Best Hotel in Banff, and one of the best we’ve ever stayed in. After months of planning our trip to the Canadian rockies and browsing Booking.com for a hotel a nice looking Hotel in Banff we came across Hotel Canoe and Suites and were not disappointed. In comparison to most the other hotels in the area that charge the same price for dates decor and charge extra for parking etc It’s a no brainer to chose Canoe. The hotel itself beautifully renovated and modernised, the rooms spacious with incredible Mountain Views, the beds comfy and very nice bathrooms and showers. The hotel staff are so friendly from Front Desk to the cleaners everyone is so polite and attentive here, you’re truly treated like a guest and nothing is too much trouble. As we were staying here as part of my Birthday get away, they provided a free Cake in the Hotel Room and an assigned a restaurant credit to our room to celebrate. The hotel restaurant, Sudden Sally was also great, the staff working here were brilliant and the food and drinks even better, we had breakfast here 4 times over a weeks stay, 1 dinner and 1 afternoon happy hour. They make the best Pancakes and the fries on their Small Plates Menu were out of this world. Little added bonus’ were the Key to Banff Cards and Bus Passes, giving quick easy transport to downtown and discounts at local restaurants including by Sudden Sally in the Hotel itself. In hindsight I wish we’d based ourselves here at Hotel Canoe for our whole trip to the Rockies. We can’t wait to return when the facilities are up and running as we’d have loved to have made use of the Hot Pools but they were still under construction. Finally, the only downside to this place is the price due to the high demand in Banff £450+ GBP per night is crazy but this is the same across the board in Banff these days it would be great if there was less greed in the world and it became more affordable, if this happened I’d be here multiple times a year!

High Nightly rate of £450+ per night but this is the same across the board in Banff.

Hotel was very clean and modern due to recent renovations, staff were fantastic- free bus pass for our stay, rental bear spray and they were very friendly/ helpful. We also had free covered parking Fridge in the room and air conditioning good for the summer months

We weren't aware that half the Hotel is still under construction and there was a lot of noise, particularly during the day. Balconies don't have a lot of privacy, looking directly onto other rooms or ones next door aren't partitioned off. Hotel also very bright at night - would have been nice to have the option of turning our balcony light off.

Room was beautifully finished. View from Mountain View Superior room was wonderful. Sudden Sally cafe/restaurant was great for grabbing coffee and food on the go in a morning.

Would like to see the hotel finished with all facilities complete. The location may not be for some, it is a good 20 minute walk from downtown but was fine for us given the views and weather.

The hotel location is 15-20 mins walk to town. Everything is clean and brand new. Parking is very accessible. Staff are very accommodating. We brought our fur baby with us and they provided him a bed, food bowl. We had a mountain view in our room and it is gorgeous! The windows are huge that you would enjoy looking at the view. We are definitely looking forward to booking again on summer !

The patio door in the room makes a loud sound but it didn't bother us. It's more on, us being worried that we might disturb other guests from other rooms.

The overall ambiance is very nice - modern, fully renovated and comfortable. The rooms are elegant and modern as well with high quality bedding and towels. We enjoyed the kitchenette with all the coffee and tea equipment. The hotel provides premium tea, coffee and hot chocolate service. The fireplace makes the room even cozier. More than anything, the pools and dry hot sauna are top notch. This hotel has one of the biggest outdoor hot pools. You can wear your cool robe to the pool and enjoy the towel service. The lobby leads to one of the best coffee shops and a well-known restaurant. To get around, we were given free bus passes. Everyone was super polite. If you travel with a dog - this is your place! You get a bed, bowls and other gifts.

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- Beautiful spacious room and bathroom - Locally made tea and freshly ground coffee provided daily to your room (first given at check in) - Welcoming, friendly reception staff who were helpful. In particular a dark haired lady (sorry didn't catch her name) who was always very polite, smiley and helpful. We were staying from 18th - 23rd Sept 2024 - Very clean throughout - Parking space in car park - Fab restaurant adjoining hotel for breakfast, lunch and dinner serving delicious, fresh food - Perfect location, we walked for 15 mins to reach Banff town centre. However there is a bus stop outside the hotel, across the road for those less mobile - There is a direct bus to Lake Lake Louise and Lake Moraine, there is another direct bus to the Banff gondola and a direct bus to Lake Minnewanka. The hotel gives you a 2 day free bus pass

- The hot pools should have been open in Summer 2024, unfortunately in September 2024 they still weren't open, this was really disappointing as we were looking forward to this. - No laundry facilities open at the hotel either, you had to notify reception who would let another hotel know you needed to use laundry facilities - The staff in the adjoining restaurant and bar seemed stressed/grumpy on occasions.

This was one of the best hotels we’ve visited in Canada with the girls. Everything is absolutely stunning and brand new. Every corner of the hotel feels special, from the room to the reception, the cozy fireplace, and the delicious café. We had a wonderful time enjoying the hot tubs – they were spacious and worked perfectly. Thank you for accommodating us so close to the hot tubs and giving us a room with a breathtaking mountain view. It was an incredible stay, and we will definitely come back again! Let me know if you’d like any adjustments!

Everything was perfect. The only thing we weren’t quite sure about was whether the TV had internet access for Smart TV features like Netflix. It’s possible we just didn’t figure it out.

Stayed for 3d2n, The number one hotel I’ve stayed at in Canada. I’ve been here in Canada for 2 years, and there are only a few good hotels I’ve stayed at. The facility is new, the environment is clean, and the amenities are complete. The shampoo, conditioner, and soap smell so good! Their front office is available 24/7, always ready to assist guests anytime. The hot pool is beautiful. They also have us free bus passes. very convenient! The only downside is that the room I got didn’t have a mountain view, but our stay was still perfect for me regardless of the view. I didn’t request a mountain view, but maybe next time if we stay longer.

No slippers provided, it would be nice if the hotel provides slippers. but did not really negatively impact the overall stay.

The property was at the end of the Main Street in Banff so it was quiet and away from the bustle. Easy walk into town, or, the lodge provided free bus passes to use to get around. The parking was covered and easily accessible to the rooms. The rooms were clean, and well decorated. Felt like a new property as the upkeep was top notch.

The only quibble I had is more a note than complaint. Be aware that from the rooms, or on the patios you will be looking into the windows of other rooms and they will be able to look into yours, unless the blinds are drawn. This is due to the lodge being tiered and built onto a hill. It’s not a big concern, just no walking around in your undies without the blinds closed.

Beautiful room, great to have a roaring fire at the flick of a switch and also meant I didn’t have to use the very drying air heating. The view from the roof pools and sauna is incredible, loved the coffee provided and the restaurant/cafe downstairs does some of the best food in town!

A bit of noise from the corridor at night, there are no doors at the ends of corridors and no carpet to muffle sound so it’s very echoey! There seemed to be a lot of families staying in separate rooms and yelling down the corridor to one another, but not really past 11pm.