The location is second to none if you like, downtown, SoHo, China Town, Wall Street, Broadway and easy access to Brooklyn… The lobby is clean and inviting. The views are amazing on all sides

whilst the lobby is warm and inviting. the floors above are dated. They’re from the lates 80’s early 90’s. the decor is dated. the bathrooms are old and the electronic are really bad. TV’s that work intermittently, lack of plug sockets including USB’s. curtains that don’t meet wall to wall so a lot of light coming in through windows. no mini bar and a fridge that didn’t seem to work

We had booked the King Suite which was 82sq metres and we weren't disappointed with the size, there were 4 of us and we had plenty of room. The extra toilet in the suite was very helpful along with the normal bathroom which had the bath, shower and another toilet in. Large bedroom and large lounge space were all perfect for what we wanted. The views from our suite were amazing we were situated on the 51st floor out of 55, and we had panoramic views of the Hudson, Downtown, Uptown and Brooklyn as we were on the corner we could see everything. Amazing views. Also the train links were amazing and so easy to use and saves so much money compared to getting Ubers or Taxi's, literally across the road is the main station which has several Subway lines as well as over ground trains, and almost all Subway lines were within a block or 2 walking distance which was fantastic.

Other than some of the room was a little bit tired, i.e. the carpet was a bit old and dated but it was all clean and tidy. The only other issue we had was on booking.com it said we had one king bed, and 2 sofa beds however the room only included 1 sofa bed, which wasn't too much of an issue, but we booked this room originally as it was supposed to have 3 beds.

Location, Bed and pillows were very nice. Easy to get to and walk around from. Also, fantastic staff.

For the rooms to be newer. The property was undergoing construction. The elevators were a bit shaky.

Antonio at the front desk was awesome, super attentive.

A/C stopped working at night and room was super hot. Issue was resolved fast, though.

The room's view was amazing, I enjoyed that. The location is perfect. For the price we paid, we had such great access to everything. Eataly is right there, as well as the Oculus. Lots of spots in walking distance, too, and our Lyft, Uber and DoorDash drivers could find the property easily if we didn't feel like going out to eat.

The rooms could use some updating. The wallpaper could be changed, bathroom updated, and in 2023, have a SMART TV in the room because some people do enjoy watching TV. I appreciated having six HBO channels though, many properties don't even have that.

Best location ever

Staff so slow and room service didn't answer the phone ever

The location of the hotel is near everything from the metro to the most exceptional tourist spots. I liked that we were able to keep our luggages locked up at the lobby prior to check in as our flight was very early in the AM & we were able to roam around prior to check in. We also liked that employees are approachable when in need of help of getting taxis or directions to certain places.

When requesting for items such as towels, it took us many times to request for the items to get to our room. We stayed for 5 nights and one day, the towels didn’t arrive until the next day (after requesting many times and were told it will be expressed delivered - which was not). Another thing that we did not like was that the employee checking us in explained that our family of 4 is only equipped for a room in the corner with no view however if we paid extra per day they can upgrade us with a view. It was very confusing.

The location is hard to beat ; penthouse of subway lines, 9/11 memorial and museum, Battery Park, Wall Street, etc everything is easily reachable by foot. The views were amazing although i was initially given a room on the 25th floor and I needed to ask to get an upper floor (got 46th) and I had to pay extra for that this time. Clean rooms. This was my second time in this hotel and I would happily come back here if I’m back in NY.

Plenty of things are now quite outdated and would need renovation ; carpets, plumbing (could be noisy), some lifts looked like they were not working (in 5 days, I got to use only the same 2… I guessed the other two were out of service). Still no breakfast and no restaurant in the hotel ? Come on… However i highly recommend the nearby Stage Door just on the other side of the church and last but not least ; the sofa bed is far from flat and it’s an absolute ‘’back breaker’’ ; I woke up every morning with a very sore back!

I wanted to surprise my husband with a hotel room with a view for his first time in NYC. Wow the hotel room did not dissapoint-it was amazing .We had a corner King room with two huge windows and arrived at night-it was the first thing he noticed! It was amaying. Brooklyn Bridge and the river on one side and the tall skyscrapers of the financial district on the other. The room was big enoug hand cosy-very generous space and storage. It had a safe..and mini bar all the usual things in a hotel fo this standard. The bathroom was a bit tired-looking but was tidy and very big. The staff were friendly-at the bar and at check-in. Very efficient and friendly. The only thing that we were looking for was a restaraunt for breakfast-were told we can have room service. It seems the restaraunt is under construction but we were not bothered by this-gave us a chance to go and explore the buys financial district before it got busy and find a local cafe. What I liked was the price and the room-value for money.. Location is perfect-5 minutes walk to the 911 memorial and One Observation Tower. I would recommend this to anyone looking for a hotel and the Corner King Room with a WOW view especially for a first visit to NYC.

Amazing location Breathtaking views from the room

During check-in they couldn't find my reservation. When they did, they couldn't see it was fully paid for (and tried to charge my card for the entire 8-night stay). Fortunately I found the payment confirmation and didn't have to pay again for the accomodation. The room I had booked for was a junior suite - which wasn't available due to an overbooking - and we were given a double room instead for the first night, and we were told we would change room the next day. The next day when I asked to change room, I went over the entire process of locating my reservation on their system and proving it was paid for. Other than this, all went smoothly