The hotel is small and intimate with a very friendly staff that were great at giving suggestions on where to eat. Felt very secure as you had to use your keycard to access the elevator to your room and the staff had to give you access to the Hide restaurant. The room was spacious with luxurious linens and great water pressure in the shower that boasts of a Grohe’ shower head and hand-held body spray. The location was steps away from so many fun places to eat, two blocks from the underground mall and World Trade Center. Battery Park was a great walk as well as seeing Trinity Church and the famous bull on Broadway. We were there for the soft opening of ‘Hide’ the 20th and 21st floor restaurant - beautifully decorated with a very attentive staff. The lobster rolls are a must try!

The pictures on the website showed big windows - our room had two very small windows. That was the only disappointment for the room. We would have liked to visit Hide again but the soft opening was Saturday night and they were closed Sunday and Monday - Tuesday they were opened until 11pm but unfortunately by the time we got back from a play they were closing.

Amazing location, very close to all the POI in South Manhattan. Clean and friendly. Not super spacious but decent. Bonus: European-friendly faucets in the bathroom, rare for the US.

More like nice-to-have's: - minibar (not sure, might be illegal for US cause I didn't see them anywhere to be fair) - own breakfast (though lack of it gave us an opportunity to explore the neighbourhood) - better noise protection for the windows. Mostly quiet but sometimes machines come to collect the garbage which is really noisy.

Very lovely staff, the hotel was modern with a relaxing vibe thanks to a beautiful aromatic perfume throughout and the water feature upon entering reception.

The room was relatively small, which meant we didn’t have enough space to store our luggage away (we had 2 large and 2 carry on cases as we were travelling for some time; it may be perfectly adequate for guests travelling lighter). There was only one small wardrobe which meant our clothes didn’t fit in it and we had to keep majority of our stuff in our suitcases. There could be more storage (bigger wardrobe, bedside tables with drawers etc).

Hotel location was fantastic. 'A' train from JFK stops just around the corner. There are a couple of little newsagents over the road if you need to pick up any water or snacks. There is also the 'American Irish Bar' directly opposite that serves food late into the evening and a Joes Pizza 2 min along the road. All very handy if you get back late after a day exploring the city. Staff at the hotel were superb all very friendly and even left an 18th Birthday for my daughter in her room.. Rooms were very comfortable and very clean. 👍

I had a wonderful, 10-night stay at Artezen Hotel. The room is comfortable and clean with the little touches that make the stay, such as the slippers and daily water and coffee pods. I felt safe and secure coming home each day. I was on the 6th floor and didn't have much of a view but expected that. The staff are what makes this hotel exceptional - the staff on the front desk and door along with staff I ran into in the lift were super friendly, kind and helpful. It was really nice coming home to a 'welcome back" each day. The Hide rooftop bar is cozy also with quality cocktails and food. Highly recommend:) I look forward to coming back one day!

Nothing!

I booked a "Petite Queen" size bedroom. A little small for 2 people, not much space to move, but decent. I'm glad the bed fit 2 people comfortably. I love the Nespresso machine inside the room & the one-time snacks they provided on the first day. Location is accessible to everything. Staff are friendly & pleasant... Although when we asked for assistance in booking airport transfer, there was a little miscommunication between the hotel staff and company which resulted in delay. In the end we just booked our own Uber car. There was also a day when the housekeeping didn't change our towels and glasses in the bathroom. Otherwise, everything was clean and orderly.

The blue towel that says "make-up" that's inside the bathroom. When I asked the housekeeping, she said it's use to remove make-up! First time I've encountered that... Anyway, in my opinion it's not necessary & I don't find it hygienic as it isn't disposable.

The hotel staff are very friendly, and they do not hang around waiting for tips. The top floor bar area has a good atmosphere and reasonable prices for a city hotel. Location is excellent; 2 minutes walk to the metro; 15 minute walk to the 9/11 memorial, Boston Bridge etc. There is a connecting door in the lobby to the Patisserie next door, and a 5 minute walk to a traditional American Diner on Pearl Street and we took breakfast there twice.

Kettle in the room was some sort of soft travel kettle; we had to ask for replacement lead as it was not working. We gave up on using it, but there was a nespresso coffee machine, and the room had a fridge as well.

Excellent location opposite Fulton Street station. We appreciated being away from the hustle & bustle of Uptown Manhattan. We also felt safe walking around. There were lots of shops and restaurants nearby including a Westfield shopping centre and Wholefoods. The hotel was within walking distance of the Staten Island Ferry terminal. We stayed during the Christmas period and we enjoyed a lovely service at nearby Trinity Church. The staff were very friendly and helpful. They gave good recommendations on nearby restaurants. The room was clean and comfortable. The bed was extremely comfortable and had storage drawers. The bedside lamps had charging points. It was useful having a fridge, a kettle and a Nespresso machine. The daily bottled water supplies were appreciated.

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The hotel was lovely and the room was fantastic! The location is perfect, as it is not central but within easy travelling distance to everything. The room itself was very comfortable. We had a king sized bed and it was great. The staff were brilliant - very courteous and accommodating. They have just opened a coffee shop which is attached to the hotel and that was nice too.

The view out of the room window isn’t great, but you spend so little time in there it doesn’t really matter. It is sometimes frustrating having to wait for a lift as external customers use the bar on the 20th floor - this only happened a handful of times so wasn’t too bad.

The service is great and Ben at Concierge is so helpful