I liked how close it was to my fiancés job, as we are trying to find a home in Williamsburg. Decent breakfast w/pancake, eggs, sausage & homefries. Small bagels & toast. 3 types of cereals. Staff was very accommodating!

I didn’t know the hotel was under Reno. There was construction going on in the lobby, hallways, contractors everywhere. Also no pool ☹️ just a while in ground. Other thing that’s wasn’t too bad was there were a lot of kiddos running around, slamming door til 12am, crying in hallways. I get it bcause of Water Country being a few miles away, but it was just bothersome.

The staff is always congenial and polite… and, always willing to accommodate your needs, “with a smile” ! I’ve visited the property twice, now, and considered my rooms “quite” comfortable, and a great value for the price ! The complimentary breakfast was very good, and my wife and I will definitely be returning, again ! S. Snell ( Baltimore MD )

The only thing that I can think of is : The property is under extensive renovations, and, sometimes access to certain accommodations ( designated hallways, elevators, parking) can be difficult. However, this is to be expected, at least to some extent, when setting a goal to improve the property. In the end, as a future guest, my wife and I will enjoy the fruits of these efforts, I’m sure. S. Snell (Baltimore MD)

check in associate was nice and welcoming

could not check in until 4. when I arrived at 2:00 to inquire about checking in early I stood at the at the desk for a good 2 minutes before I was acknowledged. I realize staff was discussing work, but a one second eye contact and hello would have been nice

The location was great

I found 2 pieces of someone's leftover blunts under the pull out couch and pieces of trash in the corners of the room which means the room wasn't vacuumed. There wasn't any sheets, blankets or pillows for the pullout couch. Also, I had to take my dirty towels down to the check in desk for new ones to be replenished. When I asked for an extra pillow for the pullout couch I was told that the room came with 5 pillows and I couldn't get an extra pillow! On our 2nd night of our 4 night stay there was a family with quite a few children that were running up and down the hallway screaming and making a lot of noise at 10:30-10:45:at night and it was very annoying as my daughter was trying to put her 4 month old son to sleep!

Don't let the outside appearance scare you. The hotel looks old and dirty; however, the inside was quite a surprise. Renovations are being made and everything was new and clean. The staff was excellent and Max was extremely helpful. The bedrroom was clean and had a refrigerator as well as a microwave. The bathroom sink was in the foyer and the shower and toilet were in a separate room. We looked for a blow-dryer and found it in a cubby under the microwave and we were satisfied with the room as we were only staying for one night. Breakfast was plentiful with cereals, pancakes, eggs, toast, potatoes, and sausages. The breakfast did not include waffles and the coffee was delicious.

The shower drain was full of hair and kept the water from draining. The toiletries left by the hotel were so tiny that we didn't use them. The shampoo was enough for people with short hair. If you have long hair and like to shampoo it twice, bring your own shampoo. The bar of soap was a joke as it didn't lather well and was so small that it was useless as a cleansing agent.

The food was great and the guy who prepared the food as very friendly. He greeted us with a smile and made sure the food was hot and accessible. He kept the tables clean and made sure we were happy with the food. He deserves a bonus.help said the re

The rooms were nice but I was not aware they were under construction. The hotel construction will be going on for another year. Also, there were two days when the water was turned off for hours.

Location was excellent as we were in Williamsburg for Busch Gardens. Room was clean and beds were comfortable (especially after spending all day at the park). Nice hot shower! Breakfast was good and hot. Plenty of parking at the property - not always an option at some hotels.

The HVAC unit needs work. Since we could hear the road noise, I had it set to "low" rather than "auto" so it would run constantly, but it kept turning off (having it set to "high" was not an option as it very loud, and not in a "comforting" white-noise level). It also did not maintain the temp I had set. Thankfully, it was not overly hot or cool out, so it was not something to take up with the desk, but for our personal preferences, it was not ideal to have the unit turning on and off constantly, for what I had it set at.

The location was perfect....within 5 miles of everything we wanted to do. The room was simple but very clean, and the beds were comfy!

Unfortunately this location was under a remodel including the pool so was a little disappointed it wasn't available. The temperatures were mid to high 90⁰'s but we managed. The only complaint about the rooms were the cement slabs they had as pillows....we had to go out and buy pillows.

My family and I stayed here for four days. There was moderate wear and tear on some things. But it wasn't something to cause a fuss over. Our rooms were cleaned, came with all the amenities even a microwave! Breakfast was good and filled us up for the day. Walking distance to Water Country USA and Target. Minutes away (drive wise) from Busch Gardens and other activities around the city. We enjoyed ourselves. The staff were awesome and my kids and I are planning our trip for next year. Thank you ❤️.

My daughter's door had water damage at the bottom. But it was still secure and didn't cause any trouble. Breakfast suggestion may you add yogurt?

This was an affordable and comfortable stay. BF and I took an overnight trip to Williamsburg so we could plan to spend the day at Busch Gardens. Check in was easy. Room was comfy and clean. Bathroom stocked and clean. We spent a few minutes in thr pool, which was nice enough. I'm not typically a fan of breakfast, but there was a decent variety of items to choose from.

There was definitely a musty odor in the hallways and elevators. I don't drink coffee, but there were coffee packets in the room, but no coffee maker. While there was a decent variety of breakfast items, the quality certainly wasn't anytime to write home about.