Exceptionally wonderful hotel who treats guests like royalty. We felt like kings and queens during our stay. The staff is incredible and the breakfast was like staying in a restaurant. There was so much variety and fresh fruit and options and everything was buffet from 7-12n. That was amazing. It allows for a more leisurely vacation. The food was exceptional as well.

They were doing construction on our floor. The would leave pieces of furniture, wood, tools, etc. in the hallway and talk loudly. My parents wanted to rest in the afternoons and often were disturbed by either hotel staff or the workmen about one issue or another. I booked a cab for our early flight out of Vienna and got a call at 10:30pm (after being asleep as I had to be up by 4am) asking me details that I had confirmed with the person in morning of the same day. While I appreciate the thoroughness, I don't appreciate the lack of professionalism.

Very nice hotel, it was a lot smaller (building wise) than the picture made it appear, our room was large and very comfortable. The bathroom was very nice and easy to get around in. Tap water at the hotel was spectacular and I couldn't get enough of it to drink, if you let it run for a minute or two it gets very cold. Staff was friendly and helpful.

Knockoff coffee maker and pods in the hotel room were worse than we typically find. Bartender wasn't very skilled and options for drinks at the hotel were very minimal to premade options. By opting out of room cleaning we were offered a free wine at the bar, however we were unable to redeem it due to the bartender not being knowledgable about the offer.

The experience from the moment we arrived to the moment we checked out was nothing short of magnificent. The staff was absolutely fantastic, helpful, patient and informative. The breakfast was great and comprehensive. The location was just right, a bit away from busy streets and very near the largest Christmas Market in Vienna. Easy access to Uber to go around the city and very reasonable prices. The room was very comfortable, and they accommodated all our needs. We will stay there again when visiting Vienna. Thank you for making our experience in Vienna a great one!

Nothing negative to speak of really.

Excellent location, every aspect of the hotel is working like a clock.Breakfast was great.Every employee was polite and considerate

The fan of the ventilator at the bathroom works all the time and is noisy .Maybe it was faulty . You should book a room facing at the back of the hotel because of roadworks in front of the hotel .on monday they used heavy machinery at 5:45 ( who in his right mind starts construction work at 5:45 in an area where people live?) for an hour and after that they stopped making any more noise. I have booked two rooms and the one facing at the back was perfect.

We have chosen this hotel by chance, but it has exceeded our expectations! In this hotel one is immersed in the atmosphere of the end of 19-th/beginning of 20-th century. The entire interior is stylish and very beautiful! The staff is always smiling and ready to help! It was so nice that we could get our room at 10 am, and that they have given us the option for late check-out! The rooms are clean! The mattress and pillows are super comfy! And the breakfast was really wonderful: delicious and various!

In my opinion, they have to improve some things in the bathroom. The bath is too high, there is no any handle to hold on , and there is no curtain to prevent water from pouring onto the floor. This makes bathing unsafe.

Location is great, within walking distance we had at least 3 big Christmas markets, the nearest was literally within 3 minutes walk and it was very easy to go back and forth (e.g. to drop off the presents we purchased in the Christmas market) and continue having fun. For the rest of the year i'm sure it will be also very easy to navigate as majority of sites and museums are nearby. For the Christmas week we stayed i can say it was one of the coziest places, there was a very cute room with a nicely decorated tree and real fire chimney, evening on 24th Dec was simply magical! the bar works till midnight and they do offer some food options which was great, when we came back late after walking in the cold weather and all were keen to have a bite :) Staff is beyond words welcoming and friendly, Maxim, Yurii, and the ladies at the reception - all made us feel well looked after and if we ever come back to Vienna we will definitely stay again in this lovely hotel!

Me and my fiancée chose this hotel in Vienna for my birthday and we couldn’t have made a better choice! We were given complimentary amenities and letters to celebrate my birthday, both upon arrival (3 days before my birthday) and also on the actual day of the birthday! The hotel and staff went above and beyond to provide us with the best hotel experience I’ve ever had. The staff were very attentive and extremely friendly and the nice receptionist who checked us in (Zsanett) always remembered us and always greeted us. The room and the hotel facilities are all exceptionally clean, the breakfast is one of the best I’ve ever had and the location of the hotel is amazing: close to a lot of sightseeing spots, as well as the metro and tram. I’m very happy I chose this hotel to stay in Vienna and to celebrate my birthday and I’ll make sure to always come back here when I visit Vienna again. I would like to congratulate the hotel and its staff for your outstanding service and for providing me with this memorable and extraordinary stay. Thank you and see you soon!

Nothing, everything was perfect.

The hotel was recommended by my sister, who stayed twice. Location is key as it is very central. From the hotel turn left, cross the road and turn left again. You will see "Billa' which is a supermarket. I visit Vienna for the Christmas markets & it did not disappoint! The staff are helpful/friendly, the room I was upgraded to is wonderful - spacious, bathroom modern, bed super comfy. I would stay at this hotel again, making sure I book a better room.

The room I was placed in was a corner room. It is narrow, closed in, old fashion and bathroom basic. I immediately left and was upgraded. This room should not be advertised as the same standard as the other rooms. Should be at a reduced rate for travellers who prefer more basics features.

-Great staff (front desk, bar and breakfast room) -large rooms (510 & 520) -Great breakfast, huge variety & a better deal than we could find elsewhere -Great location, quitet street just steps from a major street with tram line. 20min walk to Tourist info. -reception very helpful. -free glass of wine for everyday you do NOT have your room serviced

-avoid rooms with blackout shade, both of us had problems with them (510 & 520) - skylight in ceiling - had a problem 2 or 4 nites. the rightside blackout screen stuck 1/2 closed and they couldn't fix it. They offered to move me to an upgraded room but I didn't want to go thru the hassle of packing & moving.

We travelled to Vienna for the first time with our toddler and location was perfect for the Christmas market. There was so many places to visit by foot. Hotel was warm and clean with great facilities for our large push chair. Staff was super nice, helpful and very conversant in English. Breakfast was very good and kept us going for hours. Would definitely recommend!

Only thing I missed was that the restaurant had very limited options. Only served pizza and a few snacks. With our toddler it was not easy to visit very busy restaurants or sometimes we were too tired to fo out for dinner and unfortunately we had to order delivery. It would have been great if the hotel had some healthy options and a space for dinner.