needed to quick dash to our car for any items or errands.