Location is great. Easy to find. Good parking. Great food. Great cooked breakfast choices. Amazing team working there particularly in restaurant/pub. Friendly, warm, attentive and naturally care about customers. Amazing facial with Jodie at the Spa. Not pushed into product buying like lots of spas and took time to make you feel 100% relaxed. Be back even just for that again.

Aircon was not working in room and couldn’t open windows as ground floor and sign saying too many midgies. Fan left was filthy and gave little respite. Room was not cleaned in corners where there was build up of dog hair dust and spiders. The room was on a main corridor walkthrough so was noisy. Many flies in bar area particularly in seating area at side of restaurant. Then saw some on the continental food items left out for breakfast. Some of seating is lovely but now old and stained and very dirty. Feels like the hotel just needs a really good deep clean and then start again.

The room was amazing, bed super comfy, very clean, gorgeous decor Spa was fab Loads to do and great facilities Excellent location So many things to do in newby bridge - we are already planning our return trip

The food - so overpriced and just not good. Breakfast also not great, I’m gluten free and the gluten free options were limited but also gf bread was cheap and nasty when there are so many more good options you can now get Staff in the spa were unhelpful when I lost my AirPods having left them in the pocket of a robe - I’ve now located them myself using ‘find my’ however there was no offer to call the dry cleaners they had ended up at which I found very frustrating

Lovely hotel and the food was delicious

Our room hadn’t been cleaned properly with a pair of boxer shorts, a cigarette lighter and a child’s sock under the sofas and pouffe.. ! Also there were spots of blood on the shower mat! when we complained we were assured the items would be removed but when we came back to the room later the sock was in the middle of the floor and the lighter in the same place! Not great for the amount we paid to stay in the ‘Fabulous Loft Suite’ nothing fabulous about the said items..!

Modern yet traditional. Homely feeling. Lovely staff, nothing was too much trouble. Food very nice, fab breakfast choice,

Air con wasn’t working in one of our rooms. The bed in the accessible room was very high so not accessible for someone disabled, however the bathroom was massive and had grip bars and plenty of room for a wheelchair

The hotel is absolutely stunning and room was amazing and really clean..Our experience at the Soa Birthday Party was awesome.

We had an amazing time at the hotel but when it came to Breakfast to wait nearly 40 mins for your coffee and tea was a let down..From listening to other people so many people complaining about waiting over 30 mins for drinks then food was poor..We went to the pool party the night before which was great but again had to wait 30 mins plus for drinks..It just gets annoying when you have to ask 3 times for things..The place is amazing but I think Staff need training on service..

Been here before loved the location comfy rooms friendly staff

Dinner service was very slow over an hour wait for dinner, service booked table drinks orders were wrong, changed but another wait, maybe don’t over book!

Restaurant was really nice, staff were friendly and the gym/ pool were nice and clean. Breakfast was great with a big selection.

It says that the facilities are free to use and have to pay for treatments however entrance to the Spa costs £30 PP to use the jacuzzi/steam room/ Sauna etc. I think this could have been more clear.

We travelled with our dog and they were extremely accommodating, even providing blankets, towels, a bowl and a little treat for our pooch (she was delighted)! Tip: for anyone who is looking for somewhere to walk their dog, there is a public footpath up the hill behind the hotel. Follow the road, past The Nest building, over a small bridge, then the first left after the bridge. A few yards down and you will see the sign for the footpath. The onsite pub/bar/restaurant was lovely. Our room (105) was extremely spacious. Food is fantastic.

We had a swift departure for personal reasons and had to skip breakfast. I'm still gutted about missing out on this as the food we had the evening before was delicious. Also missed out on the health and spa facilities as was such a short visit. Will be returning to try these hopefully!

Very pretty location which allowed us to travel to several other beauty spots easily. The staff were friendly and attentive and the service was great. We had tasty well cooked food in the restaurant both at breakfast and dinner with many local products. The staff catered with my fussy taste and I picked a combination of things from different parts of the breakfast menu to make up what I wanted to eat. All the cooked food was piping hot and there was a good selection of continental dishes also. Loved the bathrobes in bedrooms and the cookies and milk at bedtime.

The paint work around the hotel is looking a little tired in some places all from general wear and tear.

Comfortable bed and room, facilities were good and the atmosphere was calm.

Food selection on the bar menu. Attentiveness of staff in the bar and restaurant.