It’s a beautiful property in a great setting. Well maintained and clean. Nice bathroom and layout of our room.

The layout of the buildings is incredibly confusing. Our room was very clean but the bed was made up with only white sheets and it sits on top of a basic platform. Lacked any added touch from pillows or a foot spread. Looked like a no frills, budget hotel bed. Also the toilet had an issue on arrival but that was attended to and rectified quickly. On the first morning, we realized our coffee make didn’t work. They sent a pot of coffee and said it would be replaced later in the day which was great. Unfortunately the next morning we realized they hadn’t replaced the coffee maker. I texted and after 40 minutes…no coffee maker. I asked again and then someone brought it.

The view was amazing. The room was a little older feeling, but very clean and added to the charm of the place.

There are no complaints about the property. The screen door on our balcony door was broken when we arrived, staff offered to fix right away. We did decline as we had no use for the screen during our stay and it didn’t take away from the experience one bit.

I stay at this hotel a few times a year when we come and visit our kids at UW. Best hotel in Madison, and one of my favorites in the US. Rooms and large and elegant on the beautiful lake. Doesn’t get much better than that! Thank you Edwater and staff for another amazing experience.

Not a single thing

It’s situated in a beautiful location, and the facilities are amazing if the layout is a little tough to navigate. But worth it, because the rooms are impeccable.

Likely due to large bookings, it seemed much more expensive than the last time we were there. Also, while room service has an amazing breakfast, there aren’t dining options to sit before 11, like there used to be.

Very nice property. Very festive at this time of year

The “text” updates weren’t synced with the actual hotel. Said the restaurant in the other building was open and after walking the tunnel over to it only to find out that it was closed. Not a big deal but not easy to get to.

The view from the terrace was beautiful. I was expecting it to be bigger from the pictures. I was also under the impression I booked I would have a 🛁 and shower. Never had. The parking adjacent to the hotel.

The signage throughout hotel was horrible. Had no clue how to navigate within the hotel. Couldn't find the lobby, 6th, the bar..on 1/2nd floors?? I walked in circles on these floors.Valet parking was never clearly marked. No map or folio in the room explaining the services, food options offered or locations. The front desk attendant was MIA when I returned after checking in to ask questions. The bed uncomfortable for the price. Smell of smoke wafting in from other rooms when screen was open. Not getting the room as advertised.

The accommodations and facilities are inviting, clean, quiet; and the staff is friendly and welcoming. The setting is beautiful. We really enjoyed the spa, having some space to wander on the premises and exploring the Neighborhood on foot. Having a shuttle is wonderful too!

Like many towns in the past 2 years, Madison is struggling. It is hard to see shuttered buildings that were once part of a vibrant and bustling destination.

The resort facilities onsite make it easy to relax and the bathrooms are nice - not cramped like many places.

I miss the earlier breakfast dining option. Last time I had a salmon eggs benedict that I still talk about. I get up earlier than my family so I usually eat alone - room service is great, but just not an option at that time.

The location on the lake is beautiful.

The staff was not at the level of the cost and reputation of the hotel. I do not always respond to surveys but your hotel is not from my experience first rate in terms of service. I am a pretty low tech 60 year old though I have a demanding and successful career. I was in need of a business office/ computer and a staff member said access to a computer was impossible. This has really created an issue as I missed an important communication. The person seemed to be in a supervisory position and to say he was not helpful is an understatement. He was a relatively young man of eastern european background and I hesitated going to the desk after that rather harsh and inappropriate interaction.

wonderful, cheerful welcoming looking place to arrive after a long day's drive. arrived to lighted trees and the ice rink in full swing. huge room, double balconies looking over the lake with doors you could throw open for fresh air. within view of the capital building. friendly staff. good room service.

no negatives!