I recently had the pleasure of staying at this incredible hotel at a ski resort, and I cannot recommend it enough. From start to finish, the experience was nothing short of exceptional. The hotel is perfectly situated with direct access to the slopes, making it incredibly convenient for skiing and snowboarding. You’re literally steps away from the lifts, and the views from the hotel are breathtaking—snow-capped peaks and a pristine winter wonderland that made waking up each morning a treat. Cleanliness: The hotel is spotless, with a high standard of hygiene maintained throughout. My room was immaculate and well-appointed, offering everything needed for comfort after a long day on the mountain. The housekeeping team did an excellent job keeping everything in top shape, and the common areas, including the ski storage and lobby, were always clean and tidy. It offers fantastic amenities, including a well-equipped fitness center, a luxurious spa for post-ski relaxation, and a cozy lounge area with a fireplace that’s perfect for unwinding after a day on the slopes. The ski-in/ski-out access was a game-changer, saving us time and effort. There’s also a heated boot room to keep your gear warm and dry, which I appreciated after a long day on the mountain. The service was outstanding. The staff were friendly, approachable, and always willing to go above and beyond to ensure a comfortable stay. Whether it was arranging lift tickets, recommending the best trails, or ensuring we had everything we needed, they truly made us feel welcome and taken care of throughout our stay. Special mention to the restaurant staff, who served delicious, hearty meals that were perfect after a day on the slopes. In short, this hotel offers everything you could possibly want for a ski vacation—unbeatable location, excellent facilities, superb service, and a high standard of cleanliness.

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Breakfast was wholesome. Plenty of options for lunch and dinner available. Inhouse room service is also pretty affordable.

the kids play area is no longer there. Was inconvenient to take the kids to Pik Palace to the kids area. Had a bad experience with the Jacuzzi where the water was earlier not hot enough and later caused all the family members to have tears. Pricing of the hotel as compared to previous years has increased. I feel there is a missed opportunity on Ski classes. Hotel should provide a package to the customers instead of leaving it to themselves. Airport transfer can also be provided as an add on.

The staff was very warm (especially the girl at front desk from Kazak who checked us in) and welcoming. My family and I enjoyed the breakfast spread for both the days and the breakfast area on floor 7 was very spacious as well. The entire team always had a smile on their face, so keep up the spirit. Location was right at the center surrounded by mountains and Snow. Very scenic and beautiful view from the rooms.

The shuttle bus (to and fro) to go to the Cable Car station is on hourly basis which is too long a wait if you miss one. I mean like, seriously, who waits for 60 min so obviously then guests resort to paying Taxi fare which is not required if one stays at Marriot Property. Moreover, the ride from hotel to cable car station is only 7-10 min so if the shuttle runs every 20 min (3 shuttles in an hour), it will be convenient for guests instead of 60 min wait or pay extra to taxis for 10 min drive and drop.

Everything was perfect the staff the breakfast, the staff was helpful and respectful always smile and greeted us, i love this plece i would thanks Mr. Talah in the reception 👍🏼

Comfortable room and furniture. Delicious breakfast, friendly personnel: They let me check in earlier. Very good SPA, pretty affordable prices. All necessary accessories in the room.

Hotel doesn't have its own skier facilities so that you need to go to another hotel and book a locker(rent ski set) there, when you dressed as a skier you have to walk about 250m to reach the ski tracks. Very small drier in a room (you need it if you want to dry your ski bib. Difficult to reach hotel building from underground parking, need to cross some stocks and administrative areas of hotel.

Good breakfast, great rooms with view, very friendly reception, amazing facilities with free shuttle bus to the activity centre, all you need to have a perfect ski trip is there already

We had a problem with water leaks in the toilet, it was struggling that the staff have poor English, room cleaning isn't daily, but they reply immediately to room cleaning requests

Location is fantastic !! Wake up to the view of snow covered mountains !! Magical view from the balcony !! Just like the pictures shown in the website.. Hotel is walking distance to Shadag Mountain Resort, ski equipment and ski training is available, lot of snow related activities.. A great property for families and couples.. Stayed here in December end, place was beautifully decorated and lighted up.. Highly recommend. Good Breakfast with variety, number of guests were high, but lot of seating available and staff are courteous.

The location and the staff. Special thanks to Head chef Mr Vincent who ensured our family is taken care with our vegetarian diet requirements during breakfast. Chef RASHAD was amazing and really helpful every morning to serve us with sandwiches, hummus , curries all pure vegetarian. The open Hot swimming pool was an icing on the cake after a long day of fun and skiing. The rooms were big, and the views were just amazing Look forward to visit it again and highly recommend everyone to stay over here in shahdag. You get a free shuttle bus to visit nearby places which is every one hour just outside , opposite the property at hotel shahdag. They even have ATM exchange machine in the property so no worries to get local currency. Bills can be converted

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Everything from breakfast to dinner was perfect. The staff was super friendly. The fact that there is a children's play area helped us get some much wanted down time. plenty of food options around which ranges from fast food to fine dining. There were no issues with the internet. Amazing pool and jacuzzi as well I would definitely visit this place again.

Suggestions: 1) for the price of the room, there should be a smart tv. 2) the hotel should guide the families about the activities that are available at Shadag. Shadag resort does that. Nobody made us aware as a family about these different activities.

I personally prefer the understated chalet vibes of the hotel - a true resort-like experience. The spa and gym were well-maintained, the staff were friendly and helpful, and the breakfast buffet was quite good! Overall, I enjoyed my stay and would happily return next time in Shahdag.

The AC seems to be an issue throughout the hotel - they tried explaining that it’s due to the mountain climate and so the hotel was quite warm. I turned off the AC and simply opened the balcony for ten minute to make the room cold enough for a few hours.. other than that, no issues at all.